We’re on a mission to enable a future where physical products’ useful lives are maximised by efficiently cycling them between loving users and careful refurbishment - until they are ready to be recycled.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple website and straightforward subscription process, making it very easy to switch devices without any major hiccups over the years. People frequently praise the fast and reliable delivery service, noting that packages arrive promptly in safe packaging and well within the expected timeframe.
However, some customers also noted minor issues with used devices or unexpected subscription conditions and contract terms. A few reviewers experienced challenges regarding product condition, such as scratches or battery wear, while others faced unexpected repair costs. Despite these occasional hurdles with specific items, the overall journey remains convenient for most users.
The online transaction with Circular is smooth and quick.
I hope that the prices will be more competitive or similar than the other rivals such as Cinch, etc to get more customer to jump into Circular after their rental term ended.
Circular 回复2024-10-01
Thank you for taking the time to share your positive review and pricing suggestion. We truly appreciate your feedback and will keep it in mind as we look for ways to improve.
At Circular, our affordable monthly fees include Damage Cover, Swap capabilities, and a range of complementary services to ensure a seamless experience and added peace of mind. We hope you continue to enjoy your subscription!
Update: Circular has reached out to me. They told me my device was part of the batch that was unsealed for initial activation as required by some of their suppliers and reassured me that it was never “used” by anyone other than the purpose of activation. I hope in future they can inform customer in advance if they were to receive such activated device to prevent confusion.
First subscription was great! Second not so much.
Was given a used device even though on the website it’s shown as “brand new”.
Though I understand that this is just “renting” and the repair cost is partially covered by them so warranty isn’t that important, it is still disappointing.
Circular 回复2024-10-01
Hi Leh Siong,
Thank you for giving us the opportunity to work with you in clarifying the misunderstanding. We truly appreciate your patience and understanding throughout the process. We wish to reassure you once again that the device you received is brand new, and we’ve taken your feedback as valuable input for future operational improvements.
At Circular, we are committed to ensuring that all our devices undergo thorough inspections before being sent out. Your feedback is important to us, and we are always here to assist if you have any further questions.
Thank you again for your understanding.
Thank you for your kind remarks, we're glad to be able to support you. We strive to provide all our subscribers with great customer experience and will continue to enhance our services. Enjoy your subscription!
Rent a phone and keeps paying monthly repayment for renting only for 12 months or more and continuing the paying for the renting and at the end we still have to return the 1st phone which we don't owe it at all , still asking people to do a swap * i think is not a win for an customer like me. I am paying a phone for months or years , which I don't owe it at all. Further more if I still want to have or keep the old phone 1st phone , I still have to pay a some of money ? Myself I buy directly from apple store or Samsung shop and pay by monthly instalment , I still get to owed the phone. No need to do a what a so called swap?! and still have to return the old phone back to circular after paying n paying for many many months till I died , which doesn't make sense I still don't owe the phone!
Thanks and Regards
Circular 回复2024-05-17
Hi Gary, thank you for sharing your feedback. We truly value the opportunity to clarify our services and address your concerns. At Circular, we're committed to providing a flexible, affordable, and sustainable approach to experiencing the latest in tech devices. Our subscription model is enriched with additional benefits such as Damage Cover, complimentary delivery, and seamless 1-to-1 device Swap—all part of an economical monthly subscription.
It's important to clarify that our subscriptions are designed to allow access to technology in a cost-effective manner and are not intended as instalment plans for ownership. However, we recognise that some subscribers may wish to own their Circular device after the subscription period. To accommodate this preference, we also offer the flexibility to purchase your device during your subscription term.
Your experience and input are incredibly important to us. We remain dedicated to the satisfaction of all our customers and are here to assist and address any questions or concerns you may have going forward. So please do not hesitate to get in touch via email.
Thank you again for reaching out to us.
Wrong device delivered but Team Circular made a great effort to settle it. Thank you.
Circular 回复2024-04-29
We appreciate your understanding and prompt follow up in the matter. We want to assure you that we take delivery matters seriously and we will continue to improve on our order fulfilment accuracy for all our customers. Enjoy your subscription!
aside from the preferred handset color is unavailable and opt for other color that is available, I'm satisfied with the choices of handsets
Circular 回复2024-04-08
Thank you for your positive review and we're glad to be able to offer you with alternative options for your tech needs. We will continue to expand on our device offerings for all our subscribers. Enjoy your subscription!
This is an electronic gadget rental company. You cannot expect your customers to return the phone in a perfect brand new condition. I paid for external repairs and now you are charging me again!! Ridiculous!! Do not rent from them!! This is how they earn!! By charging their customers ridiculous amount for repairs and expecting customers to return the gadget/phone back in perfect brand new condition. Even charging cable needs to be returned or else they will charge!! 2 years of usage of course there will be wear and tear!!
Circular 回复2024-03-19
Hi Fad, we truly appreciate your feedback and the opportunity to address your concerns. We're sorry to hear about your dissatisfaction and have made several attempts to work together towards a satisfactory resolution. Our commitment to maintaining device integrity while ensuring fair treatment includes the necessity for repairs to be conducted with genuine parts. Unfortunately, the repair carried out through a third-party store resulted in the use of a non-genuine part, which complicates our ability to fully accommodate the situation as per our policy.
In our efforts to resolve this issue amicably, we have applied your Damage Cover to this case. This decision reflects our commitment to balance fairness with our guidelines, even in complex situations. Although this case is now closed, we're glad we could offer a resolution that minimised the financial impact.
Please know, your experience and feedback are extremely valuable to us. We remain dedicated to our customers' satisfaction and are always here to support and address any future concerns or inquiries.
Thank you again for reaching out to us.
I recently purchased a laptop MacBook Air , I like it Good working condition , Thanks circular
I recently purchased a laptop and a phone from circular and I must say, I’m thoroughly impressed with the experience.
Thank you circular
Circular 回复2024-02-28
Thanks for your continuous support and we are glad to be able to offer you with our device subscription services. We aim to continue supporting our subscribers with the ability to experience tech affordably and sustainably without the burden of ownership. Enjoy your subscription!
Be careful of what they charge you at end of subscription
This is a fair product until you do your return, and then they will charge you for items such as a sim removal tool and power cord which has a shelf life of less than the total subscription time.
We are not talking a small fee either over $30 for 2 items, 1 you can’t buy replacements of and the second which costs less that $10 from apple wholesalers.
Im now waiting to see what other ridiculous and outrageous charges they want to come up with to get even more money from me.
Circular 回复2024-02-27
Thank you for taking the time to leave with us your review.
As a subscription business, there is a reasonable expectation for our subscribers to take care of their Circular devices and accessories, and to return all of them to us at the end of their subscription so we may refurbish them for our next subscriber. As such, damaged or missing accessories upon return may be subjected to additional replacement charges.
That said, we understand that this situation may be frustrating for you and we remain committed to work out a reasonable resolution with you. Please do not hesitate to respond to our email and we will assist as soon as possible.
Nowcircular’s customer service is pretty good and does not leave me feeling frustrated. I just did a swap of my 1st device (14 pro) with a 14 pro max. It was seamless. Thank you. To another year with Nowcircular!
Circular 回复2024-02-27
We're looking forward to another amazing year with you. Thank you for your continuous support. Enjoy your subscription!
At 1st I was sceptical but after trying & been using their service. Love that the option to make a swap is super easy & smooth, of coz they’ll check your track record. The reminders that send to make sure, you’re aware of the upcoming payment is also a good service. 👍🏽 Definitely will recommend!
Circular 回复2024-01-22
We're excited to see your recommendations and we're glad to be able to provide you with a seamless and easy Swap experience. Enjoy your subscription.
Quite a long waiting time to get product. But getting updates as to when product will come.
Circular 回复2023-12-21
Thanks a bunch for taking the time to share your experience. We totally appreciate your patience during the wait, and we're thrilled to hear that the updates helped keep you in the loop. Enjoy your subscription!
Circular economy is the way to go. Got an iPhone 15 promax for my wife's birthday at a fraction of the purchase price. Tho the device is technically not ours but the up side is that she can change her phone after 18 months!
I wished they have more phone models available e.g. Xiaomi or Oppo flip models :)
Circular 回复2023-11-28
Thank you for taking the time to share your positive review! We're thrilled to hear about your positive experience with our current product offerings. Your suggestion about expanding our product range is truly appreciated. We share your enthusiasm for growth and are actively exploring ways to broaden our offerings in the future. Enjoy your subscription.
Code issue.
There was a code issue in order to receiving the item.
No code was sent to me on message but the delivery guy came by and passed the laptop , left it on the front door of my house for my husband to collect.
As such , I sent an email to clarify with the OTP whilst I was away, turned on my data roaming to check for OTP, none was sent by to me.
Replied on the email showing that I did not received an OTP.
But an email was sent a day or later to ask to cooperate in adhering to established procedures .
Circular 回复2025-07-01
Hi Kong Min Qi,
Thank you for taking the time to share your feedback.
We’ve reviewed your case and would like to offer some clarification that may also be helpful for future customers. Our OTP process is a key part of our security protocol — ensuring that every handover is verified, especially when the subscriber is not the one receiving the item.
In this instance, the OTP was sent to your registered mobile number, as per standard procedure. If you're overseas or unable to receive the OTP, we encourage customers to either reschedule the delivery for when they’re back in Singapore or make prior arrangements with a trusted recipient. In such cases, it's important that you’re still able to access the OTP via SMS to ensure a secure and authorised handover.
We stand by our team’s earlier explanation and hope this provides greater clarity. These measures are in place to protect both your subscription and our delivery partners — and we appreciate your understanding on this.
— Team Circular
Variety of options without bursting the pocket and delivery were so prompt
Circular 回复2023-11-29
We're excited to be able to provide an affordable and fast service that suits your tech needs. Our team is elated to have the opportunity to empower our subscribers on the circular economy journey. Enjoy your subscription.
Didn't address my issue properly. The phone they gave me have battery issues. Till now when I'm charging the phone heat up. Not sure if they gave me a spoiled phone.
Circular 回复2025-07-01
Hi Abdul Hadi,
Thank you for your review. We're sorry to hear that your experience didn’t meet expectations.
Back in November 2023, when you highlighted concerns about your Galaxy S22 Ultra heating during charging, our team followed up via both email and WhatsApp with detailed troubleshooting guidance. While we didn’t receive a reply via email, we reached out via phone and confirmed that you preferred to continue using the device rather than proceed with a replacement.
The Samsung Galaxy S22 Ultra you received was affected by a known manufacturer firmware issue at the time, which impacted thermal performance and fingerprint sensor responsiveness on some units. While this was outside Circular’s direct control, we fully acknowledge that every subscriber deserves a smooth and fully functional experience from Day One. To that effect, we have applied a goodwill credit to your account, which was acknowledged and appreciated at the time.
We remain committed to doing right by our customers, while also ensuring a fair and secure experience for everyone.
If there’s anything new you’d like to raise or clarify, our team is still here to help at [email protected].
— Team Circular
I love the idea of renting a gadget most their things are new and packed in the original packaging this is my 2nd ipad from them and its pretty fuss free
Circular 回复2023-10-23
Thank you for your support and we're excited that you love our device subscription idea. We'll continue to work hard to maintain the fuss free experience. Enjoy your subscription.
Well n improve,10/10 service
but 1 bad thing i receive a wrong colour bad sokay😎
Circular 回复2023-10-10
Thanks for giving us a good review and we greatly appreciate your understanding in the matter. We strive to improve on our delivery process to ensure all deliveries are accurate and efficient. Enjoy your subscription.
I ordered for a brand new phone but realised the keyboard is not sensitive and very slow in responding even compared to a iPhone 12. Very disappointed.
Circular 回复2023-10-10
We appreciate you taking the time to provide your feedback. We want to assure you that the device that you received is Brand New and we take great care of the device from procurement to delivery. We hope that the troubleshooting steps provided via our communication exchanges have been sufficient in resolving this issue. Should the problem persists, we are here to help.
Thanks for taking the time to provide your feedback with us. As a subscription business, we work hard to balance between pricing, flexibility, and cost. Nonetheless, thank you for your support with us. Enjoy your subscription.
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