Circular

Hi Alex, Thank you for the kind review! We're happy to hear that your experience with Circular was easy and hassle-free — just the way we aim for it to be. We appreciate your trust and look forward to supporting you throughout your subscription journey. Team Circular

Hi Alif Haikal, Thank you for the great review! We're so glad to hear your experience was smooth and fast — and it's awesome to know our delivery partner was able to adjust and prioritise your timing to fit your schedule. We’ll definitely pass on the kudos to the team. Thanks for being part of the Circular community! Team Circular

Hi Abdul Alif, Thank you for the wonderful review! We're so glad to hear that your device arrived even earlier than expected — and that the whole process, from subscription to doorstep delivery, was smooth and straightforward. It means a lot to know you found the experience clear and hassle-free. Welcome to Circular — we're happy to have you with us! Team Circular

Hi Shawalludin, Thank you for your heartfelt review. We're truly glad to hear that Circular has made it easier for you to access the latest technology without the heavy upfront cost. Our mission is to make great tech more accessible for everyone — and feedback like yours reminds us why we do what we do. Thank you for being part of the Circular journey. Team Circular

Hi Mohamed Yazid, Thank you for your review — and we're sorry to hear about the confusion you experienced. It looks like there may have been a misunderstanding with the Self-Help Portal interface — the progress bar displayed was indicating the steps in a form, not a loading screen, which may have caused some frustration. We’d be happy to assist you directly with the closure or full settlement of your subscription. Just reach out to us at [email protected] with your reference number (AzqaU2UiLQA9j3iLh), and we’ll guide you step-by-step. Thanks again for your feedback — we’re working to make the experience clearer and smoother for all users. Team Circular

Hi Muhamad Nizam, Thank you for the kind words and for coming back to Circular a second time! We're thrilled to hear that the service and delivery met your expectations again. We truly appreciate your continued trust — and we're here to support you throughout your subscription journey. Team Circular

Hi Norshahriyah, Thank you for taking the time to share your experience — we’re genuinely sorry to hear that the situation was frustrating, and we appreciate the opportunity to clarify how our Damage Cover support works. Every Circular subscription includes Damage Cover, which provides up to 90% reimbursement on accidental or liquid damage once repairs are completed. This works similarly to a health insurance model — customers repair first (to ensure the fastest resolution), and submit the necessary documents for reimbursement. The remaining 10% acts as a standard deductible. When you first reached out, we shared the steps on how to begin a repair claim. We also understand you later chose to proceed with a visit to QCD (Authorised Apple Repair Partner), where we're glad to hear the repair was done at no cost to you — that typically points to a manufacturer-related issue. As for your request regarding credits during the time the device was not in use, we understand where you're coming from. While our policy doesn’t cover subscription credits for downtime, especially when repair options were available early on, we’re always working to improve how clearly and empathetically we communicate this. We value your feedback and appreciate you giving Circular a try. If you need any assistance going forward, our team is always here at [email protected]. Team Circular

Hi Jing Ren, Thanks for the great review! We’re glad to hear everything went smoothly and that the device arrived in excellent condition. We’re happy to have you on board — enjoy your subscription! Team Circular

Hi Noris Hamzah, Thank you for your review! We’re glad to hear everything was fast and prompt — just the experience we aim to deliver. Appreciate your support and welcome to the Circular community! Team Circular

Hi AC, We’re really sorry to hear about your experience and appreciate you taking the time to share it. Termination delays are never ideal, and this isn’t the experience we aim to deliver. We’d like to better understand what happened with your case — as most subscription terminations are typically processed within a much shorter timeframe once all return steps are completed. Please feel free to reach out to us at [email protected] with your order details, and we’d be happy to look into it and ensure everything has been properly resolved. Team Circular

Hi Muhammad Jaime Choe, Thank you for the kind words! We’re glad to hear you had a great experience and are enjoying the brand new device — unboxed and ready to go. We appreciate your patience with the delivery timeline, and we’re continuously working to make the process even faster and smoother. Welcome to Circular — we’re excited to have you with us! Team Circular

Hi Maltisoniyan, Thank you for the lovely review! We're happy to hear that the application process was easy and smooth for you. We’re excited to have you on your Circular journey — and we're here if you ever need support along the way! Team Circular

Hi Darwish, Thanks for your feedback — we’re truly sorry to hear about your experience and appreciate the opportunity to clarify how our Damage Cover works. All Circular subscriptions include Damage Cover at no extra cost, which offers 90% reimbursement for accidental and liquid damage (e.g. screen cracks, water damage, heavy wear and tear). Like health insurance, this is a reimbursement-based model — the customer pays for the repair upfront, and once the repair is completed at an authorised service centre, 90% of the cost is credited back to your Circular account to offset future bills. To ensure device quality and proper documentation, we’re only able to process claims for repairs done at authorised service centres. Non-authorised repairs and cases of loss, theft, or deliberate damage aren’t eligible for coverage. We couldn’t locate a verified order linked to your review. If you are a Circular customer, please reach out to us at [email protected] with your valid order ID so we can review your case properly. You can also refer to the full details of the policy and repair process here: 📄 Damage Cover T&Cs - https://nowcircular.sg/damage-cover ❓ Repair Process FAQ - https://learn.nowcircular.com/articles/my-circular-device-is-damaged-what-is-the-repair-process-CKhMHME3Hj We appreciate your feedback and are always working to improve clarity and service. Team Circular

Hi Akram Aidit, We’re sorry to hear about your delivery experience and understand your frustration. However, we’d like to clarify what happened: - Your original delivery was scheduled for 7th April, but was rescheduled at your request. A re-attempt was then arranged for 11th April. - On that date, due to earlier route delays, the delivery reached your address at 10:05 PM. Out of courtesy for residents at that hour, our delivery agent chose not to knock on the door, and instead made a phone call to you directly. As there was no response, the agent left. We’d also like to note that our delivery partner was subjected to abusive language via text following this. While we understand delays can be frustrating, we kindly ask for respectful communication — our team and partners are here to help and do their best, even during late hours. We’d be happy to reschedule another delivery at your convenience. Please reach out to us at [email protected] if you’d like to proceed. Team Circular

Hi Alex, Thank you for the fantastic review! We're so glad to hear you had a great experience — from the simple application to the fast and hassle-free delivery. We truly appreciate the encouragement and will keep working hard to deliver the same smooth experience every time. Team Circular

Hi Rajni Kumari, Thank you for your kind words and support! We're delighted that you're enjoying your subscription with Circular. Please note, it's a subscription rather than a purchase, designed to give you flexibility and added benefits. We’re grateful for your trust and will continue striving to provide the best possible service. Team Circular

Hi Wong Yoke Meng, Thanks for your review, and we're sorry for the confusion. We noticed that your second order was cancelled as the device went out of stock shortly after your purchase. You were only charged for the successful order, and your first phone should already be with you. If you’re still interested in the second device, feel free to check back on our website or Subscription Portal — we’re restocking regularly! If you have any other questions, our support team is always ready to help. Team Circular

Hi Saiful Nizam, Thank you for your continued support and for taking the time to share your feedback! We truly appreciate your suggestion on offering cellular iPad options — and we hear you. While it's not available yet, it’s definitely on our radar as we work to expand our range based on what our customers are asking for. Thanks again for sticking with us over the past two years — your input helps shape what’s next! Team Circular

Hi John, Thanks for the great review! We're happy to hear you found good value in our service and that the delivery was right on time. We appreciate your support and look forward to serving you again! Team Circular

Thanks for your review! We're happy to hear that your transaction went smoothly and that the wait felt shorter. At Circular, we strive to make every step seamless for our customers. If there's anything we can do to improve your experience further, feel free to reach out. We appreciate your support!