Circular

Hi Melissa, thank you for sharing your experience—we're sorry to hear the Swap process has been frustrating. We truly appreciate your support and understand the importance of a smooth upgrade. On the previous issue, we’re glad we could work with you to resolve it in a fair and satisfactory way. When we followed up, it was to check if you'd be open to updating your review to reflect that experience, but of course, that was entirely your choice and we respect your decision. For your current Swap request, our system follows standard eligibility checks, which can sometimes impact approvals. We understand this can be disappointing, and we’ve sent you a follow-up email earlier with detailed guidance on how to improve your chances of approval in the future. We value your feedback and appreciate you being part of our service.

We’re delighted to hear that our service was able to accommodate your needs! Providing a flexible and seamless experience is what we strive for. Enjoy your subscription!

It’s great to know your device arrived fast and in pristine condition! We’re thrilled that it met your expectations. Enjoy your subscription!

Hi Develos, thank you for sharing your feedback. We’re sorry that our response time didn’t meet your expectations. While we aim to reply as quickly as possible, responses can occasionally take up to two working days due to high inquiry volumes. That said, we’re glad we were able to get back to you within this timeframe. For quicker assistance in the future, we also offer a range of self-help resources at learn.nowcircular.com or through the Help button on our website. We appreciate your patience and value the opportunity to serve you better moving forward.

It’s wonderful to hear you appreciate the option to own your device after your Singapore subscription ends! Giving users the choice to keep what they love is what we aim for. Enjoy your subscription!

Hi Hidayah, we sincerely apologise for the delay and the frustration that it has caused. Your order was impacted by unforeseen sourcing issues, and while we worked to resolve them, we regret not being able to update you sooner. We truly appreciate your patience and understanding, as well as your willingness to explore an alternative option. We’re glad we could find a solution that worked for you and that your device has now been delivered. Thank you for working with us—we value your support and look forward to serving you again in the future!

Hi Jiehui, thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience caused by the delay in delivering your order. Your original estimated delivery date was set for 23rd January, but due to unforeseen supply chain challenges, the delivery has been rescheduled to 24th January. We understand how disappointing it can be when plans are disrupted, particularly when you’re relying on the device to replace a missing phone. Please accept our sincere apologies for this delay. We want to reassure you that your order remains a priority, and our team is working diligently to ensure it reaches you as quickly as possible. We truly appreciate your patience and understanding as we work to resolve this matter.

Hi Bing, thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced and appreciate the opportunity to address your concerns. Our team has reached out to you via email to better understand the situation and work together on a resolution that meets your needs. At Circular, we are committed to ensuring our customers have a seamless experience, and your satisfaction remains our priority. We value your input and look forward to resolving this matter promptly.

Hi Matt, thank you for sharing your experience. We’re truly sorry for the frustration caused and appreciate the opportunity to address your concerns. After reviewing your case, it appears there was an error in the communication you received. The email about the option to purchase devices was intended for our Singapore customers only, and you were mistakenly included in that mailing list. We sincerely apologise for any confusion this may have caused. As for the changes to our renewal options, an email notifying you of the updates to our Australia Terms of Use was sent to your inbox in August 2023. We understand how this may have felt abrupt, particularly in light of the earlier miscommunication. Please know that we are committed to improving how we communicate important updates to avoid similar issues in the future. While we proposed a resolution via email, we regret to hear that you’ve chosen not to continue your subscriptions with us. We respect your decision and deeply regret the impact this situation has had on your experience with us. Thank you for your candid feedback and for giving us the chance to address your concerns. Your input is invaluable in helping us improve, and we hope to one day have the opportunity to rebuild your trust.

We’re thrilled to hear you enjoyed the ease of upgrading without dealing with your old device! It’s our goal to offer a seamless and sustainable solution. Enjoy your subscription!

Hi Kelley, we’re sorry to hear that your experience with us has not met your expectations, and we sincerely apologise for any inconvenience caused. Please rest assured that we take your concerns seriously and are committed to resolving them as soon as possible. Having reviewed your email, we regret that we were unable to locate the video attachment you mentioned. If you could kindly resend the attachment, we’ll prioritise it and work towards a swift resolution of the issue. We appreciate your understanding and patience, and we’ll be ready to assist further once you’re back from your cruise. Please don’t hesitate to get in touch if there’s anything else we can help with.

We’re glad to hear that your experience was fast and fantastic overall! We appreciate your feedback about communication and will take that into account to improve our service. Enjoy your subscription!

Thanks for your review and we’re happy to make it easier for everyone to enjoy their favourite phone with flexible and affordable subscription options. Enjoy your subscription!

We're glad to hear your device arrived on time. Regarding your question, your subscription payment will be automatically deducted from the card you used at checkout on your billing date each month. Should you require further assistance, please do reach out to our Customer Support team. Enjoy your subscription!

Hi Harrison, thank you for sharing your honest feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations, especially regarding communication and delivery updates. While we strive to provide prompt support, your query unfortunately came in on a day when our team was out of the office, and we apologise for the delay in our response. We understand how frustrating this must have been, and we are working to ensure such delays are minimised in the future. Regarding delivery clarity, we provide an estimated delivery date on the product page, during checkout, and in the Order Approved email. However, we recognise that there’s room to improve how this information is communicated and will explore ways to make it clearer and more transparent. Your feedback about tracking details and rescheduling options is valuable, and we’re actively reviewing these processes with our delivery partner to enhance the overall experience. We’re glad that your delivery was completed successfully, and we hope you’re enjoying your device. Thank you once again for helping us improve—we genuinely appreciate it.

Hi Jean, we’re sorry to hear that your experience with the device hasn’t met your expectations. Please rest assured that all our refurbished devices undergo thorough inspections to ensure they meet our quality standards and are free of functional issues. We’re here to help if you’re experiencing any difficulties with your device. We’ve already responded to your email with suggestions to resolve the issue and are happy to assist further if needed. Thank you for bringing this to our attention. We look forward to helping you resolve this.

Hi Mazlan, thank you for sharing your feedback with us. While our core focus is on device subscriptions, we completely understand that some customers might prefer to eventually own their devices. To accommodate this, we offer all our Singapore subscribers the option to purchase their subscribed device after the first subscription month by paying an additional Purchase Price. Doing so will also automatically cancel the subscription, making ownership seamless. We would however encourage you to keep experiencing the benefits of our subscription service, such as Damage Cover and other complimentary services. But if ownership is the route you’d like to go, just reach out anytime after your first month, and we’ll be happy to help make it happen. Looking forward to assisting you.

Hi Ramli, we’re truly sorry to hear that your experience with us did not meet your expectations, and we apologise for the inconvenience caused by the initial issue with your device. While we strive to ensure that all refurbished devices are carefully checked and unlocked, we regret that this error slipped through. We greatly appreciate your patience and the opportunity to work closely with you to resolve this matter within 10 days. We're happy to confirm that your device has now been exchanged. While it was originally scheduled for later today, we were able to complete it earlier at 11:30am to reduce your wait time. We are committed to learning from this experience to improve our service. If there’s anything further we can do, please don’t hesitate to reach out. Thank you again for your feedback, and we apologise once more for the inconvenience.

Thanks for your positive feedback.We will continue ensuring that our customer's experience with us remains simple, user friendly, and seamless. Enjoy your subscription!

Thank you for your feedback. We’re sorry that we did not manage to meet your expectation regarding our Swap process and have sent you a follow-up email to address your concerns directly. We appreciate your understanding and are committed to working with you to resolve this.