NutriVitaShop

Hello and sorry to hear that, looking at your emails we replied to all your questions, maybe check your spam box? And it looks like you just ordered from us again so please contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.

Hello and sorry to hear that, we reached out to already regarding this, because you used a 3rd party shipper for your shipment to your country, its your responsibility to contact that shipper with the correct documents as you are the one that requested us to ship to them first. Again it's your responsibility because you had us ship to your shipper that you requested and it's the shipper that you contracted that had an issue with customs. Be be clear, we did not fill out the customs form, your shipper did. With that said, we would have been more than happy to issue you a full refund if you had your shipping company ship the order back. Again this is the shipping company that you chose for us to ship to, after they received it, our responsibility ended as stated in their terms and conditions. You can always contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience and looking forward to your next purchase.

Hello and sorry to hear that, please contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.

Hello and sorry to hear that, please contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.

Hello and sorry to hear that, we reached out to already regarding this, your orders are going through customs which is reflected on your tracking numbers. Customs can take some time right now as it's the holiday season. You can contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.

Hello and sorry to hear that, looking at the conversation it looks like we already addressed the problems and issued you a solution but have not heard back. Since then you already placed another order which you just emailed us about it today regarding that it was shipped to the wrong address and you want us to ship to another address which we are helping you to resolve that as well. Please contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.

Hi Keith, really sorry to hear that, like we explained in our emails with your lab, they were using the wrong type to testing method, via HPLC vs UV. Please retest with UV as HPLC will give you a false reading as confirm by our third party labs. As for your concerns, this is the first time we are hearing about it, we haven't gotten any emails from you since we spoke to your lab about the testing methods and the discrepancies regarding the COAs on the 2 different batches. Please contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific and we will get this refund handled. And again thank you for the review as it greatly helps build our customer experience.

Hello and sorry to hear that, please contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.

Hello and sorry to hear that, we reached out to customs in Colombia for you as its clearing customs at the moment and will be delivering any day now. You can contact us at [email protected] or reach us at (949) 232-2183 during our business hours M-F from 10am-5pm Pacific. And again thank you for the review as it greatly helps build our customer experience.