This trip and parking was absolutely flawless. I was picked up in expected time , The driver was extremely helpful and knowledgeable! The car was ready and waiting for me. It was a EZ checkout and I was on my way. Absolutely flawless. THANKS OhPark !!! John C.
From the phone call for the reservation, the smooth efficient airport drop, to the van pickup at my return.. Things worked very well. My car was warmed up and ready to go on a cold, snowy night. A very friendly, courteous staff! See you again soon.
I was under the impression if we selected valet that we would be picked up to and from the terminal. We were only able to valet when arriving at oh park. When returning to airport we were told to use the shuttle to return to our car. Will not be using again. Much cheaper to use a lot.
My parking experience is always good. Most of the time I get fantastic valet people who are courteous and friendly. Using the App when I land, my vehicle is always there. Such a great help. My only complaint would be that sometimes I have to wait 10 minutes for the shuttle. Now 10 minutes may not see long, but if it is below 35 and windy........All in all I enjoy OHPARK.
Because it was raining when I left, they let me drive right up next to the doors of the bus and spend limited time in the bad weather. That was very helpful.
Cant ever seem to get the old cards removed from my account, no matter how expired they are. Have to go in every time to pay. Also, they parked my very clean, straight from the car wash the day before somewhere that it was covered in bird droppings. I just wish someone else provided the valet services except for the airport!
I've used OhPark for years. I tend to use Self Park. It's always a great experience, and my most recent use this trip was no exception. Thank you for consistent service and value...though if you could help me get back into my account, that would be great - no response so far to my e-mail inquiries, and I had several free days in my account before I suddenly couldn't get in.
I am very unhappy with both the lack of service I paid for and for the lack of resolution for the matter. I prepaid for the parking and to have my car to have an interior detailing. The only reason I parked here was to get the detailing done. That did not happen at all. I then when into the office to get a refund and was told they would refund the cost of the detailing but it would take five days for it to hit my credit card. I feel I should get a FULL REFUND for your lack of service. If this is not resolved to my satisfaction I will never use you again!!!!
Shane
Smooth, easy, and the car is ready, running, and warm when arrives, and in a secure location. Don't forget to remind people to hang onto the ticket once it is called in to be waiting, as that ticket gets you out of secure parking lot. Good reminder to give to everyone, esp newbies. Great service. Make sure you have enough drivers in the rush times like early morning, esp Mondays. Had about a 4 min wait at office until another driver could make it back so it caused a little stress.
We park at OhPark every time we travel because of it's convenience. I would be happy to give them 5 stars however the last 3 times I tried to use a coupon or groupon the discount is not applied when we try to pick up our car and we have to go back in to get them to change it before the gate will open. Not a huge deal but after traveling all day it and it happening multiple times it gets old. I will still continue to park there, just make sure if you are trying to use a coupon it is applied when dropping off or to your valet when he gets in the car and that the valet takes a copy of the coupon with him.