我过去使用 Oneblinc 的经历给我打分 12 分。按照 1 到 10 的评分标准,其中 10 分是最高评分。 根据我目前的经验,我会给它评分-2。 我尝试在网站上重新申请时反复出现问题。 多名同事在几天内无法解决我的重新申请问题。 我曾多次要求与主管交谈。 我从来没有和一个人说过话。 我被告知他们很忙,会给我回电话。 我从未接到过主管的电话。 我和他们在线聊天。 我被告知通过电子邮件与他们的客户服务人员沟通。 这种沟通有点帮助。 我在网站上读到的信息以及公司同事告诉我的信息提供了错误信息,这对我来说是一个很大的挫败感。
OneBlinc 回复2024-08-08Hi Christopher,
Thank you for taking the time to share your feedback with us. We genuinely apologize for the issues you encountered during your recent experience with OneBlinc. We understand how frustrating it must have been to deal with reapplying issues and not receiving the timely support you needed.
We acknowledge that our refinance process has changed and is no longer as automatic as it used to be. We strive to provide the best possible service, but we recognize that this transition has been challenging for some of our customers.
Please know that we are committed to addressing your concerns. Our team is available via chat, email, or phone to ensure no questions are left unanswered. We go above and beyond to accommodate refinance requests, but we understand that sometimes it may not be possible.
We appreciate your patience and would like to resolve this issue for you. Please reach out to us at your earliest convenience, and we will do our best to assist you further.
Best regards,
The OneBlinc Team