Hi Michele,
Thank you for your feedback! We’re sorry to hear that some of the planks had defects. If possible, please share images of the missing print and blemish so we can escalate this to Mohawk—we’re confident we can arrange a pro-rata refund for the affected pieces.
Regarding the transition strip, it is a multi-function profile that includes a track and variable shim, allowing it to accommodate level differences of up to 12mm (approximately 1/2 inch). If you need assistance with installation, please don’t hesitate to reach out, or refer to this page for detailed instructions: https://onflooring.com/content/installing-and-cutting-mohawks-instaform-profile
We truly appreciate your business and are happy to assist further if needed!
--Marc
Hi Jeff, We've sent you an email requesting images. The transition colors are based on digital scans of the flooring, so they should be close. If there is an error, we will fix it.