OptimoRoute

Hi Alexandre, Thanks for sharing this. It really paints a clear picture of what you were trying to accomplish. Coordinating visits to hundreds of families, especially with volunteers instead of professional drivers, is no small task. We’re glad OptimoRoute stood out after testing several tools and that it felt intuitive right from the start. Getting useful routes in seconds, without a lot of setup, can make a big difference when you’re organizing people who just want clear directions and less confusion. Thanks again for trusting OptimoRoute for something that clearly mattered. We’re glad we could help make it a little easier. Best OptimoRoute Team

Hi there, We hear you. Cost is a real consideration, especially when you’re weighing it against everything else you need to run your business. OptimoRoute often ends up paying for itself through time saved, fewer manual planning hours, and more efficient routes… but we know that isn’t always obvious at first glance. If you’d like, our team would be happy to walk through your specific use case with you and help break down where the value comes from and how to justify the cost based on your operation. No pressure, just a conversation. If you ever want to dig into it, we’re here to help. Best OptimoRoute Team

Hi Jay, Thanks for sharing this. That moment when you step away from a tool, then come back weeks later and it still makes sense, is such a relief. We’re really glad OptimoRoute felt easy to jump back into and helped you get the job done quickly without a long re-learning curve. If you ever need a refresher or want to dig into anything new, we’re always here to help. Best OptimoRoute Team

Hi, This means more to us than we can easily put into words. Being described as “part of your team” isn’t something we take lightly — especially knowing how much refining and fine-tuning goes into building solid workflows over time. We’re really glad our support team has been there for you through all those questions and adjustments. That back-and-forth, the problem-solving, the sticking with it until things work the way you need them to… that’s exactly how we believe partnerships should feel. No disappearing act after onboarding. Just showing up, consistently. Thank you for trusting us. Best OptimoRoute Team

Hi Michael, Thank you for the kind words — they really made our day. We’re so glad to hear Ivana was able to help you out. She’s fantastic, and it means a lot to know her support made a difference. We’re always here if you need anything. Best OptimoRoute Team

Hi Alex, We’re glad to hear that OptimoRoute helps you plan your day more efficiently. It’s great to know the platform is making a positive difference in your daily routine. Best OptimoRoute Team

Hi Steven, Thank you for your honest feedback. We’re really sorry to hear about your experience. We’ve shared your comments with our support team to ensure that future replies focus on resolving the issue directly and efficiently. OptimoRoute Team

Thank you so much for sharing your experience! It really means a lot to hear that OptimoRoute has been the most efficient solution you’ve found. We put a lot of work into making sure our routing engine delivers real, measurable results—so knowing you’ve compared it with others and found it superior is incredibly rewarding. OptimoRoute Team

Thank you for the amazing review! We’re so happy to hear how much you love using OptimoRoute and that it helps keep your business running smoothly every day. It’s wonderful to know our team was able to go the extra mile to meet your needs - that’s exactly the kind of support we aim to provide. We truly appreciate your recommendation and your continued trust in OptimoRoute!

Hi Kate, We're glad to hear you’re having great experiences with OptimoRoute every day. We love that you’re making the most of the platform and its features - your proactive approach is exactly how to get the best results. Thanks for being part of the OptimoRoute community!

Thank you, Chris! We’re really glad to hear that you enjoy using OptimoRoute and find it easy to make on-the-spot changes to your runs and schedules. It’s great to know the messaging feature is helping your fleet stay connected and efficient. We appreciate your feedback and are happy to be supporting your operations every day!

Thank you for your thoughtful feedback! We’re glad to hear that everything in the system is working well for you. You’re absolutely right - truck routing requires a different approach, and avoiding tight turns or narrow streets is crucial for larger vehicles. We want you to know that we have a dedicated team actively working on improving routing options for trucks to make routes safer and more practical for heavy vehicles. We really appreciate your input and your continued trust in OptimoRoute! OptimoRoute Team

Hi Carolyn, thank you for the great review! We're glad to hear that OptimoRoute has been a valuable tool for your small business and that the ability to upload and work with Excel spreadsheets made your daily route planning easier. It’s great to know the platform has helped streamline your operations. Thank You for choosing OptimoRoute!

Thank you for the amazing feedback! We're thrilled to hear that our support team, and especially Ivana, has consistently delivered fast, reliable help when you need it. Providing top-tier service is something we take great pride in, and we’re so glad your experience reflects that. We’ll be sure to pass along your kind words to Ivana!

Hi Brenden, Thank you for taking the time to share such detailed feedback. We're genuinely sorry to hear that your experience with OptimoRoute didn’t meet your expectations during the trial. If you ever decide to give OptimoRoute another try, we’d be happy to personally guide you through the setup to ensure a smoother experience. Wishing you the best in finding a solution that fits your needs.

Thank you for your long-time support! We're thrilled to hear that OptimoRoute has been a reliable part of your operations over the years. It's great to know you’ve noticed and appreciated the regular updates and new features—we're always working to make the platform even better for our users. Thanks again for being with us! OptimoRoute Team

Hi George, We’re really sorry for the frustration you’ve experienced. To assist with your import issue, we have a Help Center with all the relevant articles and explanations—including a video that specifically covers how to import orders and what gets mapped. You can find the guide here: https://help.optimoroute.com/hc/en-us/articles/27661457359124-Import-orders-from-a-spreadsheet If you still have questions after reviewing the article, feel free to reach out to our support team.

Thanks for the great feedback! We're glad you’re enjoying the OptimoRoute app. The good news is we’ve been working on exactly what you mentioned, "Recurring Orders" feature is currently in beta, and we’ve just enabled it for your account. Feel free to test it out and let us know what you think - we’d love your input as we continue to refine the feature! OptimoRoute Team

Thank you for being a loyal user for the past 3 years! We’re so glad to hear that OptimoRoute has made scheduling quick and easy for you. Your continued satisfaction means a lot to us! OptimoRoute Team

Thank you for the great feedback! Our customer support team is something we take great pride in. We're always here to make sure you get the most out of OptimoRoute! OptimoRoute Team