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Business Services

OptimoRoute

61 reviews

4.561 reviews
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About OptimoRoute

Data updated
Website
optimoroute.com
Category
Business Services
Location
United States · Palo Alto
Status
Unclaimed
Last 12 months
34 reviews
Replies to negative
100% (5/5)
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Is OptimoRoute legit?

OptimoRoute (optimoroute.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 2% are 1 star; The business has replied to 100% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

O
OptimoRoute Customer · 1 review · Verified · Experienced 2026-07-08 ·

Please develop an app for Admin to make…

Please develop an app for Admin to make changes on phone. Too hard to do with in Web browser.

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Be · 1 review · Verified · Experienced 2026-07-12 ·

user Experierance

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Clean Slate Food Co. · 1 review · Verified · Experienced 2026-07-04 ·

Optimoroute is the most robust planner

Optimoroute is the most robust planning software we have used; can't find anything else like it for the price.

Reply from OptimoRoute2026-07-07

Hi Dylan, Thank you for the fantastic review! We're honored to hear that OptimoRoute is the most robust planning software you've used and that it delivers such great value for the price. Feedback like yours motivates us to keep improving the platform and providing powerful routing tools that businesses can rely on. Thanks for choosing OptimoRoute! Best OptimoRoute Team

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Afendoulis Cleaners · 1 review · Verified · Experienced 2026-07-02 ·

Optimo continues to work well for us…

Optimo continues to work well for us and our operation.

Reply from OptimoRoute2026-07-07

Thank you for your continued support! We're delighted to hear that OptimoRoute continues to work well for your business and remains a valuable part of your daily operations. We truly appreciate your trust in OptimoRoute! Best OptimoRoute Team

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Dave with DoodyCalls · 1 review · Verified · Experienced 2026-07-01 ·

Ease of use on phone

Reply from OptimoRoute2026-07-07

Thank you for your review, Dave! We're glad to hear you're enjoying the ease of use on your phone. Thanks for choosing OptimoRoute! Best OptimoRoute Team

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Amy · 1 review · Verified · Experienced 2026-06-28 ·

Great company

Great company, great people, highly recommend!

Reply from OptimoRoute2026-06-30

Hi Amy, Thank you so much for the kind words. "Great company, great people" is one of the nicest compliments we could receive. We’re grateful for your recommendation and even more grateful to have you as part of the OptimoRoute community. Thanks again for your support! Best OptimoRoute Team

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Greg · 1 review · Verified · Experienced 2026-05-24 ·

Really like the ease of use when…

Really like the ease of use when booking jobs & creating runs

Reply from OptimoRoute2026-05-27

Hi Greg, We’re really glad the booking process and run creation feel easy to use. When scheduling jobs and building routes is quick and straightforward, it makes the whole day run more smoothly. Thank you for taking the time to share your experience and for trusting OptimoRoute. Best OptimoRoute Team

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James Shettler · 1 review · Verified · Experienced 2026-04-20 ·

Optimoroute

This is am absolute must for courier drivers and dispatch

Reply from OptimoRoute2026-05-27

Hi James, Thank you for the great review. “An absolute must” is wonderful to hear, especially from someone working in courier and dispatch operations where timing and organization matter every minute of the day. We’re really glad OptimoRoute is helping make the work smoother and more manageable. Thanks again for the five stars and for taking the time to share this. Best OptimoRoute Team

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Peter · 1 review · Verified · Experienced 2026-04-11 ·

OptimoRoute is awesome

OptimoRoute is awesome API Integration with our custom ERP interface Simple and VERY powerful Our business would not be without OptimoRoute Love it

Reply from OptimoRoute2026-04-13

Hi Peter, “Love it” says it all. Thank you. It’s great to hear the API integration with your custom ERP is working so well. When everything connects smoothly behind the scenes, it makes the whole operation feel a lot more seamless. Simple on the surface, but powerful where it counts, that’s exactly what we aim for. Hearing that your business wouldn’t be without OptimoRoute really means a lot to us. Thanks again for sharing this. Best OptimoRoute Team

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Jason - OptimoRoute Customer · 1 review · Verified · Experienced 2026-04-03 ·

OptimoRoute support is AMAZING!

OptimoRoute support has always been AMAZING! I only purchase the Lite Plan one month a year, but I'm treated like someone who purchases the Pro Plan year-round. From early on when I was learning how to use the software and had many questions for the tech support people. Continuing through my recent issue when I needed help fixing an account error I made. Every company should be this way. I really appreciate that.

Reply from OptimoRoute2026-04-13

Hi Jason, This really means a lot. Thank you. We love hearing that you’ve felt supported every step of the way, from those early learning moments to sorting out recent issues. That’s exactly how it should feel, no matter which plan you’re on or how often you use the software. “Every company should be this way”, this one will stick with us. We truly appreciate you saying that. Thanks again for the kind words, we’re always here when you need us. Best. OptimoRoute Team

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Clesen Wholesale · 2 reviews · Verified · Experienced 2026-03-13 ·

it does exactly what I need it to do.

Reply from OptimoRoute2026-04-01

Hi Stephen, Sometimes that’s exactly what you want to hear — it just does what you need it to do. We’re really glad OptimoRoute is fitting into your workflow without adding extra friction. When things run smoothly in the background, it makes the whole day easier. Thanks for taking the time to share this. Best OptimoRoute Team

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Your Crawfish Connection · 1 review · Verified · Experienced 2026-03-13 ·

Excellent software

Excellent software, excellent Customer support, and affordable price point. I have been a user for several years now and this software has been a game changer for my small Crawfish delivery service.

Reply from OptimoRoute2026-03-16

Hi, Thank you for the kind words. It’s great to hear OptimoRoute has been a game changer for your crawfish delivery service, that’s exactly what we hope for when small businesses start using the platform. We’re especially glad the software, support, and pricing have all worked well for you over the years. When the routing just works and the team is there when you need help, it makes the whole operation run smoother. Thanks again for sticking with us and for sharing your experience. Best OptimoRoute Team

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DAV Thrift Store · 1 review · Verified · Experienced 2026-03-04 ·

Product works excellently for our non-profit

Our company has used this product for years now. It always works and they update and add new features which make it even better. Plan to use this product indefinitely for all of our routing needs.

Reply from OptimoRoute2026-03-16

Hi, Thank you for the kind words and for trusting OptimoRoute for so many years. It’s great to hear the platform has been working reliably for your non-profit and continues to improve with the updates and new features. Knowing you plan to keep using it for your routing needs means a lot to us. We’re really glad to be part of your operations. Best OptimoRoute Team

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Vova · 3 reviews · Verified · Experienced 2026-02-11 ·

Great software

Great software. We've been using it for over 5 years. Customer service is very responsive.

Reply from OptimoRoute2026-02-17

Hi Vova, This made us smile. Five years is a long time, and we don’t take that kind of trust lightly. Thank you for sticking with us. We’re really glad the software’s been serving you well and that our support team has been responsive when you’ve needed them. That steady, reliable partnership is exactly what we aim for. Appreciate you taking the time to share this. We’re glad to have you with us. Best OptimoRoute Team

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Henry · 1 review · Verified · Experienced 2026-02-04 ·

Simpler faster on time and knowing the…

Simpler faster on time and knowing the arrival time of all the stops that's to be delivered to all customers.

Reply from OptimoRoute2026-02-06

Hi Henry, thank you for sharing this. Keeping things simpler, faster, and on time, while knowing exactly when each stop will be reached, is exactly what OptimoRoute is built for. We’re glad it’s helping you stay on top of deliveries and keep customers informed along the way. Appreciate you taking the time to leave a review. Best OptimoRoute Team

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Cody · 1 review · Experienced 2026-01-22 ·

OptimoRoute is intuitive and support is excellent

OptimoRoute is easy to use and very intuitive. Their customer support is excellent and always helpful. Our field teams and drivers find the app simple and reliable, and the customer tracking links are customizable and make it easy to keep customers informed. Overall, a great tool that improves our workflow.

Reply from OptimoRoute2026-01-23

Hi Cody, Thanks for the great review. We’re really glad OptimoRoute feels intuitive for your team and that both your field crews and drivers find the app simple and reliable. That kind of consistency makes a big difference day to day. It’s also great to hear the customizable tracking links are helping keep customers informed, and that our support team has been there when you need them. Improving workflows is exactly what we’re aiming for, so hearing that from you means a lot. Thanks again for sharing your experience. Best OptimoRoute Team

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Annette Johnson · 1 review · Verified · Experienced 2026-01-22 ·

Excellent

Great, responsive communication. Always helpful when I need support and consistently excellent to work with. Efficient and kind throughout.

Reply from OptimoRoute2026-01-23

Hi Annette, Thank you so much for this. Hearing that our communication has been responsive, helpful, and kind really means a lot to us — that’s exactly how we hope every interaction feels. We’re glad the team has been there when you’ve needed support, and we truly appreciate you taking the time to share this. Always happy to help whenever you need us. Best OptimoRoute Team

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N Osborne · 12 reviews · Verified · Experienced 2026-01-03 ·

Excellent Routing system

A really excellent, intuitive routing system which met our needs perfectly. Particularly effective at planning quite intensive, dense routes at a high volume. Very happy with the customer service too.

Reply from OptimoRoute2026-01-21

Hi N. Osborne, Thank you so much for this. We’re really glad OptimoRoute has been such a good fit for your needs — especially when it comes to planning dense, high-volume routes. When things get busy, having a system that just makes sense can be a huge relief. We’re also happy to hear our customer service has been there for you. That support piece matters a lot to us. Thanks again for the kind words and for the important work you do at East Cheshire Hospice. Best OptimoRoute Team

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Logistic · 1 review · Verified · Experienced 2026-01-02 ·

Great delivery planner

Optimo does really well on helping us plan our deliveries. Though there is something I think would be a great additional function which is to assign specific locations to a specific driver indefinitely.

Reply from OptimoRoute2026-01-13

Hi there, Thanks for the great feedback. We’re glad OptimoRoute is helping you plan deliveries smoothly. Your idea about assigning specific locations to the same driver long-term makes a lot of sense, and we appreciate you sharing it. If you’d like, our support team can walk you through what’s possible today or discuss your workflow in more detail. Thank you for using OptimoRoute. Best OptimoRoute Team

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dresnek disposal · 3 reviews · Verified · Experienced 2026-01-01 ·

We have identified several shortcomings…

We have identified several shortcomings of the software for the garbage industry and it appears that none of them have been taken care of after approximately a year of identifying them the software works like it should but it's hard to navigate moving routes around. Overall it does what it's supposed to do but a few more features would really make it a lot better