OptimoRoute (optimoroute.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 2% are 1 star; The business has replied to 100% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
D
Dot · 2 reviews · Experienced 2025-07-25 ·
★★★★★
Delivery men were so polite and…
Delivery men were so polite and courteous, put the chair together and put it where I wanted it, couldn’t fault them very thankful
Reply from OptimoRoute2025-07-25
Thank you for your kind words! While this review seems to be about the delivery service provided by one of our users, we’re always proud to see great service associated with companies that use OptimoRoute. Outstanding customer experiences like this are what we love to support through our software!
OptimoRoute Team
Delivered as promised. Team was professional and conscientious with materials delivered.
Reply from OptimoRoute2025-06-05
Thank you for sharing your experience! Although the delivery service mentioned was carried out by one of our customers, we're always pleased to see such positive outcomes. Supporting businesses that prioritize professionalism and reliable service is exactly what OptimoRoute is here for.
OptimoRoute Team
Hi Emir,
Thank you for the kind words! We’re thrilled to hear that you’ve had an excellent experience with both our support and service. If there’s ever anything more we can do for you, don’t hesitate to reach out—your success is our priority!
Hi there... your app has helped our company a lot in terms of driver management, time management and we've also saved a lot on our fuel consumption, thanks for your service.
Reply from OptimoRoute2025-05-06
Hi, thank you for this awesome review and for being an OptimoRoute customer. We take great pride in helping you achieve business excellence.
T
Tom · 1 review · Verified · Experienced 2025-04-30 ·
★★★★★
From Chaos to Clockwork: OptimoRoute Delivers Daily Wins
OptimoRoute has completely transformed our operations. What used to take hours to plan now takes minutes—but the real game-changer has been the visibility. Live tracking gives us total control over our delivery runs in real time, which means fewer missed drops, faster issue resolution, and a clearer picture for the whole team. It’s not just about saving time—it’s about running smarter every single day. We rely on it, and it delivers.
Reply from OptimoRoute2025-05-09
Thank you for the fantastic review, Tom! We're thrilled to hear how OptimoRoute has helped turn your operations from chaos into clockwork. It's especially rewarding to know that features like live tracking have given your team real-time control and clarity, helping you run smarter—not just faster. Your trust means a lot to us, and we're proud to be part of your daily wins. Thanks for relying on OptimoRoute—we’re here to keep delivering!
Need more options to have more flexibility to updated, change, add during the live operation without to deactivate or major disruption of the run and integration to Flex catering.
Reply from OptimoRoute2025-06-05
Thank you for your feedback! We understand how important flexibility is during live operations, especially when it comes to updating, changing, or adding to routes without disruption. Your point about minimizing the need to deactivate runs and improving integration—particularly with platforms like Flex catering—is very helpful. We’ll definitely take this into consideration as we continue enhancing OptimoRoute to better support real-time adjustments and smoother workflows. We appreciate you sharing your experience!
Great tool! But would like to have change history for the scheduled route
This is a great tool for scheduling deliveries! However, it would be even better if a revision or change history could be displayed for the scheduled routes. Since routes may change from the initial plan, having access to the original schedule would help users track when and what changes were made.
Reply from OptimoRoute2025-06-05
Thank you for the great feedback! We're glad to hear that OptimoRoute has been a valuable tool for your delivery scheduling. Your suggestion for a change history or revision log is a great idea—being able to track what was modified and when would definitely add transparency and control, especially in dynamic delivery environments. We’ll share this with our product team as we explore ways to make route management even more robust. Thanks for helping us improve!
We are going into our 3rd lawn care season using OptimoRoute and are very pleased with how well we were able to integrate it into our daily scheduling. We were hesitant to purchase since it's not exactly built for lawn care, but we love that we are able to make it work as we weren't sold on any other options that were tailored to lawn care. Hannah L. is always extremely helpful and is very responsive anytime I have a question. We would love to have a dispatcher app, however, we will continue to use OR as it overall is very affordable and time saving as is.
Reply from OptimoRoute2025-03-24
Thank you for the great review! We’re excited to hear you're heading into your third lawn care season with OptimoRoute and that it's been a strong fit for your daily scheduling. It’s awesome to know you’ve made it work so well for your business, and we truly appreciate your trust in us. A big shoutout to Hannah L. for providing the support you need—she’ll be glad to hear the recognition! We’ve noted your interest in a dispatcher app, and we’ll keep that in mind as we continue to improve. Thanks again for your continued support!
Thank you for your review, Brad! We’re glad to hear that OptimoRoute is saving you time and effort. Making route planning easier and more efficient is what we’re all about! We appreciate your support and look forward to continuing to help streamline your operations. Let us know if there’s anything we can do to enhance your experience!
The only thing I don't like is the process takes too long to convert into a route.
Reply from OptimoRoute2025-03-20
OptimoRoute is designed to generate optimized routes in seconds, so if you're experiencing delays, that’s definitely not expected. We’d love to understand more about your experience and help troubleshoot any issues. Feel free to reach out to our support team—we’re here to ensure everything runs as smoothly and efficiently as possible!
Thank you for your review, Byron!
We’re glad to hear that you’ve had a timely and accurate experience with OptimoRoute. Delivering efficiency and precision is at the core of what we do, and your feedback reinforces our commitment to excellence.
If there’s anything else we can do to enhance your experience, don’t hesitate to reach out. Thanks for choosing OptimoRoute!
Thank you for your feedback! We’re thrilled to hear that you’ve had a great experience with both the tool and our support team. Providing a reliable platform and excellent customer service is our priority, and we’re glad we could meet your expectations. If there’s anything else we can do to improve your experience, don’t hesitate to reach out. Thanks for choosing OptimoRoute!
M
Monte · 1 review · Verified · Experienced 2025-02-10 ·
★★★★★
OptimoRoute was a reason for purchasing the business
I fell onto the optimoRoute system when I took over a company from another operator who was utilizing optimoRoute.
One of the main the selling features was the ease of adding customers, adjusting the route and GPS tracking.
And as I have had to reach out a couple times for some extra help , i have found the I.T. team ro be very helpful. ( and quick)
Reply from OptimoRoute2025-03-06
Hi Monte, thanks again for the feedback. Our support team takes great pride in being able to support our customers - and I will make sure they see your compliments. Thanks again.
Sarah Tracy was our contact. We are an electrical distributor so logistics is half of our business. I've worked with other B2B SAAS companies to review if their software solutions would work for us. None have come close to how helpful Sarah has been. She always makes herself available and is determined to deliver us the best experience - not necessarily upsell us. I always appreciated how transparent she is when I ask about certain aspects of the software and future enhancements. Also, she has been so incredibly willing to offer us a free trial to ensure we are comfortable. Originally we did a trial back in Sept-Oct but once that ended we paused. I loved it and wanted to implement, but due to personnel limitations we couldn't. Sarah didn't pressure me or nag us if we were going to continue. Yesterday I reached out because personnel shifts allowed us to restart the process. In doing so I am training a routing manager to use the software so originally we were only going to pay for one device, and expand to 6ish in a month when he is ready. Sarah immediately offered to restart the trial to simplify the billing process, make it stress free, and give us the best opportunity to use the software with all our drivers. This meant so much to me because it showed she cared more about money and instead wanted us to succeed, which is my #1 quality I look for in partners. While I was already a big fan of your software solution, this seemingly small act solidified Optimo as a feasible and reliable solution. I am a Division Operations Lead and I oversee 25 locations. So I am always on the lookout for how to improve our daily processes and new solutions to give us a competitive advantage over our competitors. Because of Sarah's exemplary work, I am sure to recommend this to my locations!
Reply from OptimoRoute2025-03-07
Hi, thanks for taking the time to provide your thoughts. We will pass on your kind feedback to Sarah and the team. Our goal in any trial is to ensure the customer can automate their daily workflows, and we know that each customer has unique ways of working. So, getting this configured in our software from the start allows for maximum business efficiency.
For my job in Transportation Coordination, I use Optmio Route every single day. The ease of imputing orders and the flexibility of the program is crucial in an industry of solving puzzles.
Reply from OptimoRoute2025-03-07
Hi, thanks for the great feedback. We are super-excited to support your business.
The tool is easy to use. I love the fact that I can see the map while I'm creating the route. It also allows for you to schedule multiple drivers.
The only reason why I did not give it a 5 star rating is because sometimes if you make a change it starts giving errors and you have to restart the app. Also if there's a change to the live route and you updated it it will not reflect the update to the drivers.
But overall it is a great tool.
Reply from OptimoRoute2025-03-07
Hi Tatiana, thanks for your feedback. We did have some several major feature releases over the last few months - including any changes to routes being updated in the driver app, as before, but with an additional notification.
Really poor response times and problem resolutions over many months
Reply from OptimoRoute2024-10-25
Hi Dave,
Thank you for sharing your feedback with us. We're sorry to hear about your personal experience with our response times and problem resolution. This is not the type of feedback we usually receive.
To better understand the issues you've encountered and to help us improve, could you please provide more details about your situation?
Also, you are always free to contact us at [email protected] or +1-855-338-2838.
Best
Optimoroute Team
For me it work even as a CRm, now that I can download location. It easy to use!
Reply from OptimoRoute2024-10-25
Thank you so much for your positive feedback! We're thrilled to hear that our platform works well for you as a CRM and that you find it easy to use. We strive to make our tools as intuitive and user-friendly as possible.
If you have any suggestions or need assistance, feel free to reach out!
Best
OptimoRoute Team
M
Mrs Margaret Hopwood · 8 reviews · Experienced 2024-08-20 ·
★★★★★
I ordered one day and it was delivered…
I ordered one day and it was delivered the next morning .what a service!!
Reply from OptimoRoute2025-03-07
Hi, thanks for the feedback. We are focused on providing our customers the best service, all the time.
