About ORDRO: The Ultimate Budget-Friendly Alternative for CreatorsFounded on the belief that professional video quality shouldn't break the bank, ORDRO has become a globally recognized brand for cost-effective 4K/5K camcorders and wearable POV cameras.We provide complete, ready-to-shoot camera bundles at a fraction of the cost of traditional big-name brands. High performance, accessible price.
Misleading shipping locations and poor tracking updates
My shopping experience wasn't very positive. I know the website states that dispatch times are calculated in business days, but it also says that orders are shipped from the warehouse closest to the buyer's country. Since I was ordering from Colombia, I assumed my package would be dispatched from the US. I suggest clearly indicating the shipping origin at checkout so customers know exactly what to expect. My order happened to coincide with China's National Day holiday—meaning there were 6 holidays right after my purchase—but I had no idea because, again, I assumed it was shipping from the US. Additionally, after being told my order had been dispatched, the shipping carrier's tracking page showed the label was only 'created' and the package hadn't actually been handed over by the seller. Overall, I think the information provided to the buyer is quite confusing.
ordro.online 回复2026-10-22
Dear Customer,
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration caused by the shipping process.
We completely understand your concerns about the shipping origin and tracking updates. We apologize that our shipping information wasn't clear enough and that the delay during China's National Day holiday was not communicated in advance.
Your feedback is very valuable to us. We will work on making our shipping information more transparent, including clearer details about shipping origins, holiday-related delays, and tracking updates.
We sincerely appreciate your patience and the opportunity to improve. If you need any further assistance with your order, please don't hesitate to contact our support team.
Best regards,
ORDRO Customer Support Team
After inadvertently ordering and receiving the wrong wrist remote, this company responded to my inquiry about the item not pairing. It was late on a Saturday evening. The response was swift and thorough offering immediate shipping of the correct remote at no cost to me. I am very impressed and will recommend their products to everyone!
Dear Moises,
We sincerely apologize for the frustration this has caused. Upon checking your order, our logistics tracking shows that the package was successfully delivered to your doorstep. Since you cannot find it, we suspect it may have been stolen after delivery.
As we communicated previously, package theft is a serious issue. To protect your rights and help us process a replacement or refund, we kindly ask that you file a report with your local police. Once you have the police report, please send it to us at [email protected], and we will resolve this for you immediately.
Thank you for your cooperation and understanding.
Sometimes problems are where the greatness shows.
We received a malfunctioning camera, and contacted support.
We got quick replies, and when it became clear the device was defective they immediately sent us a new one that works fine.
Its easy to be good when everything works perfectly, but these guys are also good when it doesn't.
Thanks!
First, I thought I was scammed. Then I got a reassuring message. Few days later, I recieved my order, one week before the projected delivery, amazing. I received everything what was expected all in good condition.
When I started working on the camera, I was stunned! I was not expecting what I am actually seeing. It was so easy to operate the camera. But the surprise s doesn’t stop there. The video and the pictures I am seeing were so crystal clear! I’m so surprised of everything I am seeing. My Odro M3 5k produces better results than my canon camera. I am so impressed with the quality of this camera. I am so glad that I purchased one via Facebook ad. I highly recommend for everyone this camera especially those who are much involved in blogging on social media, this is for us. I am not being paid for my statements or connected with Odro. I am just a very satisfied customer from Australia. Thank you Odro! 👍🏻👏🙏
My order was not what I expected but Ordro replied quickly to answer my concerns. They upgraded my order, in good faith, to provide me with what I required, at no cost to me and to keep the original order. Still to receive my goods but this is exceptional service.
I ordered the M5 camera for a specific use case scenario and used expedited shipping which should have been delivered a few days before it was needed. Needless to say the product was lost in amazons possession. I reached out to Ordro and they immediately corrected the issue. Although I didn’t have it when it was needed it was out of their control but fixed the issue asap.
The camera itself is better than I expected and perfect for what I need it for.
Molecule
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