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旅游度假

OurBus

203 条评价

4.5203 条评价
写评价

关于 OurBus

数据更新
网站
ourbus.com
分类
旅游度假
所在地
United States · New York
状态
待认证
近 12 个月
203 条评价
差评回复率
12%(3/26 条)
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OurBus靠谱吗?

OurBus(ourbus.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 203 条用户评价,属于旅游度假分类,口碑优秀。87% 的评价为 4 星及以上,12% 为 1 星;商家回复了 12% 的差评。数据最后更新于 2026-08-11。

用户怎么说

X
XuanTing Lin · 写过 1 条评价 · 体验于 2025-11-15 ·

快的

快速、友好、高效的服务——使整个体验顺利、无压力。 服务质量很高!

OurBus 回复2025-11-16

Thank you so much for your kind words! We’re glad we could resolve the issue quickly. If you ever need anything else, we’re here to help.

T
Tiffany Thomas · 写过 2 条评价 · 体验于 2025-11-15 ·

优秀的客户服务并帮助我……

优质的客户服务并帮助我满足我的需求

OurBus 回复2025-11-16

Thank you so much for your kind words! We’re glad we could resolve the issue quickly. If you ever need anything else, we’re here to help.

T
Theresa Placide · 写过 2 条评价 · 体验于 2025-11-16 ·

詹维帮了很大的忙:)

OurBus 回复2025-11-16

Thank you for your feedback! We’re glad to hear that Jhanvi was able to assist you and that you had a positive experience. We truly appreciate you taking the time to share your kind words.

C
Charles Rowe · 写过 1 条评价 · 体验于 2025-11-16 ·

快速解决

OurBus 回复2025-11-16

Thank you for your feedback! We’re glad to hear that you were assisted well and had a positive experience. We truly appreciate you taking the time to share your kind words.

C
Celina Tran · 写过 1 条评价 · 体验于 2025-11-15 ·

优质的服务

斯瓦蒂在重新安排我的行程方面确实很有帮助。我没能如期完成,压力很大,但她很友好、专业、尊重,帮助我找到了解决方案。我强烈推荐 Swati,感谢她的所有帮助!

OurBus 回复2025-11-16

Thank you so much for your kind words! We’re glad we could resolve the issue quickly. If you ever need anything else, we’re here to help.

M
Munazzah Hashim · 写过 2 条评价 · 体验于 2025-11-15 ·

希曼西非常友善

Himanshi 非常友善、乐于助人并且乐于解决我的问题!大力支持!

OurBus 回复2025-11-16

Thank you so much for your wonderful feedback! We’re delighted to hear that Himanshi was extremely kind, helpful, and accommodating during your experience. Providing great support is our priority, and your appreciation means a lot.

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Tania F · 写过 1 条评价 · 体验于 2025-11-16 ·

非常有帮助

OurBus 回复2025-11-16

Thank you for your feedback! We’re glad to hear that you were assisted well and had a positive experience. We truly appreciate you taking the time to share your kind words.

W
Walter Carlos · 写过 3 条评价 · 体验于 2025-11-16 ·

杰普的表现令人惊叹

OurBus 回复2025-11-16

Thank you for your feedback! We’re glad to hear that you were assisted well and had a positive experience. We truly appreciate you taking the time to share your kind words.

S
Shawntell Hall · 写过 1 条评价 · 体验于 2025-11-14 ·

很棒的客户服务

OurBus 回复2025-11-15

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience. It’s our pleasure to assist you, and we’re always here if you need anything further.

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Eliza Lindsey · 写过 1 条评价 · 体验于 2025-11-15 ·

实时聊天代理非常有帮助,而且…

实时聊天代理非常乐于助人且令人惊叹

OurBus 回复2025-11-15

Thank you so much for your kind words! We’re glad we could resolve the issue quickly. If you ever need anything else, we’re here to help.

S
Steve · 写过 1 条评价 · 体验于 2025-09-13 ·

当我们的婚礼客人的司机发生故障时,我们的巴士/拉力赛让我们的婚礼客人陷入困境,然后将错误归咎于我们并拒绝纠正问题

我会避免使用 OurBus/Rally 进行包机服务。他们向第三方运营商提供经纪服务,在我们的案例中,他们对运营商问题不承担任何责任。以下是 OurBus/Rally 如何在司机发生故障时让我们的婚礼客人陷入困境,然后将错误归咎于我们并拒绝纠正问题: 我们使用他们的包机服务预订了 2025 年 9 月 13 日在印第安纳州举行的婚礼。他们承诺在活动前后提供酒店和会场之间的 25 名乘客的循环班车服务。我们付了1500多美元。当天,司机到达,但不知道路线或环路时间表。多位客人表示,司机的驾驶方式感觉不安全。司机完成了一次行程,当我们联系调度时被告知司机不知道该怎么做,所以在第一条路线后就回家了。司机没有接听电话;我们多次联系调度并被告知将予以纠正,但服务并未恢复。我立即升级给客户经理和客户服务。我被告知这将是正确的并且放心。他们等了几周才联系我,然后当他们联系我时,他们说我们误解了合同,他们只是经纪人,而司机拒绝了我们的报销要求。我已向 BBB 和我的发卡机构提出投诉。如果 OurBus / Rally 提供解决方案,我将更新此评论。

OurBus 回复2025-11-15

Thank you for sharing your experience, and we are truly sorry for the inconvenience and distress caused during such an important event. This is certainly not the level of service we aim to provide. Please rest assured that our team will look into this matter thoroughly and will get back to you with more information as soon as possible. Your feedback is extremely valuable, and we want to ensure it is reviewed with the seriousness it deserves. In the meantime, you may also reach out to us directly at [email protected], where our charter support team can assist you further and provide updates.

G
Grace Chen · 写过 1 条评价 · 体验于 2025-11-14 ·

Shruti 处理速度非常快……

Shruti 处理这种情况的速度非常快。谢谢你!

OurBus 回复2025-11-15

Thank you so much for your kind words! We’re glad to hear that Shruti was able to assist you quickly. I’ll be sure to share your appreciation with her.

f
felix berkower · 写过 1 条评价 · 体验于 2025-11-15 ·

斯瓦蒂太棒了!

OurBus 回复2025-11-16

Thank you so much for your kind words! We’re glad we could resolve the issue quickly. If you ever need anything else, we’re here to help.

N
Noel Kim · 写过 1 条评价 · 体验于 2025-11-14 ·

我是金

我是金 - 公共汽车要出发时我就来了。绝对的传奇很快就帮助了我。

OurBus 回复2025-11-14

Thank you for the update! I’m really glad to hear you made it just in time and that our team was able to assist you quickly. If you need anything else during your trip, feel free to reach out. Safe travels!”

D
Dylan Johnson · 写过 1 条评价 · 体验于 2025-11-14 ·

很大的帮助

OurBus 回复2025-11-14

Thank you for your kind feedback! We're delighted to hear that you found our service very helpful.

X
Xavier Hadley · 写过 1 条评价 · 体验于 2025-11-14 ·

真的很有帮助而且很容易重新安排

打电话来重新安排错过的巴士真的很有帮助和简单

OurBus 回复2025-11-14

Thanks so much! Glad the call was helpful and everything got sorted easily.

D
David Cordero · 写过 1 条评价 · 体验于 2025-11-13 ·

施鲁蒂很棒

Shruti 很棒,她快速而热情地帮助解决了我的问题

OurBus 回复2025-11-14

Thanks for your kind words. We’re delighted to hear that Shruti was able to assist you and resolve your concerns efficiently. We’ll be sure to share your feedback with her — it will mean a lot.

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Gabrielle Pierre · 写过 1 条评价 · 体验于 2025-11-14 ·

非常有帮助

OurBus 回复2025-11-14

Thank you for your kind feedback! We're delighted to hear that you found our service very helpful. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

C
Collin Merkle · 写过 1 条评价 · 体验于 2025-11-14 ·

帮助我并能够转移...

帮助我并能够转让机票并提供积分

OurBus 回复2025-11-14

Thank you for your feedback! We are glad that our team was able to assist with the ticket transfer and provide the necessary credits. If there’s anything else you need, feel free to reach out.”

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Sylva Murtinova · 写过 1 条评价 · 体验于 2025-11-13 ·

Arushi 对我所有的问题都非常有帮助……

Arushi 非常乐于助人,我的所有问题都得到了及时有效的解决,她是公司的宝贵财富。

OurBus 回复2025-11-13

Thank you so much for your kind words! We’re delighted to hear that Arushi was able to assist you and resolve your concerns efficiently. We’ll be sure to share your feedback with her — it will mean a lot. We truly appreciate you taking the time to share your experience with us!