OutdoorMaster（outdoormaster.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 63 条用户评价，属于运动的分类，口碑良好。82% 的评价为 4 星及以上，14% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
为什么我要支付 2- 53.00 美元的费用？ 6/19/ 和 6/23？
We're sorry for the confusion. After checking our system, we found that two separate orders were placed, which is why you saw two charges of $53.00. If you have any questions, please contact our customer service team.
客户服务非常快速和及时。 在详细说明我的问题后，他们很快就解决了问题并使一切都正确。 非常感谢！
Thank you so much for your kind feedback—we really appreciate it! We’re glad we could resolve the issue quickly for you. Your satisfaction means a lot to us.
我通过亚马逊购买了 OutdoorMaster Shark 高压 SUP 泵。泵在使用两次后就坏了。我联系了 OutdoorMaster 客户服务以寻求退款或更换，并向他们发送了亚马逊收据。他们要求我发送泵不工作的视频，我照做了。然后他们要求我测试不同的车辆，我也做了。又死了。经过多封电子邮件并借了邻居的汽车后，他们表示亚马逊是负责任的企业。我花了很多时间试图满足OutdoorMaster的要求，却发现这是浪费我的时间。为什么他们不能一开始就告诉我这一点？非常不专业。
Thank you for sharing your feedback, and we are truly sorry for the frustration and inconvenience this has caused. We understand how much time you spent following the troubleshooting steps, and we sincerely apologize that this was not made clear earlier in the process. This is not the experience we want for our customers. We appreciate your patience and will make sure your comments are shared with our team for improvement.
我购买了 Shark 3 泵，我很喜欢它，因为它可以非常快速地为 2 个 SUP 充气，但不幸的是它在 18 个月后停止工作。我联系了 OutdoorMaster，在给他们发了几封包含故障详细信息的电子邮件后，我感到惊讶和高兴地得知他们会给我寄一个替换泵。没有大惊小怪，没有戏剧性，一位非常满意的顾客
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that you loved the Shark 3 pump and that our team was able to assist you quickly and smoothly with the replacement. Your satisfaction means a lot to us. We truly appreciate your support and trust in our products.
我的 SUP 泵在第一次使用时坏了。当我给主板打气时，它实际上停止了工作，并且再也没有打开过。我联系了客户服务人员，但他们并没有像我要求的那样给我发送替代品，而是开始与所有类型的请求进行永无休止的来回对话。首先，他们要求提供一段视频来显示缺陷，我照做了，然后他们要求我基本上拆开设备，看看保险丝是否熔断，以便他们可以将信息转发给他们的工程师，对我来说，这不是我的工作！让我退回物品，您可以自己检查一下。然后我重复说我只是想要一个替换品，并且我愿意退回有缺陷的商品，然后他们向我发送了退货步骤，我不明白，因为我没有要求这样做。然后，经过更多不必要的来回之后，我决定确实要退回该物品，因为我觉得我所寻求的帮助无处可去。当然，他们不会立即向您发送标签，因此第二天我向 CS 跟进此事，他们告诉我在审核退货时要有耐心 - 但他们应该已经知道发生了什么！我已经和他们聊天好几个星期了！我还没有收到我的标签，已经一个多星期了。只是一次令人沮丧的经历。我有一种感觉，我现在必须向我的银行提出这个问题，因为它开始感觉更像是一个骗局，而不是一家受人尊敬的公司。 回应：Outdoor Master 应该在我收到第一封电子邮件后给我发送替代品。几周来，我多次要求更换，同时得到了有关检查保险丝或如何退回物品的答复 - 没有做出任何努力，只给我寄一件新物品来更换有缺陷的物品。糟糕且无组织的客户服务。
We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We've now sent your FedEx return label, so you should be able to return the pump using the instructions provided. Once we receive the returned item, we'll process your refund as quickly as possible. We'd also like to mention that in our email sent on Wednesday, we asked you to confirm your shipping address so we could arrange a replacement, but unfortunately we didn't receive a reply. Since we didn't hear back, we were unable to proceed with the replacement shipment. We understand how disappointing this experience has been, and we truly appreciate your patience. Thank you for giving us the opportunity to resolve this matter.
户外大师很棒。我很自豪拥有 Shark 2，但我很高兴升级到 Shark 3。它能如此迅速地为我的 iSup 提供动力，现在我不再受车的束缚。客户服务很快回答了我所有的问题。交货速度非常快。
We're thrilled to hear that you're enjoying your Shark 3 and that the upgrade from the Shark 2 has been worth it. It's great to know the faster inflation and cordless convenience are making your paddleboarding adventures even better.
自从我的 12 伏辅助电缆坏了之后，我需要一根新的。经过几封电子邮件确认他们拥有正确的零件后，他们免费给我寄了一件新零件，并且免费送货！很棒的客户服务！我喜欢我的 Shark 3 SUP 泵！强烈推荐！
Thank you so much for your kind words and recommendation! We're thrilled to hear that you're enjoying your Shark 3 SUP Pump and that our team was able to help with the replacement cable. Providing excellent customer service is always our goal, and feedback like yours means a lot to us.
伟大的公司有伟大的产品！他们的 SUP 泵以及客户服务都是最好的。我的一台泵出现了一个小问题，他们很快就解决了并处理了它。强烈推荐他们🙌🏼
Thank you so much for your kind words and support! We're thrilled to hear that you're happy with both our SUP pumps and customer service. It was our pleasure to help, and we're glad we could quickly resolve the issue for you. We truly appreciate your recommendation and look forward to serving you again in the future. Happy paddling! 🙌🏼
购买的产品（SUP Pump）shark3 仅持续了 9 个月，不到一年（等待 2 个月交货后），他们让保修和更换成为一场噩梦，当我打电话时，除了自动回复或逃避之外，从未收到过任何东西。仍在试图让他们更换/修复他们的产品。客户服务非常缺乏，如果你打电话，他们告诉你他们只能接受电子邮件，无法查找你的订单，但其他时候我打电话，他能够查找我的订单，告诉我这只是一段时间，我必须等待回复嗯。所有保修必须（根据他们）通过电子邮件处理，然后在发送他们要求的信息后收到一封电子邮件，说明他们收到了大量电子邮件，因此需要一段时间。这是令人担忧的，考虑到他告诉我所有保修都是通过电子邮件完成的，并且您收到太多电子邮件而无法保持及时，认为可能存在一些重大质量问题。远离这家公司，不值得。这似乎是这家公司持续存在的问题，他们并不关心信誉。他们 20% 的评级为 1 星，但他们仍然设法获得 4.2 的评级。他们没有维持 BBB 评级，因为他们没有资格，因为许多人都经历过所有未解决的问题。不要费心发帖联系我们，我们会在这篇文章之后帮助您，这是一个公然的谎言，每个人都知道这毫无意义！
We're sorry to hear about your experience. After receiving your inquiry, we responded and requested your order number so that we could verify your purchase and proceed with the warranty process. Unfortunately, we have not yet received a reply with the order information needed to locate your order. Please send us your order number or purchase details, and we'll be happy to review your case and provide warranty support as quickly as possible. We look forward to resolving this for you.
最初，我们的眼镜并没有按规定到达。要么是门廊盗版，要么是其他问题导致包裹从未出现。但是，支持团队免费又给我们寄了一双！他们是有用的沟通者，而产品——Hawk II 偏光太阳镜——时尚且非常适合长跑。
Thank you so much for your kind words! We're glad the Hawk II Polarized sunglasses are working well for your runs, and we’re happy we could make things right with your order.
糟糕的客户服务和糟糕的产品护理。避免！我再也不会从户外大师那里购买了。他们根本不站在自己的装备后面。我买了两个头盔以供关键用途。一个是给我的妻子，她是一名全职滑雪教练，另一个是为摔倒后更换头盔。 Outdoor Master 将这些头盔塞进一个小盒子里运送，完全没有填充物。两个产品盒子到货时都被砸碎了。他们显然不关心保护他们销售的设备。他们的客户服务也同样糟糕。他们完全忽视了 ASTM F2040 和 Snell RS-98 等标准头盔安全规则。这些标准规定，任何压缩或冲击都会破坏头盔的内部安全，即使您看不到它。由于头盔外表看起来并没有破损，因此他们拒绝对运输损坏承担责任。他们甚至试图用 31 美元的部分退款来收买我，而不是纠正他们的错误。他们希望顾客付费退回因包装不良而损坏的物品。他们不支持他们的装备，而且他们的支持很糟糕。省钱并从真正关心质量和安全的公司购买。
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We sincerely apologize for the inconvenience and frustration caused. Please contact our customer service team again, and we will do our best to help resolve this issue for you. We truly value your feedback and hope to have the opportunity to make this right.
工作人员非常乐于助人，并提出了各种问题！
Thank you so much for your kind words and support! 😊 We’re really happy to hear that our team was able to help answer your questions. Have a wonderful day!
处理客户服务和高品质头盔的丰富经验。 我们收到的尺码偏小一号，客户服务非常积极地安排换货。现在合适的尺寸已经到了，我的儿子非常喜欢他的 MTB mips 头盔。
Thank you so much for your kind review! We’re very happy to hear that your son likes his MTB MIPS helmet and that the correct size arrived successfully. We truly appreciate your patience during the exchange process and your support means a lot to us. Wishing you and your son many safe and fun rides ahead! 🚴
一个月后头盔还没有交付，客户服务完全没有反应。不要使用这家公司。
We sincerely apologize for the delay and poor communication experience. This is completely unacceptable. We'd like to resolve this for you immediately — could you please contact our customer service team [email protected] and they will help you.
很棒的头盔，我非常喜欢它。户外大师团队也有很好的沟通和客户服务。
Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!
我订了一套浮潜套装，包括面镜、脚蹼和通气管。然而，我的订单附带了一个破碎的面具。 户外大师专业、快速地处理了我的情况。我就破碎的口罩联系了客户服务部门，并立即得到了回复，承诺用新的替换我的订单。我最初对所有正面评论都有点怀疑，但根据我与客户服务的互动，我相信它们是当之无愧的。 我一定会保留 Outdoor Master 来满足我未来的任何户外/探险需求。
Thank you so much for your kind review! We’re truly sorry again that your mask arrived damaged, but we’re very glad to hear that our customer service team was able to help resolve the issue quickly. Your support and trust mean a lot to us. We look forward to serving you again for your future outdoor and adventure needs!
与OutdoorMaster 的美妙体验。我刚买了全盔和护目镜。几天后就收到了，非常喜欢它！我购买后，客户服务非常好，让我感觉得到了照顾。钱花得值
Thank you so much for your wonderful feedback! We’re so happy to hear that you love your helmet and goggles. We really appreciate your support and hope to serve you again soon!
作为一个消费者，我经历过的最糟糕的经历。我买了一台 ORCA PRO 可充电电动水泵，但它从未到达。 UPS 跟踪显示货物已送达，但送货照片不是我家。我是3月27日买的。现在4月20号了，还没收到退款。他们的客户服务团队是这样说的： 感谢您的耐心等待。 我们已经仔细审查了您的案例。根据我们的运输记录和跟踪信息，您的包裹已正确发货并标记为已送达。我们还有可用的装运证明。 我们完全理解您希望全额退款。然而，由于包裹确实已发货且跟踪信息确认已送达，我们很遗憾地通知您，在这种情况下我们很难从承运商处获得全额退款。对于由此造成的不便，我们深表歉意。 也就是说，我们仍然会提供帮助。为了避免类似的情况，如果更安全的话，我们很乐意安排免费重新运送到其他地址（例如朋友、家人或工作地址）。一旦我们收到新地址，我们可以尽快寄出替代品。 或者，如果您不希望重新发货，我们可以提供 50% 的退款。如果原始包裹稍后出现，我们非常欢迎您保留它。 请告诉我们您更喜欢哪个选项： 免费重运至其他地址（请提供） 50% 退款 我们衷心感谢您的理解并期待您的回复。 最好的问候， 艾菲
We sincerely apologize for the unpleasant experience and the inconvenience this has caused. After reviewing your case again, we have already issued a refund for your order. Please kindly check your original payment account. Depending on your bank or payment provider, it may take a few business days for the refund to appear. We truly appreciate your patience and apologize again that this order did not meet your expectations.
它在 24 小时内从欧盟仓库运送到捷克共和国 - 无需支付增值税或清关。 该泵非常完美 - 使用 Gladiator Pro 12.6 Wide 进行了测试。 该泵的实际压力 - 最大 20 psi。 泵的声音很大（正如预期的那样），但速度确实令人印象深刻。 之后电池显示剩余电量为 75%。 客户服务非常出色。 强烈推荐卖家。
Thank you so much for your detailed feedback and kind words! We’re thrilled to hear the pump worked perfectly for your Gladiator Pro 12.6 Wide and that the delivery was smooth. We truly appreciate your support and recommendation.
他们的产品时尚且高品质。当我需要更换更大尺寸的头盔时，客户服务也很棒。
Thank you so much for your kind words and support! We’re delighted to hear that you like the style and quality of our products, and that our customer service was able to help with your helmet exchange. We truly appreciate your feedback and hope you continue to enjoy your new helmet!
共 63 条符合条件的评价