OutdoorMaster

Good communication and good customer…

Good communication and good customer service.

Top Customer Service

Bought the shark 3 mini sup pump and unfortunately part of the screen wasn't working (pumping still going strong). Contacted customer service and they were amazingly efficient to sort me out a replacement. Responses were fast and clear and they seemed like they genuinely wanted the best experience for the customer. The pump is very very good. You get the usual noise from a pump of this kind however due to the speed (6mins for a 12’8 board to 19psi) you don't have to lisen for anywhere near as long as competitors on the market. Is a solid design, useful features and easy to use all in a relatively small package. Just have to wait and see if it stands the test of time.

Delivered on time and all intact

I had a great experience ordering my…

I had a great experience ordering my new ski helmet from outdoor master. The customer service and follow up was excellent, keeping me informed right up to the day it was delivered to me in australia. I highly recommend outdoor master not only for their professional service but also for there high quality products. Thank you to Effy for always replying to my email concerns. Dean from Sydney Australia.

Effy, Iris, and the Outdoor Master Team

Effy, Iris, Tracy, and the Outdoor Master Team put my faith back into customer service! I placed my order and crossed my fingers that USPS would deliver my product on time. When it became clear that USPS wasn't up to the challenge, I made a phone call to the customer service number but there was no answer. To my pleasant surprise a gentleman (I regret not writing down his name) called back within a few mins to help me out. The team did everything they could within their control and it seems even things that were out of their control. Just when I thought I as at the mercy of the USPS lost package tracking system I was thrilled to see my package sitting there (a week late but arrived) when I got home from church. Now the product - SHARK 3 Rechargeable Electric Sup Pump. I couldn't wait to try it out. I plugged it in to give it a full charge and within five mins my NRS Thrive 10.8 was ready to float! I'm gonna do my best to wear it out!

Best SUP pumps

I bought their Shark 3 Mini SUP pump and it is the fastest pump I have ever used. It stopped working after a few uses (possibly a defective unit). Customer service was quick to respond and offered to replace it after a short email exchange.

Shark Mini 3

I ordered the Shark Pump Mini 3 from Outdoor Master and there was a shipping issue but they very promptly and efficiently corrected the issue and got a new one sent out free of additional shipping charge. Customer service is a priority for me so along with one of the best products on the market, the company has solid values.

Great pump for our SUP

Great pump for our SUP, so quick and easy to use. Very pleased that we bought the Shark 3.

Excellent service

Excellent service, would order again.

Couldn’t be happier

Couldn’t be happier. I had an issue with the Shark 3. They resolved it almost immediately and 100% to my satisfaction. Love the pump but I love their customer service even better!

I really like the service and product…

I really like the service and product with outdoor master. A few years back I bought a shark2 electric pump and had been great with pumping my paddle board. A few weeks ago I emailed them for help as the charging wasn’t charging properly and they respond back so fast and replaced my electric pump with a new one. Would definitely continue to use their products as the after service is amazing. Highly recommended. Benjamin ng

A great follow-through!

The exchange experience was okay (given a questionable return request procedure), but the follow-through was exemplary with a pleasant, prompt and speedy size exchange of a great product.

I purchased the Shark 2S and several…

I purchased the Shark 2S and several months later it had some issues. After talking with customer service they determined it was unrepairable and they replaced the unit with a quickness!! Great customer service and happy with their product!!!

I contacted the customer service as I…

I contacted the customer service as I had a problem with my pump within its warranty. It was dealt with immediately and a replacement pump was sent out very quickly- no hassles no fuss, just excellent customer service. All emails were answered quickly and efficiently. Thank you for making this easy and I absolutely love my pump too!

Superb product, good customer service, prices are ex VAT

Superb product (high performance Shark III SUP pump), responsive and helpful customer service (helped expedite delayed delivery). Competitive BUT note prices do not include tax until checkout (and don't state this). This results in Google search showing OM prices to be less than they really are. It is hoped that OM correct this, as is misleading.

Responsive and helpful customer…

Responsive and helpful customer service. They immediately organised an exchange for me when the SUP pump that I ordered was bigger than expected. Would recommend. Quick delivery.

A++ customer service!!

When my Shark 3 pump suddenly stopped working off the battery, I was immediately concerned there’d be a hassle to get it shipped back, fixed, and shipped back. All for naught. Customer service has been sensational! They responded the next business day and, once they confirmed the issue, they shipped me a new one. Period. End of story! Zero hassle or effort on my part. They completely resolved the situation quickly and 100% to my satisfaction. I will absolutely buy from them again and already recommending to my friends!!

★★★★★

★★★★★ - Excellent service and support — highly recommend I recently bought the Shark 3 Mini from OutdoorMaster. Unfortunately, the first unit arrived faulty and didn't work. I contacted OutdoorMaster and they immediately sent out a replacement, which works perfectly. What really stood out was the communication throughout. They kept me updated by email at every stage, with regular progress updates and shipping notifications all the way from the USA. It's rare to get this level of proactive, transparent customer service. A faulty unit can happen to any company — what matters is how they put it right, and OutdoorMaster did so quickly and with zero hassle. I'm really pleased with both the product and the way I was looked after. Highly recommended. Thank You OutdoorMaster.

Excellent Products & Outstanding Customer Service

First off, I absolutely love my Shark 3 rechargeable pump. It’s been such a great product that I came back and ordered a second one without hesitation. About a year after purchasing my first pump, I ran into an issue where it stopped working. I reached out to Outdoor Master’s customer service team, and they addressed the problem immediately. They offered to replace the pump, and the entire process was incredibly easy and hassle-free. It was honestly one of the best customer service experiences I’ve ever had. It’s refreshing to find a company that truly stands behind its products and genuinely cares about its customers. Between the quality of their products and their exceptional support, Outdoor Master has earned a loyal customer. I’ll definitely continue purchasing from them and wouldn’t hesitate to recommend them to anyone looking for reliable outdoor gear. Five stars all the way!

they don't know how to be an online retailer

I ordered a helmet using the size guide; it was also my normal size in other brands. It was too small so I went to the website to return it, where I read that I had to email them. I did, and was offered $4 to keep the $150 helmet. I declined and was offered $29 by another person, which I also declined. To make a VERY long story short, it took 3 months and 40 plus emails to first get the next size up (which also did not fit) and then get a refund. They actually wanted photos of the first helmet to prove that it had not been worn, and photos of the second to prove that it was a size large, among other things. I had to contact my bank to dispute the charges after waiting the quoted four weeks after tracking showed my item was in their hands.