OutdoorMaster (outdoormaster.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Quick fix when UPS delayed my order. Everything was addressed within one business day and happy with the service. Thanks Effy!
Thank you so much for your kind words and for sharing your experience with us! We’re very happy to hear that the issue was resolved quickly and that you were satisfied with the service. Your support means a lot to us.
A measuring test at home said I should get a M helmet but found out later that it was too small, contacted them about a replacement and everything was handled properly and quickly. Took pictures of the return and right away got confirmation on the replacement having to pay for return shipping for an exchange wasn’t fun but worth it because of how quickly the issue was resolved.
Thank you so much for your kind feedback! We're really glad to hear that our team was able to resolve the issue quickly and that the replacement process went smoothly for you. Your understanding and patience mean a lot to us.
I use several Outdoor Master products for skiing, and they have been excellent in build quality and value. Had an issue with an order which was damaged in transit by the delivery company, and the customer service at Outdoor Master was super responsive in resolving the issue quickly.
We’re really happy to hear that you’ve been enjoying our skiing products and that you’re satisfied with their quality and value. We’re also glad our customer service team could quickly help resolve the issue with your delivery.
I didn't expect to receive the reply within several hours for an order I made several weeks ago. Thanks so much for the support from the OutdoorMaster Team and the service agent Effy!
Thank you so much for your kind message! We truly appreciate your support and your recognition of our team. It was my pleasure to assist you. If you ever need any help in the future, please feel free to reach out. We’re always here to help.
Fantastic customer support. Don’t hesitate to buy from this company.
Thank you so much for your kind words! We truly appreciate your support and are very happy to hear that you had a great experience with our customer service. If you ever need any assistance in the future, please feel free to reach out. 😊
Thank you so much for your kind review! We’re really glad to hear that you’re happy with the quality of the product. Your support means a lot to us, and we truly appreciate you taking the time to share your feedback.
The entire Support Team associated with OutdoorMaster did an excellent job in meeting our expectations in exchanging a ski helmet for our son, by understanding the request for initially a refund, then rising to the occasion by offering the opportunity to allow the ability for my son to enjoy a more suitable replacement helmet and at no significant cost difference. The experience involved a support team of individuals who pulled together for the customer by communicating exceptionally well which is much appreciated in today’s busy society. Thank you!
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We're really glad we could help find a helmet that works better for your son. If you ever need anything in the future, please don’t hesitate to reach out. 😊
Excellent products and customer service! Very happy with my Shark III inflatable pump. Premium product!
Thank you so much for your kind words! We're thrilled to hear that you're happy with your Shark III inflatable pump and that it’s been working well for you. Providing premium products and great customer service is always our goal, so your feedback truly means a lot to us. If you ever need any assistance in the future, please feel free to reach out. Thanks again for your support! 😊
Excellent Customer Service! Outdoor Master's customer service team was extremely responsive and helpful!
Thank you so much for your kind words! We’re truly glad to hear that you had a great experience with our customer service team. Your support means a lot to us, and we’re always here if you need any assistance in the future. 😊 Thanks again for choosing OutdoorMaster!
Inexperienced Employees at OutdoorMaster causing the company to sink its Brand Reputation by creating consumer frustration over its badly shaped customer service. My worst experienced ever as a consumer has surfaced with the OutdoorMaster company and its customer care team of employees. I ordered a large blue helmet from them and they've shipped a small kids helmet that was a different color. Contacted their customer care team and asked for shipping label to return the item, instead, they have said to pay the return shipment cost out of pocket for a later reimbursement. Since then, I have shipped back the wrong helmet I have received and my order is still pending. Frustrated for the latency of my ordered skier helmet, I contacted their Customer Neglect team to issues a refund, and their pathetic response was as follow: Quoted from their response, "We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer: Free reshipment to a different address (please provide it) 50% refund We truly appreciate your understanding and look forward to your reply. Best Regards, Effy The OutdoorMaster Team 🏄♂️"
We are truly sorry for the frustration and inconvenience this experience has caused you. This is certainly not the level of service we want our customers to receive, and we sincerely apologize for the mistake and the delays during the process. To resolve this situation, we have issued a full refund for your order, and we will also reimburse the return shipping cost you paid as soon as possible. Thank you for your patience while we worked to correct this. We truly regret the inconvenience and appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please feel free to let us know.
The handle broke off my ski boot bag and I reached out to outdoormaster customer service. They stated they would look into my request and the next day I got a response. I was skeptical they would help as the product was out of warranty but to my surprise, they are sending me a brand new bag! I was pleasantly surprised they decided to replace it and I will continue to recommend their products just for the service alone.
Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!
Very helpful and responsive customer service!
Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!
Truly cares about their customers, showed genuine concern when I reached out to the support team about a helmet being delivered in damaged packaging. And the helmet is great!
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate you reaching out to our support team and are glad we could assist you. It means a lot to us to know that you felt supported and taken care of. We’re also very happy to hear that you’re enjoying the helmet! If you ever need any assistance in the future, please don’t hesitate to reach out. Thank you again for your support!
Quick shipping! In fact, I dropped the glasses on the way to the mountain and scratch the lens, they’re sending em a replacement as we speak. Customer service is exceptional.
Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!
Well I ordered the PRO goggles with extra lens, and everything arrived together, and within 5 days - the other reviews had me worried! Everything in great shape, and got a great price to boot. Maybe bad timing experience was around holiday time...just go for it.
It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!
I completely agree with what’s stated below. For some strange reason, I received two separate mystery boxes containing four pairs of ski socks and a pair of kids' gloves. This just goes to show that their 'mystery boxes' are likely just a way to offload random gloves and socks. There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.
Thank you for your feedback. We’re sorry to hear that the mystery boxes did not meet your expectations. Our intention is to provide a fun and varied selection of items, but we understand that receiving similar products can be disappointing. We truly appreciate you sharing your experience, and we will pass your comments along to our team as we continue working to improve the mystery box experience in the future. Thank you for bringing this to our attention.
I ordered a SUP pump but incorrectly put in the delivery address, which was totally my fault. The package was sent , then existed in some shipping purgatory where it couldn't be delivered since the address didn't exist. I reached out to Outdoor Master to see if they could correct the address and they responded that same day to say that they had sent out a new SUP pump to the correct address. I didn't even have to ask! It was very much appreciated.
Thank you for your amazing review! We're grateful for your support and look forward to serving you again!
Bought one of their Shark 3 SUP Pumps via local shop = Blew the board up in no time - very impressed - but charging after several hours still not charged. Contacted them and explained issue - seems they do not supply a C type USB cable or suitable charger - yet do not make this clear in their marketing- it should say clearly that it requires a charger and cable - afterall this is a top end not budget Pump
Thank you for your feedback and for choosing the Shark 3 SUP Pump. We're glad to hear that the pump performed well when inflating your board. We’re sorry for the confusion regarding the charger and USB-C cable. Your feedback is very helpful, and we will share it with our team to improve the product information and make this clearer in the future. If you have any questions about compatible chargers or need assistance, please feel free to contact us—we’re happy to help.
Easy to order, excellent customer service, great response time. I will order again!
63 reviews matching