OutdoorMaster (outdoormaster.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Why am I being charged 2- $53.00 Charges? On 6/19/ & 6/23?
We're sorry for the confusion. After checking our system, we found that two separate orders were placed, which is why you saw two charges of $53.00. If you have any questions, please contact our customer service team.
Customer service was very fast and prompt. After detailing my problem they quickly took care of the issue and made everything right. Great appreciated!
Thank you so much for your kind feedback—we really appreciate it! We’re glad we could resolve the issue quickly for you. Your satisfaction means a lot to us.
I purchased the OutdoorMaster Shark High Pressure SUP Pump through Amazon. The pump died after two uses. I contacted OutdoorMaster customer service to look into a refund or replacement and sent them the Amazon receipt. They requested that I send a video of the pump not working which I did. Then they asked me to test it different vehicle which I also did. Dead again. After multiple emails and borrowing a neighbors car, they said that Amazon was the responsible business. I spent a lot of time trying to meet OutdoorMaster’s requirement, only to find that it was a waste of my time. Why couldn’t they just tell me this in the beginning? Very unprofessional.
Thank you for sharing your feedback, and we are truly sorry for the frustration and inconvenience this has caused. We understand how much time you spent following the troubleshooting steps, and we sincerely apologize that this was not made clear earlier in the process. This is not the experience we want for our customers. We appreciate your patience and will make sure your comments are shared with our team for improvement.
I purchased the Shark 3 pump which I loved as pumped up 2x SUP’s very quickly but unfortunately it stopped working after 18 months. I contacted OutdoorMaster & after a couple of emails to them with details about the fault was surprised & delighted to be informed they would send me a replacement pump. No fuss no drama & one very happy customer
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear that you loved the Shark 3 pump and that our team was able to assist you quickly and smoothly with the replacement. Your satisfaction means a lot to us. We truly appreciate your support and trust in our products.
My SUP pump broke during the 1st use. It literally stopped working as I was pumping up my board and never turned on again. I contacted customer service who, instead sending me a replacement like I asked, started a never ending back and forth conversation with all types of requests. First, they asked for a video to show the defect, which I did, then they asked me to basically take a part the device to see if a fuse blew so they could relay the info to their engineers, and to me, that’s not my job! Just let me return the item and you can check that for yourselves. I then repeated that I just wanted a replacement and that I was willing to return the defective item, and then they sent me steps for a return, which I didn’t understand because I didn’t ask for that. Then after more unnecessary back and forth I decided I did want to return the item because I felt like the help I was asking for was going no where. Of course, they don’t send you a label right away, so the next day I followed up with CS about it and they told me to be patient while they review the return - but they should already know what’s happening! I’ve been chatting with them for weeks! I still haven’t received my label and it’s been over a week. Just a bummer of an experience. I have a feeling I will now have to take this up with my bank because it’s starting to feel more like a scam that a respectable company. Response: Outdoor Master should have sent me a replacement after my first email. I asked for a replacement multiple times for weeks, meanwhile getting responses about checking the fuse or how to return the item - no effort made to just send me a new item to replace the defective one. Horrible and disorganized customer service.
We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We've now sent your FedEx return label, so you should be able to return the pump using the instructions provided. Once we receive the returned item, we'll process your refund as quickly as possible. We'd also like to mention that in our email sent on Wednesday, we asked you to confirm your shipping address so we could arrange a replacement, but unfortunately we didn't receive a reply. Since we didn't hear back, we were unable to proceed with the replacement shipment. We understand how disappointing this experience has been, and we truly appreciate your patience. Thank you for giving us the opportunity to resolve this matter.
Outdoor Master is great. I was a proud owner of a Shark 2 but I am so glad that I upgraded to the Shark 3. It pumps up my iSup so quickly and now I am no longer tethered to my car. Customer service was quickly answered all my questions. The delivery was super quick.
We're thrilled to hear that you're enjoying your Shark 3 and that the upgrade from the Shark 2 has been worth it. It's great to know the faster inflation and cordless convenience are making your paddleboarding adventures even better.
I needed a new 12v auxiliary cable since mine broke. After several emails of confirmation that they had the correct part they sent me a new one free of charge and shipping! Great customer service! And I LOVE my Shark 3 SUP pump! Highly recommend!
Thank you so much for your kind words and recommendation! We're thrilled to hear that you're enjoying your Shark 3 SUP Pump and that our team was able to help with the replacement cable. Providing excellent customer service is always our goal, and feedback like yours means a lot to us.
Great company with great products! Their SUP pumps are the best around as well as their customer service. I had a small issue with one of my pumps and they quickly resolved it and took care of it. Can't recommend them enough 🙌🏼
Thank you so much for your kind words and support! We're thrilled to hear that you're happy with both our SUP pumps and customer service. It was our pleasure to help, and we're glad we could quickly resolve the issue for you. We truly appreciate your recommendation and look forward to serving you again in the future. Happy paddling! 🙌🏼
Purchased product (SUP Pump) shark3 only lasted 9 months less than a year (after waiting 2 months for delivery) and they made warranty and replacement a nightmare and have never received anything but autoresponse or a runaround when i call. Still trying to get them to replace/fix their product. Customer service is beyond lacking, if you call they tell you they can only accept emails, no way to look up your order,yet the other times I called he was able to look up my order to tell me it had been only a while and I'd have to wait for a response hmmmm. All warranty must be (per them)handled by email ,then after sending information they asked for received a email stating they are getting alot of e mails so would take a awhile. This is concerning considering he told me all warranty is done by email and you are receiving too many emails to stay prompt, think maybe there is some major quality issues. Stay away from this company it's not worth it. Seems to be an ongoing problem with this company and they aren't concerned with being reputable. 20% of their rratings are 1 star yet they still have managed somehow to have a 4.2 rating. They do not maintain a BBB rating for they didn't qualify because all of the unresolved issues many haveexperience. Don't bother posting the contact us and we'll help you after this post it's a blatant lie and everyone knows it means nothing!
We're sorry to hear about your experience. After receiving your inquiry, we responded and requested your order number so that we could verify your purchase and proceed with the warranty process. Unfortunately, we have not yet received a reply with the order information needed to locate your order. Please send us your order number or purchase details, and we'll be happy to review your case and provide warranty support as quickly as possible. We look forward to resolving this for you.
Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free of charge! They were helpful communicators and the product- Hawk II Polarized sunglasses- are stylish and well suited for distance running.
Thank you so much for your kind words! We're glad the Hawk II Polarized sunglasses are working well for your runs, and we’re happy we could make things right with your order.
Terrible Customer Service and Poor Product Care. Avoid!I will never buy from Outdoor Master again. They do not stand behind their gear at all. I bought two helmets for critical use. One was for my wife, who is a full-time ski instructor, and one was to replace a helmet from a bad fall. Outdoor Master shipped these helmets crammed into a tiny box with absolutely no padding. Both product boxes arrived smashed. They clearly do not care about protecting the gear they sell.Their customer service is just as bad. They completely ignored standard helmet safety rules like ASTM F2040 and Snell RS-98. These standards state that any compression or impact can ruin the internal safety of a helmet, even if you cannot see it. Because the helmets do not look broken on the outside, they refuse to take responsibility for the shipping damage. They even tried to buy me off with a tiny $31 partial refund instead of fixing their mistake.They expect the customer to pay to return items that they ruined with poor packaging. They do not back their gear, and their support is awful. Save your money and buy from a company that actually cares about quality and safety.
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We sincerely apologize for the inconvenience and frustration caused. Please contact our customer service team again, and we will do our best to help resolve this issue for you. We truly value your feedback and hope to have the opportunity to make this right.
The staff has been really helpful and anallmy questions!!
Thank you so much for your kind words and support! 😊 We’re really happy to hear that our team was able to help answer your questions. Have a wonderful day!
Great experience dealing with the customer service and high quality helmet. We have received one size smaller and customer service was very responsive arranging exchanges. Now the proper size have arrived and my son really liked his MTB mips helemt.
Thank you so much for your kind review! We’re very happy to hear that your son likes his MTB MIPS helmet and that the correct size arrived successfully. We truly appreciate your patience during the exchange process and your support means a lot to us. Wishing you and your son many safe and fun rides ahead! 🚴
Helmet not delivered after a month, customer service totally unresponsive. Do not use this company.
We sincerely apologize for the delay and poor communication experience. This is completely unacceptable. We'd like to resolve this for you immediately — could you please contact our customer service team [email protected] and they will help you.
Great helmet and I absolutely love it. Props to the outdoor master team as well they have great communication and customer service.
Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!
I ordered a snorkeling set with mask, fins, and snorkel. However, my order came with a shattered mask. Outdoor Master handled my situation professionally and quickly. I reached out to customer service about my shattered mask and received an immediate response, promising to replace my order with a new one. I was originally a bit skeptical about all of the positive reviews, but based on my interaction with customer service, I believe they’re well deserved. I’ll be sure to keep Outdoor Master for any of my future outdoor/adventure needs.
Thank you so much for your kind review! We’re truly sorry again that your mask arrived damaged, but we’re very glad to hear that our customer service team was able to help resolve the issue quickly. Your support and trust mean a lot to us. We look forward to serving you again for your future outdoor and adventure needs!
Wonderful experience with OutdoorMaster. I just bought a full face helmet & goggles. Got it in a few days and ABSOLUTELY LOVE IT! Customer service was excellent after my purchase and made like I was taken care of. Money well spent
Thank you so much for your wonderful feedback! We’re so happy to hear that you love your helmet and goggles. We really appreciate your support and hope to serve you again soon!
Worst experience as a consumer I've ever had. I bought an ORCA PRO Rechargeable Electric Sup Pump and it never arrived. UPS tracking says it was delivered but the photo of delivery was not my house. I purchased this on March 27th. It's April 20th and I still haven't gotten a refund. This is what their customer service team said: Thank you for your patience. We've carefully reviewed your case. According to our shipping records and tracking information, your package was shipped out properly and is marked as delivered. We also have proof of shipment available. We completely understand that you would prefer a full refund. However, since the package was indeed shipped and the tracking information confirms that it was delivered, we regret to inform you that it's very difficult for us to obtain a full refund from the carrier in this case. We sincerely apologize for the inconvenience this has caused. That said, we’re still here to help. To avoid a similar situation, we’d be happy to arrange a free reshipment to a different address (for example, a friend’s, family member’s, or work address) if that would be more secure. Once we receive the new address, we can send the replacement as soon as possible. Alternatively, if you'd prefer not to have the item reshipped, we can offer a 50% refund instead. And if the original package happens to show up later, you're more than welcome to keep it. Please let us know which option you’d prefer: Free reshipment to a different address (please provide it) 50% refund We truly appreciate your understanding and look forward to your reply. Best Regards, Effy
We sincerely apologize for the unpleasant experience and the inconvenience this has caused. After reviewing your case again, we have already issued a refund for your order. Please kindly check your original payment account. Depending on your bank or payment provider, it may take a few business days for the refund to appear. We truly appreciate your patience and apologize again that this order did not meet your expectations.
It was delivered to the Czech republic in 24 hours from the EU warehouse - there was no need to pay VAT or to clear customs. The pump is just perfect - tested it with the Gladiator Pro 12.6 Wide. The real pressure - 20 psi - max for this pump. The pump is loud (as expected), but the speed is really impressive. Battery shows 75% remaining afterwards. The customer service is exceptional. Strongly recommend the seller.
Thank you so much for your detailed feedback and kind words! We’re thrilled to hear the pump worked perfectly for your Gladiator Pro 12.6 Wide and that the delivery was smooth. We truly appreciate your support and recommendation.
Their products are stylish and high quality. Customer service also has been great when I needed an exchange for a bigger helmet size.
Thank you so much for your kind words and support! We’re delighted to hear that you like the style and quality of our products, and that our customer service was able to help with your helmet exchange. We truly appreciate your feedback and hope you continue to enjoy your new helmet!
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