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运动的

OutdoorMaster

63 条评价

4.363 条评价
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关于 OutdoorMaster

数据更新
网站
outdoormaster.com
分类
运动的
所在地
United States · San Dimas
状态
待认证
近 12 个月
63 条评价
差评回复率
100%(10/10 条)
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OutdoorMaster靠谱吗?

OutdoorMaster(outdoormaster.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 63 条用户评价,属于运动的分类,口碑良好。82% 的评价为 4 星及以上,14% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

R
Ricca Manalo · 写过 1 条评价 · 已认证 · 体验于 2026-04-15 ·

UPS 延迟订单时的快速修复

当 UPS 延迟我的订单时快速修复。一切都在一个工作日内得到解决,并对服务感到满意。谢谢艾菲!

OutdoorMaster 回复2026-04-17

Thank you so much for your kind words and for sharing your experience with us! We’re very happy to hear that the issue was resolved quickly and that you were satisfied with the service. Your support means a lot to us.

G
Gunter N · 写过 1 条评价 · 已认证 · 体验于 2026-03-27 ·

快速、专业的解决方案

在家测量了一下,说我应该买一个M头盔,但后来发现它太小了,就联系他们更换了,一切都得到了妥善而迅速的处理。拍了退货的照片,并立即得到了更换的确认,必须支付退货运费才能换货,这并不有趣,但值得,因为问题解决的速度很快。

OutdoorMaster 回复2026-04-02

Thank you so much for your kind feedback! We're really glad to hear that our team was able to resolve the issue quickly and that the replacement process went smoothly for you. Your understanding and patience mean a lot to us.

M
M T · 写过 1 条评价 · 已认证 · 体验于 2026-03-27 ·

优质的产品和超级响应的客户服务。

我在滑雪时使用了几款 Outdoor Master 产品,它们的做工质量和价值都非常出色。 订单出现问题,送货公司在运输途中损坏,Outdoor Master 的客户服务反应非常迅速,迅速解决了问题。

OutdoorMaster 回复2026-03-30

We’re really happy to hear that you’ve been enjoying our skiing products and that you’re satisfied with their quality and value. We’re also glad our customer service team could quickly help resolve the issue with your delivery.

N
Nanc · 写过 1 条评价 · 已认证 · 体验于 2026-03-23 ·

感谢快速支持

我没想到几周前下的订单会在几个小时内收到回复。非常感谢OutdoorMaster团队和服务代理Effy的支持!

OutdoorMaster 回复2026-03-26

Thank you so much for your kind message! We truly appreciate your support and your recognition of our team. It was my pleasure to assist you. If you ever need any help in the future, please feel free to reach out. We’re always here to help.

P
Pure IT · 写过 12 条评价 · 已认证 · 体验于 2026-03-24 ·

出色的客户支持

出色的客户支持。不要犹豫从这家公司购买。

OutdoorMaster 回复2026-03-26

Thank you so much for your kind words! We truly appreciate your support and are very happy to hear that you had a great experience with our customer service. If you ever need any assistance in the future, please feel free to reach out. 😊

L
Laurie Norman · 写过 1 条评价 · 已认证 · 体验于 2026-03-16 ·

一个制作精良的产品。

OutdoorMaster 回复2026-03-26

Thank you so much for your kind review! We’re really glad to hear that you’re happy with the quality of the product. Your support means a lot to us, and we truly appreciate you taking the time to share your feedback.

M
Maynard P · 写过 1 条评价 · 已认证 · 体验于 2026-03-09 ·

感谢 Effy 和 Iris 客户支持

OutdoorMaster 的整个支持团队出色地满足了我们为儿子更换滑雪头盔的期望,首先了解了退款请求,然后提供了机会,让我儿子能够享受更合适的替换头盔,而且没有太大的成本差异。这次体验涉及到一个由个人组成的支持团队,他们通过出色的沟通为客户团结起来,这在当今繁忙的社会中非常受欢迎。谢谢你!

OutdoorMaster 回复2026-03-23

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We're really glad we could help find a helmet that works better for your son. If you ever need anything in the future, please don’t hesitate to reach out. 😊

g
gstonne · 写过 2 条评价 · 体验于 2026-03-10 ·

优秀的产品和客户服务

优秀的产品和客户服务! 对我的 Shark III 充气泵非常满意。 优质产品!

OutdoorMaster 回复2026-03-11

Thank you so much for your kind words! We're thrilled to hear that you're happy with your Shark III inflatable pump and that it’s been working well for you. Providing premium products and great customer service is always our goal, so your feedback truly means a lot to us. If you ever need any assistance in the future, please feel free to reach out. Thanks again for your support! 😊

T
Trisha McVicker · 写过 1 条评价 · 体验于 2026-03-10 ·

优秀的客户服务

优秀的客户服务! Outdoor Master的客户服务团队反应非常灵敏,乐于助人!

OutdoorMaster 回复2026-03-11

Thank you so much for your kind words! We’re truly glad to hear that you had a great experience with our customer service team. Your support means a lot to us, and we’re always here if you need any assistance in the future. 😊 Thanks again for choosing OutdoorMaster!

D
David Pacheco · 写过 3 条评价 · 体验于 2026-03-11 ·

户外大师客户忽视员工团队。

OutdoorMaster 缺乏经验的员工导致消费者对其糟糕的客户服务感到沮丧,从而导致该公司的品牌声誉下降。 作为一名消费者,我最糟糕的经历是在 OutdoorMaster 公司及其员工的客户服务团队中出现的。 我从他们那里订购了一个大的蓝色头盔,他们运送了一个不同颜色的小型儿童头盔。联系了他们的客户服务团队并要求提供运输标签以退回物品,相反,他们表示要自掏腰包支付退货运费以便稍后报销。从那时起,我退回了收到的错误头盔,并且我的订单仍处于待处理状态。 由于对我订购的滑雪头盔的延迟感到沮丧,我联系了他们的客户忽视团队要求退款,他们的反应如下: 引述他们的回复称,“我们完全理解您希望全额退款。但是,由于包裹确实已发货,并且跟踪信息确认已送达,我们很遗憾地通知您,在这种情况下,我们很难从承运商处获得全额退款。对于由此造成的不便,我们深表歉意。” 也就是说,我们仍然会提供帮助。为了避免类似的情况,如果更安全的话,我们很乐意安排免费重新运送到其他地址(例如朋友、家人或工作地址)。一旦我们收到新地址,我们可以尽快寄出替代品。 或者,如果您不希望重新发货,我们可以提供 50% 的退款。如果原始包裹稍后出现,我们非常欢迎您保留它。 请告诉我们您更喜欢哪个选项: 免费重运至其他地址(请提供) 50% 退款 我们衷心感谢您的理解并期待您的回复。 最好的问候, 艾菲 户外大师团队🏄‍♂️”

OutdoorMaster 回复2026-03-16

We are truly sorry for the frustration and inconvenience this experience has caused you. This is certainly not the level of service we want our customers to receive, and we sincerely apologize for the mistake and the delays during the process. To resolve this situation, we have issued a full refund for your order, and we will also reimburse the return shipping cost you paid as soon as possible. Thank you for your patience while we worked to correct this. We truly regret the inconvenience and appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please feel free to let us know.

C
Chad L. · 写过 1 条评价 · 已认证 · 体验于 2026-03-07 ·

免费更换我的包!

我的滑雪靴包的手柄断了,我联系了 Outdoormaster 客户服务部。他们表示他们会调查我的请求,第二天我就得到了回复。我怀疑他们会提供帮助,因为产品已过保修期,但令我惊讶的是,他们给我寄了一个全新的包!我很惊喜他们决定更换它,我将继续推荐他们的产品只是为了服务。

OutdoorMaster 回复2026-03-10

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

M
Mike · 写过 1 条评价 · 已认证 · 体验于 2026-03-06 ·

非常有帮助并且反应灵敏

非常有帮助和反应灵敏的客户服务!

OutdoorMaster 回复2026-03-09

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Z
Zachary Walker · 写过 1 条评价 · 体验于 2026-03-04 ·

真正关心他们的客户

真正关心他们的客户,当我联系支持团队了解包装损坏的头盔时,表现出了真正的担忧。头盔很棒!

OutdoorMaster 回复2026-03-06

Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate you reaching out to our support team and are glad we could assist you. It means a lot to us to know that you felt supported and taken care of. We’re also very happy to hear that you’re enjoying the helmet! If you ever need any assistance in the future, please don’t hesitate to reach out. Thank you again for your support!

J
Justin · 写过 1 条评价 · 已认证 · 体验于 2026-03-04 ·

快速的运输和优质的客户服务

发货快!事实上,我在去山的路上把眼镜掉了,划伤了镜片,就在我们说话的时候,他们正在给他们寄一副替换品。客户服务非常出色。

OutdoorMaster 回复2026-03-05

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

S
SCOTT M · 写过 14 条评价 · 体验于 2026-02-28 ·

带有额外镜片的 PRO 护目镜来得很快

好吧,我订购了带有额外镜片的 PRO 护目镜,所有东西都一起到达,并且在 5 天内 - 其他评论让我担心!一切都状况良好,而且启动价格也很优惠。也许糟​​糕的时机体验是在假期前后......就去吧。

OutdoorMaster 回复2026-03-05

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

K
Kaimo · 写过 1 条评价 · 体验于 2026-02-20 ·

神秘盒子是一个过剩骗局 +1

我完全同意下面所说的。由于某种奇怪的原因,我收到了两个单独的神秘盒子,里面装有四双滑雪袜和一双儿童手套。这只是表明他们的“神秘盒子”很可能只是卸下随机手套和袜子的一种方式。 这里没有随机性,都是纯粹剩余的不受欢迎或不经常购买的物品,我除了手套和袜子什么也没有。订购多个盒子时显示重复,但在一个盒子中我得到了三双相同的手套和两双相同的袜子。即使您想订购一个神秘盒子作为一个笑话或只是作为一个“为什么不?”,不要,我会向您保证,除非您是个孩子,否则您在神秘盒子中收到的任何东西都是不值得的。系统内部绝对不存在随机性。唯一不同的是我从未听说过的手机的手机壳。只需直接购买您想要的东西即可,不要在任何尺寸的神秘盒子上浪费额外的钱。

OutdoorMaster 回复2026-03-06

Thank you for your feedback. We’re sorry to hear that the mystery boxes did not meet your expectations. Our intention is to provide a fun and varied selection of items, but we understand that receiving similar products can be disappointing. We truly appreciate you sharing your experience, and we will pass your comments along to our team as we continue working to improve the mystery box experience in the future. Thank you for bringing this to our attention.

M
Maia · 写过 2 条评价 · 已认证 · 体验于 2026-02-11 ·

很棒的客户服务

我订购了 SUP 泵,但错误地输入了送货地址,这完全是我的错。包裹已发送,然后存在于某个运输炼狱中,由于地址不存在而无法投递。我联系 Outdoor Master,看看他们是否可以更正地址,他们当天回复说他们已将一个新的 SUP 泵发送到正确的地址。我什至不用问!非常感谢。

OutdoorMaster 回复2026-03-05

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

S
Sue Stevenson · 写过 11 条评价 · 体验于 2026-01-26 ·

SUP 泵无充电器

通过当地商店购买了一台 Shark 3 SUP 泵 = 很快就把板子炸毁了 - 非常印象深刻 - 但充电几个小时后仍然没有充电。 联系了他们并解释了问题 - 似乎他们不提供 C 型 USB 电缆或合适的充电器 - 但在他们的营销中没有明确说明这一点 - 应该清楚地说它需要充电器和电缆 - 毕竟这是高端而不是预算泵

OutdoorMaster 回复2026-03-06

Thank you for your feedback and for choosing the Shark 3 SUP Pump. We're glad to hear that the pump performed well when inflating your board. We’re sorry for the confusion regarding the charger and USB-C cable. Your feedback is very helpful, and we will share it with our team to improve the product information and make this clearer in the future. If you have any questions about compatible chargers or need assistance, please feel free to contact us—we’re happy to help.

c
customer · 写过 2 条评价 · 已认证 · 体验于 2025-02-05 ·

好的产品和价格点

H
Hallie Schumaker · 写过 3 条评价 · 已认证 · 体验于 2026-02-05 ·

优秀的客户服务

易于订购,优质的客户服务,出色的响应时间。 我会再次订购!