The clothing I ordered came promptly. The material and buttons were very cheap looking and the coat did not fit— it was way too small. To return the item they were requiring that I prepay all duties and ship it back to China. And at some point they would give me a refund. Too much trouble and doubtful about whether or not I would ever receive a refund.
Oyrosy 回复2025-12-09
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We have located your order and prioritized the refund for you. The refund is currently being processed and will be returned to your original payment method as soon as possible. If you do not receive the refund within 1-3 business days, or if you have any other requests, please contact us via [[email protected]] and provide your order number. We will follow up throughout the process to ensure the issue is resolved. Thank you for your understanding!
Great style, true size, good value, though long delivery time.
I'm delighted to have discovered Oyrosy. As an XS size, I find the fit true to size, which I greatly appreciate. I particularly admire the fashion-forward style, the fabric, and the excellent value it offers. Unfortunately, the delivery times have been longer than expected; I received my order four to five weeks after placing it, by which point I had nearly forgotten what I had ordered. All in all, I only wish the delivery were a bit faster.
Oyrosy 回复2025-12-08
ear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I ordered and paid for a zip front denim dress and about a week later was informed by oyrosy that the dress was no longer available (although they kept advertising it to me in my email)When I asked for a refund they emailed me and told me they don’t give refunds but, that I can make another purchase. I emailed them back and told them why would I PURCHASE again! If anything I’ll do an even exchange. I chose a dress for the same exact amount of money. When I finally received the dress, it was nothing like what I saw and chose from their website. I just kept the dress in disgust because It is cheaper to keep the dress than to send it back to china to their scam of a company! Never again! America all the way!!!!!
Oyrosy 回复2025-12-08
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
I ordered on 12/6 and canceled on 12/7 because it wasn’t available in time for my use. As soon as I cancelled they said it shipped. Lie! It all of a sudden is “in process” and can’t be cancelled. Scam company.
Oyrosy 回复2025-12-08
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
You know it takes a lot for me to write a bad review, but this company pushed me to my limit. I had to involve my bank just to get my money back. I ordered four items from Oyrosy — one of them was the blue jumpsuit. That was the only thing that showed up, and it was a disaster. The fit was completely off, the denim was stiff and thick, nothing like the flowy look they advertised.
When I tried to return it, they refused. Instead of processing a simple return, they kept pushing me to pick another item from their site. And to make things worse, I’m still waiting on two other items they claimed were “out of stock” after they took my money. No refund. No transparency. Nothing.
How do you charge people for items you don’t even have and then refuse to give the money back? That feels like daylight robbery. Their customer service is useless — you can’t reach a real person, and they avoid every attempt at resolving the issue. They advertise items that aren’t in stock and don’t tell you until after they’ve already charged you.
This company operates like a total scam. RUN.
Oyrosy 回复2025-12-08
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Not happy you have to return to china!!! Don’t use this company!!
Oyrosy 回复2025-12-06
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
If I could give less than a one star review, I would. Horrible company! Be aware that it’s shipping from China and when you get it, if you don’t like it, returning it, it’s gonna cost you over $100. The Images of the product are very inaccurate. The models must be pinning the outfits on them for it to fit the way they do. Very poor packaging, poor product, terrible customer service, if you don’t know the product, don’t buy at the risk of possibly having to return it.
Oyrosy 回复2025-12-06
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
If I could give zero stars I would they stole $780 from me- the merchandise is not as advertised and they collected all the money and then after I didn’t receive the package of several of the garments ordered and ive emailed them five times… they told me that they don’t have those items anymore and that they would credit me and that I should pick something else in my size. I’ve requested a refund three times already. I don’t want any products from their company. They are stealing money for myself and I’m sure many others. The two items I received were grossly overpriced and not the same product in the pictures made like total crap not to mention it didn’t fit and when I emailed to ask about where the rest of the items were and they told me that they didn’t have them and then I needed to pick something else. I also told them that I wanted to return the two that I received that didn’t fit. I’ve asked them four times already and they won’t supply a return label. They won’t even address what I’m saying to them they purposely don’t acknowledge what you’re saying. I am furious with this company. They are criminal.
Oyrosy 回复2025-12-04
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [
[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
The Trendy Restro Tassle Flared Jeans I bought were not as pictured at all. Sewn completely differently so tassels weren't as full, in a different fabric, sewn on top instead of within the seam and just a different, lower quality vibe. They are not the same jeans pictured. Do not trust the pictures. I have also had a big problem with returns. I had to pay to mail them back, even though the item was different to the picture and I still do not have a refund, so now I am out of pocket for the cost of the jeans, plus the cost to mail back. I sent the item back Sept 26th and still no refund. They even told me they had issued a refund, which they said they did 3 weeks ago, but nothing in my account.
Oyrosy 回复2025-12-04
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
So disappointed, I cannot believe that you guys put me through everything you put me through. I don’t know how many emails I sent out since the month of August. I received my articles and they did not look at all as they did on your website the quality, the size they’re bigger than I thought And after like 30 emails or more you’d always tell me that send the pictures and I did in the email of what I wanted or the sizes and I send the sizes and then you would write me back saying we have no more of that in stock and then you’d write me back saying send the size and you write me back send the numbers and I’d send the pictures and the numbers and I’ve been waiting since Months and months and months to finally receive a vest base with white like a short vest and nothing else where you guys were supposed to send me four sets of clothes , but never did. I have a radio show on a TV show and I’m a social media influencer and I’m wondering if I’m gonna go online about this cause I’m very unsatisfied.
Oyrosy 回复2025-12-04
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[
[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
The company does not give return labels. If you are ordering from the US, you will have to pay for shipping to China.
Oyrosy 回复2025-12-04
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
The communication was great.
My mom wears a size 14 and the extra large was still too small but we're going to make it work!
Oyrosy 回复2025-12-04
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I have been trying to get a hold of customer service to return my coat that I ordered that I received last week. It is too large and it is not like the description online. I also ordered a sweater and a blouse received the blouse. I do not like it and I have not gotten the sweater. Trying to get a hold of customer service is a nightmare.
Oyrosy 回复2025-12-04
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address[[email protected]], and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
I should have researched this company before making my purchase. I ordered a dress on November 19th and they JUST shipped it out yesterday. I didn't realize they are based out of China otherwise I would have not made the purchase. I paid $170 for my dress and I'm praying it doesn't look like a Temu dress when I receive it.
Oyrosy 回复2025-12-04
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
I PLaced an order with Oyrosy on Nov 7th. I received a confirmation of the order. They were thanking me for my order. Have not received any update since I placed the order. I reached out to them via email they tell me that this item is no longer available. Then a link saying I chose something from this link. They can not refund my money. Why would place another order with them. I never received the first order. Alert this Oyrosy is a SCAM !!!. Do not order anything from this site.
Oyrosy 回复2025-12-02
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
They do not give you a label to return for a refund. They offer you a discount to keep it or you need to pay shipping to china for a refund.
Oyrosy 回复2025-12-02
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I needed a western dress for a wedding and received other quicker than most online orders. When I realized I needed one size bigger, I contacted Customer Service to make an exchange and the team sent me another size which was perfect. They made the process convenient and I will definitely order from them again!
Oyrosy 回复2025-12-02
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Do not order from them. I have no idea what the quality of the products are because I never got my order. Their shipping claims are BS and contacting them is useless. You get the same answer. “We’re working on it” “We’ll give you 30% off your next order”. Why would I order from a company does not fulfill orders. I am still waiting for an order from november 1.
Oyrosy 回复2025-12-02
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Never resolved the issue with my orders. Instead 9f refunding my money when the item was no longer available. They kept pushing me to by something else. American law requires you give the money back if the item is out of stock. Very poor and deceptive service.
Oyrosy 回复2025-11-29
We sincerely apologize for the unpleasant shopping experience. Please send the specific issue to our email address,[[email protected]] and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.