Oyrosy

Awful company

Awful company, I am currently trying to return something to obtain a refund. Now I am being ignored. Does anyone have any suggestions because I am about to file a police report.

YES This company is a scam

I ordered two garments for an event I was attending the 1st part of Dec. Based on their production and shipping time I ordered these with plenty of grace time. One of the garments suddenly disappeared from my order. The other garment was showing it was delayed in customs. Time was getting short, so I got on the chat line to inquire about my order. The one garment that disappeared from my order is no longer available and the other is now not held up in customs rather has not even made it to the production floor. I have requested an immediate refund. We will see how long that will take. Fair warning folks, read the reviews. Shame on me for being trusting this time around.

Sandy B美国 · 写过 1 条评价 · 体验于 2025-10-13 · 发表于 2025-11-18

I placed an order on October 14th

I placed an order on October 14th. After placing the order I noticed the dress would not arrive in time for the wedding I wanted it for. I emailed and asked if I could pay for express shipping to have it expedited. Obviously the customer service rep did not understand English well and tried to tell me it would arrive in time, even though the date given was well past the date I needed it. I emailed again asking them to cancel the order. After receiving another email from them that didn't make sense I asked for an email confirming the cancellation. I never received that and they charged my credit card the date the order was placed. It is now Nov 17th - no credit, no merchandise. I've disputed the charge through my credit card company and they refunded me. UPDATED 11/20/25 I received this order yesterday. I refused it so it will be returned to them. It's good to know that they did ship the product, but I needed it for a wedding on Nov. 1st. I emailed them repeatedly to cancel the order as I knew it would not arrive in time. I can't say anything as to the product itself as I did not open the package but refused it at the post office.

Good customer service.

I needed to return a garment and requested return & refund instructions. Response time was pretty quick knot mediate) but ultimately moved quickly into an almost chat style. Options were provided and I am happy with the silution.

After receiving the product and not…

After receiving the product and not being happy with the color or the quality I notified OYROSY and asked for a return label. They never sent it and asked if they could give me back 40% of what I paid but I did not agree and was told to mail back the product on my own and it will need to be is good condition for restocking...NO PROBLEM! There is no return address on the packaging or anywhere else and all contact with OYROSY has stopped.

I ordered an item from this site and…

I ordered an item from this site and was extremely disappointed with the quality when it arrived. What I didn’t realize until later is that all returns must be shipped back to China at the buyer’s expense. USPS quoted me $80 just to send it back. When I contacted customer service, they offered a 20% discount if I kept the item—which would bring the price down to about $80. At that point, it made more sense to keep it rather than spend the same amount just to return it. This return policy is listed on their site, but it’s easy to overlook. So here’s my warning: If you see “buyer pays return shipping” and the return address is in China—run! Think twice before ordering, because the quality may not match the pictures and returning it will cost you. I hope this helps someone avoid the frustration I went through.

Laura Alba加拿大 · 写过 1 条评价 · 体验于 2025-11-14 · 发表于 2025-11-14

My WORST online experience ever.

My WORST online experience ever. They sold me an item that was out of stock from the very beginning. When I noticed there was no progress on the tracking information, I contacted them and only then was I told the product wasn’t available. I requested an immediate refund multiple times and was completely ignored. Instead, they kept insisting on replacements or discounts—even after I explained the item was meant for my civil wedding ceremony. After several unanswered refund requests, I had no choice but to dispute the charge with my bank, which confirmed that all evidence supported my case. This store is completely unreliable. I strongly advise avoiding it.

Lorrie Landis美国 · 写过 1 条评价 · 体验于 2025-11-11 · 发表于 2025-11-14

DO NOT EVEN THINK OF BUYING - BAD COMPANY

A ZERO - Horrible -NO Consumer Protection Company. NO return form? Just spend days texting back & forth (up to 48 hr for response) AND QUALITY is horrible, fabrics especially - photos make everything look great, sizing is completely weird, made for 6’ Amazon, with tiny waist. BUT worst is there is no return policy, no return form, you go back & for with them disputing your every claim - “they want your exact measurements”, then weird offers, 20% credit if you don’t return it… In the end, you pay full cost to return it to some weird place in China, RIGHT? This company should be banned from the US for the protection of all consumers.

Greg Mitchell美国 · 写过 1 条评价 · 体验于 2025-09-30 · 发表于 2025-11-14

Buyer beware- I bought a cool looking…

Buyer beware- I bought a cool looking dress for wife as an Anniversary gift. It said it took 9-15 days arrival… Around that time, I started checking with customer service. Never could make contact and even tried the Chinese phone number ( only one given) and unsure if it was working. On day 24, I found an obscure customer service chat box… and was told my order was out of stock and I would have to choose something else and it would be shipped in another 21 days. I did get my money back after I insisted multiple times. I will never order from them again and will check reviews and customer service availability, first, from any company going forward! Again, Buyer be ware!

Everything

I ordered 2 items for a summer festival…

I ordered 2 items for a summer festival on 4th May, I had an email on the 10th November to say one was out of stock and for me to choose and alternative. I reminded the company that it was meant to be delivered in May and that I wanted my money back. Orosy are now asking for my paypal details to issue some sort of compensation but I'm nervous to offer after reading all these terrible reviews.

So I wrote a review that was so glowing…

So I wrote a review that was so glowing but that was a big mistake this company has screwed up so many orders and customer service is a joke complained so much about the way things were done that I did get refunded but complained a lot to get it and I had four items that I needed refunded

Don’t be fooled by pictures

Update Nov. 27: After 14 emails back and forth, the return has finally been received. I received an order of what appeared to be a classy skirt with fitted top. The order I received is not what was pictured or described. To start, the jacket style top, only unbuttoned with the top 3 buttons making it nearly impossible to put on due to the fitted style. Second, the picture shows a seamless front top and what I received has two long seams down the front. The fringe along the top and skirt is matted. This outfit is not possible to wear. When contacting the company, they agreed to a refund, (I have the email) but never followed through. This is most likely a made up company operating out of someone’s home that buys cheap items from china and resales at High prices. Stay away! I’d welcome a convo with a representative to get my money back. I’ll gladly return this unused item as I will never wear it. The fact that they agreed to a refund but never followed through is fraudulent. Update: November 13. The response from the company is vague, stating they responded but I do not have any communication from them.

Elizabeth D美国 · 写过 1 条评价 · 体验于 2025-11-12 · 发表于 2025-11-12

This company is horrible

This company is horrible. I order two dresses for an event, it took one month to be received. I sent multiple emails if it was not going to be received cancel it. When arrived, the items were cheap and already too late for my event. Multiple more emails to get a return address, $160 to return back to China for 2 dresses that cost me $200. NEVER BUY FROM THEM

Jennifer Hackler美国 · 写过 1 条评价 · 体验于 2025-07-09 · 发表于 2025-11-12

Fake store that steals your money

If I could give negative I would. They pocketed my $400, I received nothing. All they said is they were “out of the items” and I cannot get my money back. When I emailed them to let them know I’ve filed complaints with the authorities they sarcastically teased that they’d return my money if I stop.

Scam- DO NOT BUY

DO NOT BUY FROM THIS COMPANY. The products are a scam- they do not match the online pictures and are poor quality and fit (frumpy in hips and too short or too revealing). BEWARE this is a Chinese company that makes bad western clothing. They are adding all the shipping and customs costs into the price so there is a false sense of quality. You WILL be disappointed and you will not be able to return as stated on their website says.

Redeemed

I was unhappy with my first purchase. The items weren’t the right size for me. Returning the items wasn’t really feasible but Oyrosy replaced the items for me.

Product is made nicely & true to size!

Product is made nicely & true to size! However, the product takes a long time to reach you. A note to let the customer know would help!

Raq Jua美国 · 写过 1 条评价 · 体验于 2025-10-22 · 发表于 2025-11-10

Buyer beware

Buyer beware, returning back items back to China was more expensive than the goods. There is a great delay in communication. Fabric for dresses looked cheaper in person than on the online AI models. You're better off purchasing from a known company where customer service is better and you can easily make returns.

Jayne MW美国 · 写过 2 条评价 · 体验于 2025-11-08 · 发表于 2025-11-10

Bad return policy

Bad return policy. They asked that I pick something else. When I insisted upon the return, they make the customer send the return back to China, paying all shipping and customs fees.