Paperpal

We appreciate you taking the time to share your feedback. We are sorry to hear that the tone and language were not suitable for your manuscript and field. Could you please elaborate on your experience and send us an email at [email protected]? Alternatively, if you can spare about 20-30 minutes, our user research team would love to meet you and understand your feedback in more depth. Please book a suitable slot from this link: https://calendly.com/cactusresearch/paperpal-troubleshooting

Thanks for sharing your experience. We’re glad you’re finding Paperpal helpful. The Paperpal website URL is www.paperpal.com. If you’re already signed in, clicking the website link will take you directly to your account at https://edit.paperpal.com/ We hope this helps. But if you still face any issues, please write to our support team with details and a screenshot at [email protected] for a prompt response.

Thank you for sharing your experience, and our apologies for the delayed reply. After receiving your feedback, we reviewed the logs to better understand the issues and are pleased to report that they have now been resolved. If you still face the same issues, please let us know. You can also write to us at [email protected]. Details and screenshots would be very helpful.

Thank you for your honest feedback. We’re sorry the experience has been inconsistent. The delays and missing results from the AI detector aren’t expected, and we sincerely regret the inconvenience caused to you. We'd love the chance to look deeper into the issues you're facing. If you're open to a meeting, please book a quick call with our Product team here: https://calendly.com/cactusresearch/paperpal-troubleshooting You can also write to us with more details at [email protected]. We’ll make sure your concerns are heard and addressed.

Thanks for your feedback. We understand your concern. AI humanizers can be helpful, especially when working with AI detection tools. However, they can also introduce subtle shifts in meaning or awkward phrasing that need further revision. Our focus has been on helping you refine your own writing while preserving accuracy, clarity, and your authentic voice. That's why we recommend that AI suggestions be viewed as a starting point, best used after careful review and revision to reflect your own expertise and voice. That said, your input is valuable. If you’re open to sharing more about what you expected from the humanizer, please write to us at [email protected], or book a call with our team at https://calendly.com/cactusresearch/paperpal-troubleshooting We’d love to learn and improve.

Thank you for your sharing your experience. We’re glad Paperpal is helping you identify what your manuscript needs to improve it. If there's anything we can do better to get a 5-star rating from you, please let us know at [email protected].

Thanks for sharing your thoughts. Before we address your concern, it may help to understand how AI detectors work. Since detectors can’t truly determine the origin of an idea, they rely on identifying AI-like writing patterns. These patterns are common in structured, formal writing—which academic writing often is—so even fully human-written text can sometimes be flagged. At Paperpal, our goal is to help you refine your writing while preserving accuracy, clarity, and your authentic voice. Tools like Trim and Paraphrase can sometimes make text more uniform, which may increase AI-like signals. That’s why we recommend using these suggestions as a starting point, and reviewing and revising them to reflect your own voice and expertise. It’s also worth noting that grammar-focused edits are less likely to trigger AI detection, and the use of grammar tools is also widely accepted across institutions and journals. Feel free to use Paperpal’s Edit tool to fix grammar and improve clarity and readability. For more guidance on using AI tools responsibly, please refer to this blog post: https://pp-blog.paperpal.com/news-updates/industry-insights/the-dos-donts-of-using-generative-ai-tools-ethically-in-academia We understand there's a lot of confusion around the ethical use of generative AI, what triggers AI detection, and how to stay safe. This is why we regularly conduct educational webinars with experts under our AI Exchange series. Do look out for our email invites. You can also catch up with past webinars on our YouTube channel; here's the direct link: https://www.youtube.com/playlist?list=PL19ISYlUK9SZj9ieeQi-GNMrEfdr2AlhD We hope our response helps. But if you have any further questions on this topic, feel free to send them to us at [email protected]. We'll be happy to address all your doubts.

Thanks for sharing your feedback; we’re sorry to hear that your experience didn’t meet expectations. Paperpal’s basic plan offers free credits to support occasional needs, like when you’re feeling stuck and need help moving forward. For frequent users, these free credits are also a way to explore the tools and assess their value before deciding to upgrade. Many of Paperpal’s free uses refresh daily, so you can return to use them again. If you plan to use Paperpal more often, you may find more value in Paperpal Prime, which offers unlimited uses and premium features. We also have a sale on right now—please visit www.paperpal.com for details.

We're sorry to hear about your experience. Academic writing often follows structured, conventional patterns, which can trigger AI detectors even when the content is entirely human-written. That’s why we recommend using Paperpal’s suggestions as a starting point and reviewing and refining them before use. We’d love to understand your feedback in depth and use it to improve. To schedule a meeting with our Product team at your convenience, please use this link: https://calendly.com/cactusresearch/paperpal-troubleshooting We look forward to meeting you and resolving your concerns.

Thanks for your thoughtful feedback. We’re really glad you find Paperpal useful overall. We looked into the issue with exporting to Word with tracked changes, and it seems your document exceeded what the feature can process in one go. You should have seen an error message indicating the file was too large, along with a suggestion to split it before downloading—we’re prioritizing making this clearer. We also appreciate your suggestion on customizing edit style based on acceptance and rejection patterns; we’ll definitely consider it. For now, splitting your Web document into smaller sections should help you download it with tracked changes. If you face any further issues, feel free to reach out to our support team at [email protected] for a prompt response.

We're happy to hear that the Microsoft Word integration simplifies your daily tasks. If there's anything we can do better to get a 5-star rating from you, please let us know. You can write to us at [email protected].

Thanks for sharing your review here. We're happy to hear that you find Paperpal helpful. We've also noted your feedback about freezing when working with Track Changes in MS Word. Our team will look into this. If you have any further feedback or suggestions, please share them with us at [email protected].

We’re sorry to hear this. Our team has connected with you and confirmed your satisfaction with the resolution. If you have any further concerns, please do reach out again.

Thanks for sharing about your experience. Firstly, please be assured that your data is completely secure at Paperpal. You can read more how we keep data safe and meet the most stringent global safety standards here: https://paperpal.com/data-security Secondly, your concern regarding file deletion: Any document on Paperpal’s web editor can be deleted. To do so, go back to your document card on the home page (edit.paperpal.com) and click on the 3 horizontal dots for the delete button. This FAQ explains how we store user data and the deletion options available to users: https://support.paperpal.com/support/solutions/articles/3000126437-how-long-is-data-stored-by-paperpal-can-i-delete-my-data- We regret to hear of your disappointment with the suggestions provided by Paperpal. Please give us the chance to look into it by sharing more details with us at [email protected]. Let us know the file that you were working with, the features you used, and what you found disappointing—and we will look into it promptly. Alternatively, you can book a virtual call with our team at https://calendly.com/cactusresearch/paperpal-troubleshooting.

Thanks for the feedback. We're glad you're finding Paperpal easy to use. If there's anything we could do better and get 5 starts from you, please let us know at [email protected]. Have a good weekend!

Thanks for reaching out, and sincere apologies for the trouble. Our team has already connected with you and addressed your concerns. If there's anything further we can do to assist you, please get in touch at [email protected].

Thanks so much for sharing your feedback. We're pleased to hear from you that paperpal meets your expectations and delivers against the unique requirements of scientific and technical manuscripts. If there is anything we could do better, please don't hesitate to let us know. You can also write to us at [email protected].

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt underwhelming. To clarify a few points: Prime users can upload up to 250 PDFs per month. While you can chat across 10 files within a single conversation, this limit is designed to ensure more focused and accurate responses—AI systems can become overly selective or less precise when too many documents are analyzed at once. Users can always start a new chat to work with a different set of files. As for add-ons, certain advanced tools like plagiarism check involve higher processing costs on our end, which is why they’re structured separately. This allows us to keep the base subscription price accessible while giving users flexibility to opt in only to what they need. Different tools work well for different purposes. While general AI assistants can support broad idea exploration, Paperpal is designed specifically for academic workflows—helping with structured research writing, manuscript checks, citations, and submission readiness. That said, we truly value this feedback. If you’d be open to sharing more about what you were hoping to achieve, we’d love to understand how we can improve. You’re welcome to reach us anytime at [email protected].

Thanks for posting your review. We're glad to hear that you're finding Paperpal helpful. If there's anything we could do better and get a 5-star rating from you, please let us know. You can also email us at [email protected].

Firstly, we’re sorry for the delay in replying. Thanks for sharing about your experience. We understand how confusing it might be to see your own writing flagged as AI-generated. Please allow us to clarify how this happens. Since AI tools cannot really determine the origin of an idea—whether human or AI, they use other signals to classify text as human-written or AI-written. Text that is smooth, coherent, and well-written is more likely to give off AI-like signals. Since academic writing naturally follows strong structural and stylistic conventions, it tends to score higher on AI detection, and this pattern is seen across tools. We launched our AI detector after rigorous testing across a wide range of scenarios and are confident about its reliability. We understand the limitations of AI detection and, to deliver the best results, our approach combines multiple models and proprietary algorithms, putting us ahead of a lot of what's out there. Nonetheless, we recognize that there always remains scope for improvement, and we’re constantly working to improve accuracy. Feedback like yours is very helpful. We’d be grateful if you could send us your draft at [email protected] so we can look into this deeper and give you a more definite answer. We look forward to your email.