Patriot Software

Hi Rachel, We're sorry for the inconvenience. Although you as a user cannot inactivate yourself, we can help. Expect a friendly outreach from us to get the details, and we'll get you squared away.

Thank you Nancy! We appreciate you sharing your experience!

We’re sorry to hear about your frustration with the setup process. Because payroll involves sensitive financial information, certain documents must be verified before an account can be fully activated. We understand how delays can be frustrating, and our team is happy to continue working with you to review the required information and help move the setup forward.

Thank you for sharing your feedback. We’re sorry the onboarding process did not go as smoothly as it should have, especially during such an important transition for your business. We’re glad Carla and Brittney were able to help work through the payroll integration concerns, and we’ll make sure your feedback is shared with the team. We understand that moving from another system can bring up both payroll and accounting questions, and while we can’t provide accounting advice, we do want to make the software setup and next steps as clear as possible. We appreciate the opportunity to keep working with you and improve your experience.

Thank you for sharing your experience! We’re glad the changeover to Patriot was relatively easy and that the onboarding wizard helped guide you through setup, even in an urgent situation. We know entering employees and payroll history can take time, especially for a larger team, so we appreciate the effort you put into getting everything ready and running your first payroll.

Thank you for your review! We’re glad to hear setup was easy, the pricing worked well for you, and our team provided good customer service. We also appreciate your feedback about the deposit account timing. Direct deposit banking information is assigned when payroll is run, so if payroll is run before the deposit account is added, the new account will not apply to that payroll, even if the pay date is still in the future. We understand how that could have been communicated more clearly, and we’ll use your feedback to help improve that experience.

Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with our team’s support in responding to IRS notices. Our team works directly with payroll tax notices and agency requirements, so we understand how important it is to provide accurate, informed guidance instead of leaving customers to sort through search results on their own. We’re happy to know that support has been helpful. We also appreciate your suggestion about offering more workshops for very small businesses and beginners. That’s helpful feedback, and we’ll share it with the appropriate team as we continue looking for ways to better support customers who are newer to payroll, accounting, and business administration. In the meantime, if you have questions about using your Patriot software, please don’t hesitate to reach out to our support team. We’re happy to help. Thanks again for your review and for helping us improve.

Hi Jennifer! Thanks for your review and sharing your experience. Our team has submitted a ticket on your behalf to look into this for you. You'll be receiving an update shortly after our dev team investigates this.

Thank you you for the 5-star review, Steven. We're happy answers to your questions were concise and prompt. We appreciate you sharing your experience.

Thank you for sharing your experience! We’re glad our team was able to help resolve the issue. We know how important it is to treat people with care and professionalism, and we truly appreciate the opportunity to support your business.

Thanks for sharing your experience, Daniel!