Patriot Software

Thank you for the 5 star review Bob!

Thank you for sharing your feedback. We’re sorry for the frustration and appreciate the opportunity to clarify. When a customer cancels Full Service Payroll, the tax filing end date selected tells Patriot when to stop collecting, depositing, and filing payroll taxes. In this case, the account was canceled with a tax filing end date of February 17, 2026. Because that date fell before the end of Q1, Patriot deposited the January payroll taxes that were collected, but we were not authorized to continue filing or depositing payroll taxes for the rest of the quarter. For W-2 filings, state agencies generally accept the first valid filing they receive. If another provider files before Patriot is able to submit the filing, Patriot’s filing may be rejected by the agency. We do not have a way to prevent another provider from filing on a customer’s behalf if they still have access or authorization to do so. We understand how frustrating this situation was, especially during a provider transition. When changing payroll providers, we recommend confirming which provider is responsible for final quarterly filings, annual filings, and any amendments so duplicate or rejected filings can be avoided. We’re sorry there was confusion, however, we appreciate the opportunity to clarify what happened.

Thank you for sharing your feedback. We’re sorry to hear that your onboarding experience was frustrating and that our communication did not meet your expectations. Because payroll and accounting services involve sensitive financial and tax information, all accounts go through required review processes. In some cases, we may determine that we are unable to provide services. When that happens, we work to communicate those decisions professionally and clearly. We understand this was not the outcome you wanted, but we wish you well moving forward.

We’re sorry to hear about your frustration. Because payroll and accounting services involve sensitive financial, tax, and business information, all accounts are subject to required review processes. In some cases, we may determine that we’re unable to provide services or continue a subscription. While we can’t discuss account-specific details in a public forum, our team follows internal review procedures carefully and communicates account status updates as appropriate. The contact on file was emailed with this decision. We understand this is disappointing, but wish you the best moving forward.

Thank you for sharing your feedback. We’re sorry Patriot wasn’t the right fit for your business needs. Patriot is designed primarily for U.S.-based small businesses, and some workflows involving foreign entities may require functionality outside of what our software currently supports. We understand that can be frustrating when you need a solution that fits more complex international business activity. We appreciate you taking the time to share this, and we’ll pass your feedback along to our team as we continue evaluating future improvements.

Thank you for sharing your feedback. We’re sorry for the frustration, and we understand how tedious it can be when imported bank activity needs to be reviewed and categorized. Bank imports are designed to help save time, but they still require user review because software cannot always know the correct category, purpose, or accounting treatment for every bank debit or credit. We do have transaction rules that you can set if you have transactions that are always categorized the same way. That said, we understand your preference to manually enter bank activity directly into the check register, and your feedback is helpful as we continue to evaluate accounting workflow improvements. We also hear your concern about journal entries and reconciliation. Journal entries can be useful for accounting adjustments, but they may not replace all transaction types needed for bank matching or reconciliation workflows. Regarding Workers’ Compensation codes, we understand that some businesses may need more flexibility when an employee works across multiple classifications. We appreciate you calling that out. We’re sorry Patriot did not meet your expectations here. If your questions are about how to handle these items in the software, please don’t hesitate to reach out to our support team so we can review your setup and help identify the best available workflow.

Thank you for sharing your experience. We’re sorry for the frustration and for the amount of time this has taken to resolve. Required filings are important, and we understand how stressful it is when an issue remains open longer than expected. In reviewing this situation, the company’s software settings indicated that the account was exempt from SUTA. We are happy to move forward with the necessary filings, but we are still waiting for the SUTA settings to be corrected and for third-party authorization to be granted so we can file on the company’s behalf. Please feel free to call into our team to assist you if you have any questions. We also understand your concern about communication and escalation. While we do not see that the representative declined an escalation request, we recognize that the follow-up and explanation should have been clearer. We’re reviewing the situation internally so we can better understand what happened and improve how complex filing issues are handled.

Thank you for your feedback. We hear your frustration regarding software subscription models and appreciate the chance to clarify. We want to assure you that there is no per-use fee for memorizing or setting up recurring transactions. Features like recurring invoices, estimates, and automated reminders are entirely included in the base monthly price of your Accounting Premium plan. The subscription model ensures your data is always securely backed up and accessible from any device, with no hidden upgrade fees down the road. We work hard to keep our plans affordable while delivering tools that save your business time. Thank you again for sharing your experience.

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate our pricing, core functionality, and our customer service team! We also really appreciate your candid insights regarding the General Ledger details and the bank feed integration. We want our platform to be as efficient as possible for our users, so hearing where you encounter extra steps or frustration is incredibly helpful. Your experience has been shared directly with our product and development teams so they can better understand where we need to refine the system.