Every question I had during set up was…
Every question I had during set up was answered, and everyone I spoke with was patient and helpful!
About Patriot Software
Data updated- Website
- patriotsoftware.com
- Category
- Business Services
- Location
- United States · Canton
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (10/10)
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Is Patriot Software legit?
Patriot Software (patriotsoftware.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
It is easy to navigate and do the…
It is easy to navigate and do the things I need to do. However, coming from QuickBooks Online, one thing I miss is that writing checks doesn't automatically generate check stubs, which is a very useful feature for me. Additionally, the pay stubs are a bit large, and the system doesn't seem to generate an employer copy of the pay stub.
Reply from Patriot Software2026-07-17
Thank you for your review! We're happy you're getting the things you need to do completed! While we don't have an employer copy that is printed of the paystubs, the Payroll register report will show all of your employee pay details. You can print each pay stub from their if you don't like digital copies.
Patriot Software is brilliant!
Patriot Software does what I want it to do brilliantly without forcing me to use features that I don't want to use.
Easy to set up and use
Easy to set up and use! Very accurate. Customer service was quick to respond and very helpful.
Top Notch
We began using Patriot Payroll the beginning of June 2026. It's super easy, and the customer service is top notch - and American! We attempted to use the Accounting software, but it just wasn't the fit we need now. Perhaps in the future.
Reply from Patriot Software2026-07-15
Thank you for giving Patriot Payroll a try! We’re so glad to hear you’ve found the software easy to use and our customer support helpful. We also appreciate your honest feedback about Accounting. While it may not be the right fit for your business today, we’d be happy to welcome you back to explore it again in the future.
Second to None Customer Service
Patriot software Customer Service is amazing. I've called a few times since starting to use the software. Each time, a friendly, professional, American-born person, answered my call within a few minutes and expertly helped me resolved my problem. Few companies in this day and age provide this level of Customer Service.
Reply from Patriot Software2026-07-10
Thank you Steve! We're happy that you are getting the support you deserve.
The answers from AI have been great and…
The answers from AI have been great and the ability to get forwarded to someone if it can't answer. I would say that my only frustration is things being left out of promotion, such as, the most recent thing that came along is that I 'just' found out that there is a quick download to QB for payroll that I was unaware of. Many of my clients are switching, but I thought I had to do a JE to accommodate getting payroll into their QB. Not the case.
Reply from Patriot Software2026-07-10
Thank you for sharing this feedback. We’re glad the answers have been helpful and that you’ve been able to connect with a team member when needed. We also appreciate you pointing out the communication gap around the QuickBooks payroll export. You should not have to discover a helpful feature by accident, especially when it can save you from creating manual journal entries for multiple clients. Be sure to check out our Help Center for step-by-step instructions, product updates, and information about features you may not have come across yet.
the software is great for small…
the software is great for small businesses and easy to use
Reply from Patriot Software2026-07-10
Thank you for the 5 star review. We love small businesses.
Patriot customer service is unmatched
Patriot customer service is unmatched! They are all extremely knowledgeable and helpful. The software itself is also very easy to use. I have recommended patriot to anybody who’s asked for a payroll provider!
Reply from Patriot Software2026-07-10
Thank you for your kind words -- and especially your recommendations!
The most important reason I choose to switch from Quick Books on line...
The most important reason I choose to work with Patriot is the customer service! It is ALWAYS a pleasure to actually talk to someone very knowledgeable when you need them.
Reply from Patriot Software2026-07-10
Thank you Pam. We love serving you and are happy you are a part of the Patriot family.
Payroll user friendly
Quick response to questions. Payroll easy to set up. Very user friendly.
Reply from Patriot Software2026-07-10
Thank you Christine. Welcome to Patriot!
Owner
Excellent program
Reply from Patriot Software2026-07-10
Thank you for your kind words ,and the 5 star review!
Customer Service was able to assist in…
Customer Service was able to assist in our company setting up the right subscription to fit our needs and make sure that we understood the subscription. Setting up our company and moving information over was easy. So far we have enjoyed using Patriot Software and look forward to working with them and continuing adding on other subscriptions.
Reply from Patriot Software2026-07-15
Thank you for the kind review! We’re glad our team helped you find the right subscription and made the setup process easy. It’s great to hear you’re enjoying Patriot Software so far, and we look forward to continuing to support your business as you explore additional services.
Patriot has been the BEST experience…
Patriot has been the BEST experience when it comes to a third party payroll company!
Reply from Patriot Software2026-07-15
Thank you Jenn! We're happy your experience has been good! We're always striving to exceed expectations!
Everything was very self explanatory…
Everything was very self explanatory with tutorials as well. The live chat was very helpful.
Reply from Patriot Software2026-07-15
Thanks Kristy! We're glad you found it easy to set up and that our chat was helpful! Welcome to Patriot!
Amazing customer service-owner
Amazing customer service! And easy to use!
Reply from Patriot Software2026-07-15
Thank you Amanda! We appreciate your review!
Beyond hopefully service
Sadly, Reddit people were correct. Total garbage. Will be deleting account before trial is even up. Horrible, horrible service. In fact, never even received email response back about question regarding scheduling on-boarding help. Thanks for wasting my time.
Reply from Patriot Software2026-07-10
We’re sorry to hear your experience has been frustrating. We were unable to locate an email regarding onboarding assistance, but want to help. Please look for a friendly message from us so we can help you finish onboarding and answer any questions.
We've been using Patriot Software for nearly 10 years--highly recommend!
We've been using Patriot Software for our payroll for almost 10 years and they have been amazing! Whenever I've had a payroll or tax related question pertaining to info needed on W-2 forms, I can always count on their customer support to be knowledgeable and outstanding to communicate with over the phone or online chat. They are true professionals. The user interface is straightforward and easy to navigate. We are a small business with under 20 employees. We don't have a lot of extra time to throw at payroll disruptions or issues, and to date, we've had zero. Their reports and resources are top notch. Highly recommend them to anyone needing a reliable payroll software and support system.
Adequate but clunky
While I find Patriot an adequate accounting software, it is somewhat clunky to use after having used Quickbooks for 30 years. There are some things that could be added to make it more user friendly. One being that it doesn't constantly want to log you out...even when you are still working in it rather than only when it has set idle for a set period of time. Another would be speed, it is fairly slow, especially when generating a report for a specific account, you have to wait for the drop down to appear, then you have to wait for it to acknowledge that you've selected an account, then wait for it to generate the report. I do like the fast customer support responses and the ability to chat rather than have to be on the phone. There are other suggestions but that can wait for another time.
Reply from Patriot Software2026-07-10
Thank you for taking the time to share this feedback. We understand that moving from software you’ve used for 30 years can make differences in navigation and workflow especially noticeable. We’re sorry the logout behavior and report-loading speed have been frustrating. That is not the experience we want you to have, and we’ll share your comments with our product team as we continue working to improve the software’s usability and performance. We’re glad our support team has been responsive and that the chat option has been helpful. We’d also welcome your other suggestions whenever you’re ready to share them. Customer feedback helps us understand where the software is creating unnecessary extra steps.
Very happy with Patriot!
customer service is great program is easy to use
Reply from Patriot Software2026-07-10
Thank you for your kind review Dineen!