Product is easy to use
Product is easy to use. All customer service interactions, even during times of high volume, have been friendly and informative, never rushed and always thorough.
About Patriot Software
Data updated- Website
- patriotsoftware.com
- Category
- Business Services
- Location
- United States · Canton
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (10/10)
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Is Patriot Software legit?
Patriot Software (patriotsoftware.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Humans answer the chat line
Humans answer the chat line, rather than bots/AI like other vendor sites. Patriot has the best customer service staff, we appreciate them, plus their payroll product is easy to use.
Why can't I remove myself as a user?
Clients, who pay for their subscription, add me as their accountant, but I don't have a way to remove them when our contract ends. I instead have to wait on the client to do this which leaves me open to liability.
Reply from Patriot Software2026-07-10
Hi Rachel, We're sorry for the inconvenience. Although you as a user cannot inactivate yourself, we can help. Expect a friendly outreach from us to get the details, and we'll get you squared away.
Patriot payroll is very easy to use
Patriot payroll is very easy to use. Customer service is fantastic!
Reply from Patriot Software2026-07-10
Thank you Nancy! We appreciate you sharing your experience!
Tech Support is horrible. Lots of Red Tape
Cannot get the Payroll Software up and running. Bogged down in red tape. Emailing and re emailing documents and non responsive departments dragging this out.
Reply from Patriot Software2026-07-08
We’re sorry to hear about your frustration with the setup process. Because payroll involves sensitive financial information, certain documents must be verified before an account can be fully activated. We understand how delays can be frustrating, and our team is happy to continue working with you to review the required information and help move the setup forward.
The Jury is still out. This is a current 3-star
This is a current 3-star. Has it not been for Carla and Brittney, this would have been 1-star and I'd be gone. The onboarding process appeared good, however, the initial contact had to leave for "lunch break" and turned me over to another. The process, as I learned later, was never completed in that payroll integration was not done. We've spent at least 5 hours on the phone with Carla and Brittney to get this sorted out. The statement that we are not accountants and can't give you accounting advice is not helpful for a non-accountant small business owner who is transitioning from Quick Books to Patriot. The good news is that I get to talk to someone with English as their primary language. My supervisor in this industry is also fed up with QuickBooks online and I initially recommended Patriot. She asked me to keep her updated. Not sure now what to say. Please advise. 254-698-0085.
Reply from Patriot Software2026-07-08
Thank you for sharing your feedback. We’re sorry the onboarding process did not go as smoothly as it should have, especially during such an important transition for your business. We’re glad Carla and Brittney were able to help work through the payroll integration concerns, and we’ll make sure your feedback is shared with the team. We understand that moving from another system can bring up both payroll and accounting questions, and while we can’t provide accounting advice, we do want to make the software setup and next steps as clear as possible. We appreciate the opportunity to keep working with you and improve your experience.
Easy program to understand and click…
Easy program to understand and click thru reports are great
The changeover from current payroll…
The changeover from current payroll software to Patriot was relatively easy. We were in an urgent situation so we did the onboarding ourselves. The onboarding "wizard" was pretty straightforward. We had 23 employees to enter and then record their payroll history. It was tedious so it took one person a total of two days to complete the onboarding and run the 1st payroll.
Reply from Patriot Software2026-07-08
Thank you for sharing your experience! We’re glad the changeover to Patriot was relatively easy and that the onboarding wizard helped guide you through setup, even in an urgent situation. We know entering employees and payroll history can take time, especially for a larger team, so we appreciate the effort you put into getting everything ready and running your first payroll.
Easy to setup
Easy to setup, affordable, & good customer service. I wish I would have been told I would need to manually transfer my paycheck since payroll was run before the deposit account was added (even though there was weeks between pay date and when it was added).
Reply from Patriot Software2026-07-06
Thank you for your review! We’re glad to hear setup was easy, the pricing worked well for you, and our team provided good customer service. We also appreciate your feedback about the deposit account timing. Direct deposit banking information is assigned when payroll is run, so if payroll is run before the deposit account is added, the new account will not apply to that payroll, even if the pay date is still in the future. We understand how that could have been communicated more clearly, and we’ll use your feedback to help improve that experience.
Customer service is outstanding
Customer service is outstanding! Every question that we have asked is answered quickly. The customer service team could not be more helpful.
This company does well at responding to…
This company does well at responding to notices clients receive from the IRS. It needs more appropriate workshops geared to very small companies and for beginners.
Reply from Patriot Software2026-07-06
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with our team’s support in responding to IRS notices. Our team works directly with payroll tax notices and agency requirements, so we understand how important it is to provide accurate, informed guidance instead of leaving customers to sort through search results on their own. We’re happy to know that support has been helpful. We also appreciate your suggestion about offering more workshops for very small businesses and beginners. That’s helpful feedback, and we’ll share it with the appropriate team as we continue looking for ways to better support customers who are newer to payroll, accounting, and business administration. In the meantime, if you have questions about using your Patriot software, please don’t hesitate to reach out to our support team. We’re happy to help. Thanks again for your review and for helping us improve.
Easy to use and easy to adjust price to…
Easy to use and easy to adjust price to needs
I can call support and get to talk to a…
I can call support and get to talk to a real person almost immediately.
Everything is good except for when I…
Everything is good except for when I try to print contractor checks the actual check number changes its placement on the check and it is not fixable
Reply from Patriot Software2026-07-06
Hi Jennifer! Thanks for your review and sharing your experience. Our team has submitted a ticket on your behalf to look into this for you. You'll be receiving an update shortly after our dev team investigates this.
Prompt email reply to my support…
Prompt email reply to my support question even on the weekend! Thank you!
Most responsive help
quick responses and great help
She answered all my questions concisely…
She answered all my questions concisely and promptly. Great job.
Reply from Patriot Software2026-07-08
Thank you you for the 5-star review, Steven. We're happy answers to your questions were concise and prompt. We appreciate you sharing your experience.
Assisted in resolving the issue and was…
Assisted in resolving the issue and was respectful to my wife who runs my business so I can do the repairs. If someone isn't polite to her I don't do business with them.
Reply from Patriot Software2026-07-08
Thank you for sharing your experience! We’re glad our team was able to help resolve the issue. We know how important it is to treat people with care and professionalism, and we truly appreciate the opportunity to support your business.
simple and fast
Reply from Patriot Software2026-07-08
Thanks for sharing your experience, Daniel!