We've checked your case and can confirm that our Customer Support team has already explained the current situation regarding your order.
Unfortunately, your shipment has been delayed due to an issue with the shipping carrier, which is why it has not been delivered yet. The carrier is actively working to complete the delivery as quickly as possible.
In the meantime, we'll continue to closely monitor your shipment and do everything we can to ensure it reaches you successfully. If anything unexpected happens, our support team will step in immediately and provide the appropriate solution.
We appreciate your patience and hope you'll allow a little more time for the carrier to complete the delivery.
We’re sorry for the inconvenience and your experience. 🙏 Please reach out to us through our support channel with your order details so we can check and assist you as soon as possible. Thank you!
