Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
C
Chay Boyer · 写过 1 条评价 · 体验于 2026-07-15 ·
★★★★★
请勿使用 - 虚假广告
看了几篇评论后，我也遇到了类似的情况。添加了我的汽车付款和电费，并于 2026 年 7 月 14 日支付了最终订阅费 100 加上我的首付款。等了 7 个工作日，仍然没有付款。通过电子邮件联系客户服务，因为现场的电话号码只是指向一个不受管理的语音信箱，得到 Kai 的答复，我的账单安排在 28 日，但从未得到处理。再次给他们发了电子邮件，并得到了一些临时系统问题的借口，影响了某些付款的处理时间，并很高兴地告诉我您的付款将于 7 月 31 日处理。现在是 8 月 1 日，仪表板上仍然显示我的账单已安排，还有 2 份账单尚未支付。现在我的汽车付款迟到了，而且我的电源即将关闭。如果周一仍未解决此问题，我已表示将向我的 States AG 办公室提出投诉，并向我的银行提出争议，以收回我在此向他们支付的 2 笔款项。
Paylaterr 回复2026-08-03
Please note that we have confirmed with the customer that their funds will be available tomorrow to process their bill payments.
J
Joy Havens · 写过 7 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
我喜欢我们可以支付的各种账单......
我喜欢用它们支付各种账单。我也喜欢他们提供的新产品。
Paylaterr 回复2026-08-03
Thank you for the kind words Joy and for being a wonderful customer for over a year! :)
We will like to apologize for the delay in processing your bill payment. Please note that you will receive your refund receipt by the end of day today.
Thank you so much for your wonderful review Samantha! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
Please note that we have informed the customer that our previous processing time for bill payments was 10 business days. We now process bills within 5 to 7 business days. There is no where stated that bills are now processed immediately.
Please note that a bank dispute or chargeback has been initiated by the customer towards one of their transactions on file, which is why we have not initiated a refund on our behalf. Once a dispute or chargeback is filed towards any transaction that is linked to the bill in question we are not able to issue a refund as there might be a double charge.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with the BBB should further clarification be required.
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
J
Jocelyn · 写过 1 条评价 · 体验于 2026-07-29 ·
★★★★★
花了一段时间才付我的车票，然后……
我花了一段时间才付车费，今天就到期了。如果明天仍未解决，我将根据滞纳金向该公司提起法律诉讼
Paylaterr 回复2026-08-03
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
We informed the customer that the required add-on must be purchased before we are able to load funds and proceed with their bill payment. We requested confirmation so that we could complete the funding process.
The customer advised that they were unwilling to purchase or provide confirmation of the required add-on. As a result, we are unable to load the funds or proceed with processing their bill payment until the required step has been completed.
update: customer purchased the add on and processed their bill payment.
1 installment payment was received before the payment was made, we never attempted another installment until the bill was processed today. Please remember to cancel your subscription and/or delete your account once your installments are paid off so you are not charged going forward.
Thank you so much for your wonderful review Laneika! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
