We would genuinely like the opportunity to review your concerns and respond accurately. However, we are unable to identify your account because the information provided in your review does not match any customer records in our system.
If you would like us to investigate your experience, please contact us directly using the email address associated with your PayLaterr account or provide sufficient identifying information so we can locate your account. Without being able to verify your identity, we are unable to accurately address the concerns raised in your review.
As confirmed with the customer it looks like the payment was reversed due to the bill provider charging our account for $830 twice which raised a red flag with our financial institution. We were going to offer to process the payment again however the customer advised that they have already filed a dispute with their bank.
Please note bills are processed in 7 business days as stated on the bill upload page. Your bill was uploaded 2 business days ago and scheduled for payment on the 31st.
Please note that subscription fees are non-refundable as sated on the subscription page. Your card was charged $326.85, which the installment was refunded from that. Please note that any other fees that are charged is due to you not canceling your subscription.
A
Angela Webb · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
非常感谢
非常感谢！我很感激，帮助很大！我爱Paylater
Paylaterr 回复2026-07-28
Thank you so much for your wonderful review Angela! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
I apologize for the delay in processing your bill payment.
Please let us know how you'd like to proceed—would you prefer that we process the payment today, or would you like us to cancel the bill instead?
We’re here to assist you with whatever option works best. We have also replied to your email.
Thank you so much for the kind review Lewis. Hope to help with your financial needs again in the future!
d
dean · 写过 5 条评价 · 已认证 · 体验于 2026-07-13 ·
★★★★★
支付你的账单让你分手……
支付你的账单让你分摊付款肯定会使用更多
Paylaterr 回复2026-07-28
Thank you so much for your wonderful review Dean! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
Thank you for your continued correspondence. We understand the consumer’s concerns and would like to provide a clear and final clarification regarding the anticipated timeline.
The transaction was not completed and a refund is being issued to the original payment method on file. Once a refund is released by PayLaterr, the remaining processing time is entirely dependent on the consumer’s financial institution. In most cases, refunds post within 5–7 business days; however, when a bank dispute or chargeback has been initiated, the timeframe may extend to 10–15 business days or longer, based on the bank’s investigation process.
Unfortunately, PayLaterr does not have the ability to expedite or override this timeline.
With respect to the claim of losses, PayLaterr is unable to verify or assume responsibility for any alleged losses, as the delay resulted from required billing verification and third-party banking procedures outside of our direct control.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with the BBB should further clarification be required.
Thank you for your continued correspondence. We understand the consumer’s concerns and would like to provide a clear and final clarification regarding the anticipated timeline.
The transaction was not completed and a refund is being issued to the original payment method on file. Once a refund is released by PayLaterr, the remaining processing time is entirely dependent on the consumer’s financial institution. In most cases, refunds post within 5–7 business days; however, when a bank dispute or chargeback has been initiated, the timeframe may extend to 10–15 business days or longer, based on the bank’s investigation process.
Unfortunately, PayLaterr does not have the ability to expedite or override this timeline.
With respect to the claim of losses, PayLaterr is unable to verify or assume responsibility for any alleged losses, as the delay resulted from required billing verification and third-party banking procedures outside of our direct control.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with the BBB should further clarification be required.
