PAZZION

More than one month after I paid for…

More than one month after I paid for the shoes, I still haven’t received the package.

Swift delivery

purchased items 1 week ago

purchased items 1 week ago, no update from Pazzion and items not shipped out yet.

I ordered 3 pairs of shoes and one was…

I ordered 3 pairs of shoes and one was sent in the wrong size to me. I requested for an exchange and Pazzion asked if I would like to exchange at the outlet which I declined. I requested for the courier to pick up the shoe from me and at the same time, he can deliver the right size to me. However, the courier came and collected the shoe on Saturday but did not delivered the shoe to me. Pazzion told me on Monday that the shoe will be delivered after they have confirm the shoe has been picked up. So, in the end I only receive my shoe on Wednesday. I felt that PAZZION should have arrange the courier to collect and deliver the shoe at the same time so I do not need to wait for so long to get my shoe. Definitely not a pleasant online experience.

Very prompt reply from customer…

Very prompt reply from customer service! Keep it up!

They have nice comfy shoes but the…

They have nice comfy shoes but the sandals i got was super uncomfortable. quite disappointing.

Wrong size delivered for online order (Box states Size 36 but the Gold Sneakers inside are Size 34)!

Hi! I have been a regular customer and member of Pazzion. My favourite outlet is the Pazzion located at Bugis Junction. This is my first time making online purchases from Pazzion and it has not been an awfully good experience. I have just received the delivery for my online order of 3 pairs of Pazzion shoes. Article Reference Numbers : (1) 6550-203 Almond Size 36, (2) 8198-115 Light Gold Size 36, and (3) 8988-126 Gold Size 36. The above first 2 pairs have been received in the correct sizes. HOWEVER, the last pair of Gold Sneakers 8988-126 comes in Size 34 instead of Size 36! Although the box states Size 36, the pair of Gold Sneakers inside the box are both Size 34! Please refer to the attached pictures. This has never happened before in my previous shopping experiences at Pazzion! I have tried calling the Pazzion Kaki Bukit office but no one picked up the call and I have left a voicemail in the customer service staff’s voicemail. I decided to try my luck and write one more email, despite the fact that 2 of my previous emails were not being replied at all! I did make a remark to request for morning delivery (preferably before 11.30am) as I am at work and won’t be around to receive the delivery package at other timing. But no call and reply to my chat and emails has been made prior to delivery. Luckily I am on medical leave and was able to receive the delivery package that arrived around 8+pm on 10-7-2019 (Wednesday) Kindly advise on what can be done in order for your kind office to do the necessary exchange and deliver my pair of Gold Sneakers in the correct Size 36 ASAP. Appreciate your kind assistance. Looking forward to your prompt and favourable reply. Kindly refer to your Pazzion email dated 10-7-2019 (Wednesday) at about 9+pm. Thank you. With warmest regards, Vinnies Ng

Convenient to buy from online.

Pazzion shoes are very trendy

Pazzion shoes are very trendy, but too bad, Half sizes are not available in all styles. flats & loafers that i like is always too tight for size 36, if i choose 1 size bigger, it’s too big. :( I rate 4 stars, because their shoes does not come with half sizes.

Online Order

The pair of shoes which I’ve received from my online order is the similar pair which I’ve rejected at your Wisma outlet due to a “defect”.

Request you guys to expedite the…

Request you guys to expedite the shipment, it reaches here in India very late nearly 15-20 days and please work on free shipping like other brands ex. Charles and Keith etc. however you excellent quality of shoes is excellent with great designs.

Birthday discount query

It was okay as I had to private send another email despite writing directly via the pazzion contact us website where no one has replied on my 3 emails sent for the same query after a month plus since I wanted to query on my birthday discount if it's only available in stores, online or both. I thought the pazzion website contact us is inactive so a bit disappointed. But after decided to send the 4th email via my private email, your staff has replied me quickly and apologised. It was also Singapore public holiday that she has gone to the extreme to reply my email rather than on a working day. I was not aware it was a public holiday for Singapore since Brunei is always a day later for the celebration of Hari Raya upon sighting of the baby moon. Your staff is pro active and great service.

Good service.

Nice shoes and fast delivery

bought 4 pairs in total

bought 4 pairs in total. All are comfortable except 1 sandal.

Good promotion price

Good promotion price. Fast delivery.

Missing 1 product from the packing list.

Disappointed and this is my last time purchase Pazzion shoe

I'm a regular customer for pazzion and this is not my first time online purchase. I bought the same size and about the same style of shoe this time but i couldnt fit in. It is too big for me even though it is the smaller size(34). I've writen email to customer service and even called the customer service hotline to ask if i can change another type of shoe by topping up? They only ask me to wait for email reply but didnt answer my question. What is the point of having customer service hotline then? No email rely received after 3 days.

As when I ordered 2 shoes

As when I ordered 2 shoes, i have request for the carry bags but I didn’t receive any of it. Because i need it for a gift to my friends.

Great shoes

Great shoes. Should have better offers for members instead of only giving 20% during birthday months. Do consider more promotions for your supporters. A business cannot do without good customer service. On a few occasions, I request for staff to inform me when new stock arrived but they never did. I am truely disappointed on this part.