总体而言，这是一次糟糕的体验，因为所售产品无法激活，并且在多次尝试通过电子邮件敦促客户激活 Microsoft 产品电话而未在购买时披露条款后，卖家拒绝退款。
PC Sales Online 回复2026-07-20
Thank you for reaching out and for sharing your feedback. We are truly sorry to hear about your negative experience with the product activation.
We stand by our 100% activation guarantee on all products we sell. Our team is committed to ensuring every key activates successfully, and we will gladly assist you with the activation process.
Regarding your refund request: after checking our system, we have no record of any refund request submitted from your account or order. If you have already sent one, please provide the order number, transaction details, or a copy of your previous emails so we can investigate this immediately and resolve it for you.
In the meantime, to help activate your product:
Please reply with your order number and any error message you are receiving during activation.
We can guide you through the steps or escalate it directly with Microsoft if needed.
We value your business and want to turn this around into a positive experience. Please respond with the requested details, and we will prioritize your case right away.
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