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Anthony hi! Our apologies for the confusing experience with the cancelation flow! Glad to hear that everything was quickly settled with the refund.

Alexandros hi! If you were charged, that means the subscription is still active, sorry to inform you. Please email us (if not yet), it's [email protected]. One of our agents will make sure the subscription is fully cancelled and a refund is issued for you.

Apologies for the confusion incurred! You won't actually need a paid subscription straight at once, most definitely not with the first document edited. Please note that account registration in pdfFiller is actually free (and takes literally a minute), then, once you register, there is also a 30-day free trial period first, prior to any paid plans. In other words, you have the whole first month for free, for downloads and anything else related to document management.

Hello David! Our apologies if any confusion with the workflow. Ideally, account creation should be the very first step, before any document editing. Please also note that while account creation is indeed required (pdfFiller is a cloud-based solution, it simply won't function properly without one), purchasing a subscription/paid plan is not a must at all. Mind that once you create an account (which is free), there is always a 30-day free trial period offered, prior to any of the paid plans. All features of a paid subscription are offered for trialing during that first month. Hope this helps!

Karla hi! Our apologies if any confusion and many thanks for reaching out. Please email [email protected], we'll arrange refund & cancelation for you, no worries.

David hi! We've just sent you an internal request for more information via Trustpilot here. Would appreciate if you could provide more details so that we could investigate and settle this. Thank you.

Chas hi! Please note the difference between signing up to have an account in pdfFiller and having a paid plan in our software. Account creation is always free (and takes just a minute). Once you register/create an account, there is always a 30-day free trial period. During this first month all features, including download, are available for a free ride. Having a paid plan is optional and is activated only after the free trial expiration. In other words, you have a whole month to test all the features and decide whether you would like to continue with a paid plan or not. Hope this helps!