没有明确表明我要订阅 49.95 英镑的月费,而我以为我所做的只是花费 1 英镑进行 14 天的试用。我的收件箱中收到一封欢迎我使用 PDFSimpli 的电子邮件,但注明订阅详细信息的收据电子邮件进入了垃圾邮件文件夹,即使它来自同一个 PDFSimpli 管理员电子邮件地址;这是我今天收到意外账单后才发现的。
信誉良好的供应商通常会发出试用期即将结束的警告,以便有机会取消,但这里的情况并非如此。
我已经取消了订阅,但这次经历给我留下了不好的印象,并花费了我 49.95 英镑。
PDFSimpli 回复2026-07-13Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience was disappointing.
We'd like to clarify that the 14-day trial, the renewal amount, and the recurring subscription terms are clearly disclosed before checkout and displayed on the payment page before any purchase is completed. In addition, a welcome email is sent immediately after sign-up reminding customers that they have 14 days to cancel before the subscription renews, along with the applicable billing terms.
While we understand that email providers may occasionally filter messages differently, email placement (such as the spam folder) is determined by the recipient's email provider and is outside of our control.
We also appreciate your suggestion regarding reminder emails before renewal. While this is not currently part of our subscription process, we value customer feedback and will take your comments into consideration as we continue to improve our services.
We're glad to hear you were able to successfully cancel your subscription, and we appreciate you taking the time to share your experience.
Best regards,
PDFSimpli Support