当您创建试用期帐户时,您将自动订阅他们每月 50 欧元的服务。我支付了 1.5 欧元的试用期并尝试翻译一份 pdf 文档。该平台处理了pdf文件并通知我它已翻译,但是当我下载“翻译”文件时它没有翻译,所以我忘记了这个PDFsimpli平台。两周后,试用期结束后,我惊讶地发现我的帐户中扣除了 50 欧元。然后我意识到这是一个小型短信骗局,当你想尝试一些东西看看它是否有效时,如果你不小心,他们已经为你订阅了该服务。阅读完这里的所有评论后,看起来该平台本身的存在主要是因为它们吸引了那些不阅读其网页上所有免责声明的人。如果您没有阅读其网页上的所有免责声明,那么试用期结束后您将自动订阅的情况不是很明显。看起来他们喜欢那些不会每月查看信用卡发票的人,因此几个月后可能会损失相当多的金额,而且您将无法拿回钱。我邮寄给他们让他们退还钱,并在 PayPal 上提出了争议。他们希望我结束纠纷,并表示如果我这样做,他们会将钱退还给我。但根据这里的其他评论,如果你这样做,你将不会得到钱。所以我等待PayPal对争议做出裁决,看起来他们是这个骗局的同谋(或者pdf只是受到他们的免责声明的保护)并且他们站在pdf simpli一边(这在其他评论中也已经提到过)。我正在关闭 PayPal 帐户,将来在尝试某些平台之前我会更加警惕。无论如何,我建议您在 PayPal 上打开争议,因此如果争议太多,将来可能会发生变化。
在我发布此内容后,他们可能会回复他们对这种不便感到非常抱歉(可能是自动人工智能响应),并且我应该拨打他们的电话号码并与他们解决问题。但正如我所说,你不会与他们解决,你不会与 PayPal 解决,你也不会与你的银行解决。吸取教训,继续前进。希望这篇评论可以帮助人们不要落入骗局。
PDFSimpli 回复2026-07-09Hello,
We're sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify our policies.
PDFSimpli offers a 14-day trial that automatically renews into a subscription unless it is canceled before the trial period ends. The renewal amount, billing frequency, and cancellation methods are disclosed during the checkout process before payment is submitted, and customers must agree to these terms to complete their purchase. A confirmation email containing the same subscription information is also sent immediately after registration.
We're also sorry that your document was not translated as expected. Translation quality can be affected by factors such as scanned PDFs, image-based documents, or complex formatting. If this occurs, our support team is available to review the file and provide assistance.
Regarding PayPal disputes, we would like to clarify our process. When a payment is under an active PayPal dispute, the transaction is temporarily controlled by PayPal, preventing us from issuing a refund directly through our system. Once the dispute has been closed or withdrawn, we are able to review the account for refund eligibility under our refund policy.
If a customer chooses to close the dispute, it is important that they contact us afterward so we can verify that the dispute has been removed and proceed with reviewing and processing any refund that falls within our policy. Simply closing the dispute without contacting us does not automatically trigger a refund, as our team must first verify the account and transaction status.
Our goal is to resolve issues directly whenever possible, and we have successfully refunded many customers after the PayPal dispute was removed and the account was reviewed in accordance with our refund policy.
If you would still like us to review your account, please contact us through any of the following channels:
Email: [email protected]
Phone: +1-844-898-1076
WhatsApp: +1-878-220-0252
Live Chat: Available 24/7 at PDFSimpli.com
We remain available to review your case and assist you further.
Kind regards,
PDFSimpli Support Team