我对 PDFSimpli 的体验非常令人失望。我最近发现我已经注册了自动续订订阅,该订阅在我没有意识到的情况下继续向我的卡收费。当我联系客户支持对费用提出异议并要求退款时,体验变得更糟。
与我交谈的代表 Shivani Chaudhary 态度不屑一顾,不专业,甚至仅仅因为我对重复收费提出质疑并要求退款就指责我“诈骗网站”。我没有试图解决我的担忧或将问题上报给经理,而是收到了照本宣科的回复,并感到自己对这种情况负责。
这次互动之后,我从平台上删除了我的所有个人文档,因为我不再觉得在那里存储我的信息很舒服。我还要求删除我的付款信息并取消我的订阅。
客户服务绝不能因为提出合理的账单问题而指责客户或让他们感到不受尊重。在这个问题得到解决并退款之前,根据我的经验,我无法推荐 PDFSimpli。
PDFSimpli 回复2026-07-01Hello,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with both our billing process and customer support did not meet your expectations.
We understand how concerning unexpected subscription charges can be, and we regret that your interaction with our support team left you feeling unheard and disrespected. Providing courteous, professional, and respectful assistance is something we take seriously, and your comments will be shared with the appropriate team for review.
Regarding your account, subscription cancellations, payment information, and document management requests are handled in accordance with our privacy and security procedures. If you requested the cancellation of your subscription and the removal of your information, we encourage you to contact us directly if you have not yet received confirmation so we can verify that your requests have been completed.
We would appreciate the opportunity to review your case, including your billing concerns and refund request. Please contact us at [email protected] or call us at 1-844-898-1076 with the email address associated with your account so our team can investigate your case thoroughly.
Best regards,
PDFSimpli