pharmaserve.com 回复2026-07-26Hello Angela,
Thank you for choosing PharmaServe.com.
Thank you for taking the time to share your feedback. As part of a temporary update to our Cold Chain shipping process, effective last July 20, 2026, Cold Chain medications are limited to a 30-day supply per shipment during the warmer summer months. Reducing shipment quantities during the summer helps minimize heat exposure and supports the quality and integrity of temperature-sensitive medications throughout delivery.
We have also upgraded our insulated packaging by transitioning to larger cold chain shipping boxes to provide additional temperature protection while medications are in transit.
These temporary measures were implemented based on shipping and temperature-monitoring data reviewed by our Logistics Team.
We also wanted to let you know that we attempted to contact you the day after we received your order to explain these temporary shipping changes. Unfortunately, we were unable to reach you by phone, so we left a voicemail and also sent an email with the details.
We appreciate your feedback regarding clearer communication during the ordering process. Rest assured, this matter has been escalated to our Loyalty Team, and one of our representatives will be in contact with you soon to further assist you.
Thank you for your patience and understanding.
Best regards,
Jenn