我通过聊天联系的第二个人是“Lian”。 他能够回答我的问题。 &我能够登录......
在此之前,我多次经历了“更改密码忘记密码”过程,并继续得到相同的响应,这就是说用户名或密码不正确......。
尝试登录、拨打电话(最终能够更新处方并设置自动补充)的过程花了我近两个小时!
我花了相当多的时间与一位女性进行现场电话通话,她显然似乎不明白我告诉她的话,因为她会问我一个问题,而这是我已经给她的信息。当我回答她的问题时,她反复对我说话。
此外,我建议使用英语作为第二语言的人应该被训练说得慢一点,更加注意发音和单词分离。 有很多次我不得不让她重复一遍,因为她的话简直是连在一起的。
我家里很多人都是移民,我花了很多年的时间,听多种口音,包括韩语,根据我的经验,当一个人说话慢一点、刻意一点时,他们就能被理解。
这不是我第一次在电话中与 PharmaSERVE 代表交谈时遇到这种经历。
感谢您的服务、合理的价格以及给我机会分享我的经验
pharmaserve.com 回复2026-06-17Hello Mary,
Thank you for choosing PharmaServe.com
Thank you for taking the time to share your detailed feedback. We sincerely appreciate your kind words about Lian and are pleased to hear that she was able to assist you with accessing your account and answering your questions via chat.
We also sincerely apologize for the frustration you experienced with the login process and during your phone interaction. We understand how discouraging it must have been to spend so much time trying to access your account and complete your refill. We also appreciate your thoughtful feedback regarding communication over the phone. We are committed to providing clear, respectful, and effective support, and your comments will help us continue improving the quality of our customer service.
We’re sorry your experience didn’t fully match your expectations. It was an uncommon instance, and we will do better in the future. Providing an excellent customer experience is always our goal. Rest assured, this matter has been escalated to our Loyalty Team, and one of our representatives will be in contact with you soon to further assist you.
Thank you again for your patience, your valuable suggestions, and for choosing PharmaServe.
Please refer your friends and family to us, and you will each get a $20 discount for every successful referral, PLUS an additional $100 for every 10 referrals (https://pharmaserve.online/referrals).
Did we also tell you about our MyPharmaBucks Reward program, which gives up to 3% cash back for every purchase? We added a link for you to know more.
myPharmaBucks | PharmaServe
Best regards,
Jenn