Phemex is the fastest Bitcoin futures trading platform, founded by 8 Ex-Morgan Stanley Executives. No overload, no downtime. We provide 24/7 hours customer service support.
The futures interface is probably the best UI and UX there is out there in terms of crypto exchanges. The bonus is, when comparing rates, this exchange offers one of the most competitive rates out there amongst the top crypto derivatives exchanges. Their copy trading product also looks very promising.
Phemex 回复2024-12-23
Hi there Sergio, :)
Thank you for your amazing feedback! We’re thrilled to hear that you find our futures interface the best in terms of UI and UX, and that you’re impressed with our competitive rates and the copy trading feature. We’re constantly working to improve and offer the best experience for our users.
If you ever need assistance or have any suggestions, feel free to reach out to us at [email protected].
Happy trading!
The Phemex Team
Absolut worst exchange I ve ever traded. Works when you in minus to close positions but when you in plus nothing is working anymore. Feel betrayed!
DONT USE THIS EXCHANGE
Phemex 回复2024-12-19
We are sorry to hear about your dissatisfaction with your experience on our platform. We take your feedback seriously and would like to resolve any issues you're facing.
Please provide us with more details regarding your case so that we can assist you further. If you have any questions or require additional support, feel free to contact us at [email protected] or through the 24/7 live chat on Phemex.com.
We hope to resolve your concerns promptly.
I got to know about Phemex when i was doing some research on a coin (forgot which one) and came across one of their articles in the academy section, which was surprisingly educational and unbiased without shilling any coin. You can imagine how important this is for beginners like me! I then signed up for their $180 trading voucher and from then it was a pretty smooth experience, i had some issue with deposits but their Customer support was quick to respond. Hopefully market will pick up again soon and i can look forward to trading more!
Phemex 回复2024-12-23
Hi, Venerando. Thank you for sharing your experience with us! We're glad to hear that you found the Phemex Academy helpful and that our cs team was able to assist you quickly. We truly appreciate your feedback and are happy to have you as part of the Phemex community. If you need any assistance, don't hesitate to reach out. Happy trading and best of luck! 😊
I’m really new to the crypto game, a complete novice, but Phemex’s platform was really helpful! Loved their Academy and User Guides which helped me understand a lot about trading before diving into the belly of crypto itself! Love how there’s new happenings and events almost every day as well, it’s such a cheerful platform that I enjoy visiting.
Phemex 回复2024-12-23
hi, Emma. Thank you for sharing your experience! We're so glad to hear that Phemex's Academy and User Guides have helped you get started on your crypto journey. It's great to know you're enjoying the events and updates as well! If you ever have any questions or need further assistance, don't hesitate to reach out. Wishing you the best in your trading adventure!
I have a good experience with Phemex in general, it is a very good exchange to trade and it doesnt lag or anything and ive been using it for more than a year now. They dont have as much coins compared to some big exchanges but most popular cryptos are all available so thats good enough for me.
Phemex 回复2024-12-23
Hi there,
Thank you for your positive feedback! We’re happy to hear you’ve had a great experience with Phemex over the past year and that our platform has met your trading needs. We appreciate your support and are glad to offer the most popular cryptos for your trading experience.
If you ever need any assistance or have feedback, don’t hesitate to reach out to us at [email protected].
Happy trading!
The Phemex Team
I’m quite new to crypto trading so I mainly do spot trade. Phemex added a lot of spot trading pairs recently and the overall experience is pretty smooth. I haven’t run into any problems. I also really like the Earn Crypto on Phemex where I put some coins in there to earn passive income. The APY% changes a lot, so you gotta pay attention to their page when they have a good deal.
Phemex 回复2024-12-23
Hi there, :)
Thank you for your great review! We’re so glad to hear that you’re enjoying the spot trading pairs and the Earn Crypto feature on Phemex. It’s awesome to know you’re making the most of the passive income opportunities. We’ll continue to keep you updated with the best deals, so stay tuned!
If you ever need any help or have questions, feel free to reach out to us at [email protected].
Happy trading!
The Phemex Team
Such a horrible onboarding experience. Can't even complete the setup because their basic information field doesn't allow you to complete the address. How then do we finish completing the KYC. Gosh. Worse part is their support for livechat is non-existent.
Phemex 回复2024-12-19
Thank you for sharing your experience. We sincerely apologize for the inconvenience you have faced during the onboarding process. We understand how frustrating it can be when technical issues prevent you from completing your KYC verification.
We appreciate your feedback, and our team is currently looking into the issue you're experiencing with the address field. To resolve this quickly, we recommend reaching out to our support team through the following channels:
Support Email: [email protected]
Live Chat: Available directly on Phemex.com
We are committed to improving our user experience and resolving any issues you may face as quickly as possible. Should you need further assistance, please feel free to contact us.
hell no r u kidding me your charts on tradingview dont even compare to the ones on the desktop, let alone your garbage phone app, not to mention the "market price" which correlates to nothing on the charts, every time you short, youre shorting from the bottom the minute candle started, not its current price or the fake "market price" which they can shift to their will im assuming since it doesnt match anything. ive taken out trades worth $400 dollars before with tight areas and this garbage will literally disconnect me from my app, AND my desktop for literally an hour, not like my internet isnt working or anything. if it wasnt the actual top or i wouldve been screwed. seriously though what is the market price garbage and why is it always so different than the actual price, why does it affect all of your trades in the opposite way, and what the hell is it. right now the current price of btc is 21555, if i were to short it, it would bring my shorting price down to 21550, if i were to go long, it would bring my entry price to 21564??? does this even factor into your brains or what is going on over in singapore cuz it sounds like a scam factory
Phemex 回复2024-12-19
Thank you for sharing your experience with us. We apologize for the difficulties you’ve encountered with the platform, and we understand how frustrating it can be when your trading experience doesn’t meet your expectations.
If you would like further clarification on these matters or assistance with any specific issues you’ve faced, please don’t hesitate to reach out to our support team at [email protected]. We're here to help and ensure your concerns are addressed as quickly as possible.
Live Chat: Available directly on Phemex.com
Thank you for your patience and understanding.
Don't believe the advertisements. I was lured to phemex same as most from the attractive bonuses and for me personally it was the amount of money you could make from staking and the Pools my experience started immediately south when I found out you can basically get 20 usd in bonuses unless your will to deposit 5000 or so and the 20 bonus you do get you can't do much of anything with I basically wanted to try phemex out basically so I started with depositing 100$ usd after I deposited I saw that there was a new launchpool being advertised saying basically you stake atleast $100 worth of $volt coin mind you before I did this I read that it said there's hardly any risk to launchpools I guess that is what you call what happened so basically staking this money for over I want ro say 10 or 11 days with 435.82% apy being distributed hourly in total I made 1 dollar and 50 cents honestly I was willing to swallow that amount of wasted time thinking hey atleast il have $112.50 because when I unstaked my volt that's exactly how much it said I had and for a couple of minutes it did sat I had 111 dollars but now my current amount is 88 dollars and 82 cents I don't know what happened so I checked the charts to see if there was any fluctuation in price, there wasn't in fact it actually raised in value since it said 111 dollars so I'm at a loss here I will be emailing them but I won't hold my breath my warning to you don't believe the things you read or see maybe you'll be able to save a little money not making my mistake thanks for reading
Phemex 回复2022-08-12
Dear Antonio Schrager,
we are very transparent about our welcome bonus conditions.
Please find all details here: https://phemex.com/bonus
https://phemex.com/getting-started/phemex-bonus-terms-and-conditions
https://phemex.com/getting-started/what-are-cashback-vouchers-and-cards
About the staking rewards with VOLT you can find the details here:
https://phemex.com/announcements/farm-volt-by-staking-volt-on-the-phemex-launchpool
Please do note, that crypto is very volatile and the price of VOLT has dropped the last days.
You can see it also in the graph: https://phemex.com/spot/trade/1000VOLTUSDT
If you have any further questions, please do not hesitate to contact us directly at www.phemex.com.
We are available 24/7 to help you further. Thank you.
Best regards,
Phemex Team
guys, why are you lying at the moment, a new airdrop for the month of August is opened in telegrams, only to pay the airdrop, you need to transfer not 3 referrals, but 2. if you think logically, this bot is needed only by your platform and all the links in it lead to your platform. this bot will not be useful to anyone else, since money is not invested in it, but work is being done to attract customers and earn by clicks. but you decided that you are the smartest and also crazy. In fact, you are stealing the money that I earned. payments are provided for at the end of the month, but you turn on the restart on the 20th so as not to pay for the work. let the trustpilot look at this referral link and make sure that I'm right.
I still won't earn for the referral because they don't pay
Phemex 回复2022-08-05
Dear Женя,
we are very sorry to hear about your experience.
Please could you reach out to phemex live support and tell the team which airdrop you mean? We are 24/7 available.
This is a way to tell whether the campaign, activities or airdrop is legit or not. You can also always find our newest campaigns here: https://phemex.com/announcements
As a general rule, you should not send bitcoin or crypto to anyone online.
⚠️ BEWARE OF SCAMMERS ⚠️
Anyone who offers to make you more money by sending them money is a scammer. If they were that good at making money, they wouldn't have time to ask you for yours.
If you receive a DM from suspect accounts you should block and report these scam accounts. Please take extreme precautions when dealing with them now and always.
Best Regards,
Phemex team
I had difficulties with trading and Phemex team solved my problem fast by email. I’ve got specific instructions even on attached pictures. My helper was very kind, I could feel the pleasant atmosphere through the words. Thank you for the experience. I am happy to be in Phemex community.
Phemex 回复2024-12-23
Hi there, :)
Thank you for your kind words! We’re so glad to hear that our team was able to quickly resolve your issue and provide clear, helpful instructions. It’s great to know you had a positive experience with our support team.
If you ever need further assistance or have any questions, don’t hesitate to reach out to us at [email protected].
We’re happy to have you in the Phemex community, and happy trading!
The Phemex Team
By far the worst company i have had the pleasure of dealing with.
The website repeatedly cashed me out without me being able to stop it, (before getting to a liquidated state) meaning i repeatedly lost money the seconds after i put money in. i tried on numerous devices I was told i needed evidence for a refund of this, i was not able to get this easily so spend over 6 hours recording and using more money to 'prove' it.
Told that after watching the evidence it was my fault and there was no issues but then told i was not being accused of lying?
Repeatedly patronised me by sending step by steps on how to use the website and explaining how 'cashing out' works Repeatedly used the phrase 'no1 customer service' I wouldn't even put them in the top 10000 for customer service.
The email thread is over 30 emails, three weeks of this not being resolved and my emails are never read in their entirety. I've asked to have this reviewed about 5 times now and thats been ignored. I just want the money i am owed back. If it was not for the Topcashback offer i would not have gone near this website and i regret getting involved with them
Not remotely worth the £50 cashback
Update: the reply says it all, not being read in its entirety once again disappointing is an understatement
Phemex 回复2022-07-28
Dear Amy,
we are very sorry to hear about your experience.
⚠️ BEWARE OF SCAMMERS ⚠️
This is not our partner https://www.topcashback.co.uk/phemex/ !!!
As many of you know, there are a lot of scammers out there. We are doing everything we can to remove as many of them as possible. In future, if you have any concerns about any suspicious competitions, activities, or giveaways, we highly recommend you to verify on our website www.phemex.com and check out our latest announcements https://phemex.com/announcements, secondly, you may reach out to us with more details by chat or ticket support. This is a way to tell whether the campaign or activities is legit or not.
As a general rule, you should not send bitcoin or crypto to anyone online.
Anyone who offers to make you more money by sending them money is a scammer. If they were that good at making money, they wouldn't have time to ask you for yours.
If you receive a DM from suspect accounts you should block and report these scam accounts. Please take extreme precautions when dealing with them now and always.
Best Regards,
Phemex team
Dear Edeunazy,
your withdrawal has been successfully sent and it is also confirmed on the blockchain. Please check here for more info: https://bithomp.com/explorer/9B4AE9E758FFB52C1CC4A609C97348E22F65CB8B848D5CF87BD4FBDE5B971D5D
Sadly you forgot to add a tag for your XRP withdrawal.
A Destination Tag/Memo is an additional address feature necessary for identifying a transaction recipient beyond a wallet address. Why is this needed? For these types of cryptocurrencies, most centralized exchanges/wallets use one address for all traders of cryptocurrencies that use Destination Tag technology.
Please contact Trust Wallet so they can credit you your deposit.
Kind regards,
Team Phemex
Update 18 July 22: Dear client, we are very glad, that the issue is now resolved. We hope you can also reconsider your rating, after updating your review. In future please contact directly our live support for a speedy solution. We are available 24/7. Thank you and all the best to you.
Signed up to them through TopCashback as they promised a £50 cashback after the first trade. Then TCB told me this:
"After looking into your claim further for you, I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction."
I have reached out to Phemex directly and apparently no one there knows what TopCashback is or why their company is on their site! Several others have had the same scam happened to them What a joke.
Edit: bit ironic of Phemex to warn people of scammers 😂
Phemex 回复2022-06-19
Dear user,
we are very sorry to hear about your experience.
⚠️ BEWARE OF SCAMMERS ⚠️
As many of you know, there are a lot of scammers out there. We are doing everything we can to remove as many of them as possible. In future, if you have any concerns about any suspicious competitions, activities, or giveaways, we highly recommend you to verify on our website www.phemex.com and check out our latest announcements https://phemex.com/announcements, secondly, you may reach out to us with more details by chat or ticket support. This is a way to tell whether the campaign or activities is legit or not.
As a general rule, you should not send bitcoin or crypto to anyone online.
Anyone who offers to make you more money by sending them money is a scammer. If they were that good at making money, they wouldn't have time to ask you for yours.
If you receive a DM from suspect accounts you should block and report these scam accounts. Please take extreme precautions when dealing with them now and always.
Best Regards,
Phemex team
Absolutely horrible clearly a setup you lose your money no matter what I open long positions everything goes down I open short positions everything goes up I have lost everything my whole complete paycheck several weeks in a row no matter what I do I can never make any gains I compare coin market cap with phemex live prices side by side on two different phones and they don't match phemex manipulates their prices so they can take your money! Phemex has RUINED my life!
Phemex 回复2022-06-17
Dear Jon,
we are sorry to hear about your experience. Crypto is very volatile, so risk management is very important.
If you are inexperienced in trading, we highly recommend you to visit the following link for you to get familarise on how trading works at https://testnet.phemex.com/ this is to avoid risking your real funds and get familiar with Phemex.
In addition, there are also helpful links for you to understand better:
https://phemex.com/getting-started
https://phemex.com/user-guides
https://phemex.com/academy
https://phemex.com/fees-conditions
Kind regards,
Team Phemex
You can literally compare their BTC margin chart to USD margin chart and the USD margin is full of scam wicks. BTC margin looks completely normal but if you use USD your stop loss you will get hit, if you use leverage in a range you'll be liquidated. Useless garbage.
Phemex 回复2022-06-17
Dear Vytautas,
Phemex employs a fair price marking mechanism. This method is also commonly used by many other crypto exchanges to prevent malicious activities or low market liquidity. The fair price is equal to the underlying index price plus a decaying funding basis rate.
The Phemex mark price is used to trigger liquidations and to compute unrealized PNL (profit and loss). At each funding time, the mark price will equal the index price.
The last traded price, on the other hand, counts as the current market price. It will not necessarily be the same as the index price or mark price. Please note that when a user closes a position, the realized PnL will be calculated based on the last traded price, which may differ from the unrealized PnL that was displayed. With such a dual-price mechanism, users must closely monitor the differences between mark price and last traded price to avoid unexpected losses.
Please read more here: https://phemex.com/user-guides/mark-price-and-dual-price-mechanism#:~:text=The%20Phemex%20mark%20price%20is,as%20the%20current%20market%20price.
Should you have any further clarification, please do not hesitate to contact us directly at www.phemex.com. We have a live support and are 24/7 available.
Kind regards,
Team Phemex
They blocked my country with no notice and left no option to withdraw. They stole my money flat out.
Phemex 回复2022-05-25
Dear Brent,
we are sorry for the issue you are experiencing.
Please be assured that your funds are safe.
If your country has been blocked due to regulatory policies, please reach out to our customer service so they can help you further in this matter. We are 24/7 available.
Kind regards,
Team Phemex
avoid at all cost.. made a deposit now I can't withdraw
Phemex 回复2022-05-15
Dear Airdrop Marvel,
may we know which coin you want to withdraw?
You can find our conditions about withdrawal fees here https://phemex.com/fees-conditions.
A solution could be that you withdraw for example USDT via tr20 for zero fees.
If you have any remaining questions, please don´t hesitate to contact us directly at www.phemex.com. We have a live support and we are 24/7 available.
Best regards,
Team Phemex
Worst wallet I have ever used. The currently have locked my account and in order to regain access they gave me the following list to complete....
Quote"
To verify your identity, we would appreciate it if you could provide us with the following information for us to assist you by resetting your Google 2FA.
1. Date, symbol/pair, and amount for any trading record, spot or contract
2. Is there any open position in your account. If there is, please provide Side, Size, and Symbol/pair of the position.
3. Your balance of both trade accounts and spot wallets, such as coin and amount.
4. Referral (whether you used any referral code for sign-up, if that's so, what's the referral email?)
5. Time and quantity of any deposit/withdrawal ( Deposit or withdrawal transaction hash records if any)
6. Commonly used IPv4 (You can Google "What's My IP" to find it)
7. Account registration date
8. A scan or picture of the front and back of your passport/driver's license/ID
9. Please take a video by holding ID card/passport/driver's license and speak out loudly and clearly "Today is dd/mm/yyyy, please reset 2FA for my Phemex account". Please make sure your face and the ID card/passport/driver license is visually recognizable in the video.
"End Quote
I've provided 8 out the 10 items, including my ID and the video, and they still refuse to unlock my account. Don't make the same MISTAKE I made. DONT USE THESE CROOKS.
Phemex 回复2022-04-27
Dear Eugene Arashiro,
upon checking intern, first of all thank you for providing the information. The information is needed for security purposes to ensure account ownership. The 2fa has been lifted from your account in a timely manner.
Please make sure while you reinstall 2fa to safe your private key, so you can avoid in future the reset process and can easily rebind your 2fa code. More info on following link: https://phemex.com/getting-started/how-do-i-enable-google-two-factor-authentication
Thank you for choosing Phemex.
Best regards,
Team Phemex
This person calling himself "@Leader_murpy" is a running a huge scam. Letting u invest and then it is time to pay out he let u pay more and more, friend lost R350k with his lies to do payout. This platform is a HUGE SCAM DO NOT PAY TO HERE ACCOUNT!!! AND WHEN U CONFRONT HIM HE BLOCK U !!!! THIS PLATFORM DOES NOT EVEN DESERVE A STAR AT ALL.... !!!!
Phemex 回复2022-04-10
Dear Lappies Labuschagne,
we are very sorry to hear about your experience.
⚠️ BEWARE OF SCAMMERS ⚠️
As many of you know, there are a lot of scammers out there. We are doing everything we can to remove as many of them as possible. Furthermore, if you have any concerns about these suspicious competitions, activities, or giveaways, we highly recommend you to verify on our website www.phemex.com and check out our latest announcements https://phemex.com/announcements, secondly, you may reach out to us with more details by chat or ticket support. This is a way to tell whether the campaign or activities is legit or not.
As a general rule, you should not send bitcoin or crypto to anyone online.
Anyone who offers to make you more money by sending them money is a scammer. If they were that good at making money, they wouldn't have time to ask you for yours.
If you receive a DM from suspect accounts you should block and report these scam accounts. Please take extreme precautions when dealing with them now and always.
Best Regards,
Phemex team
