Pikzels

Hey Tobias, Leaving a review has never led to an account being blocked, and it never will. That's not something we do. We've flagged this thread to Trustpilot's team for review, since the claims made here can't be confirmed or connected to an account without the information we've repeatedly requested. If you're open to sharing those details at any point, the offer to properly review your case stands. Best regards, Nick from Pikzels Previous Response 03: Hey Tobias, We cannot find an account under the name Tobias matching your claims, and despite multiple requests via Trustpilot for an email address or account reference, none has been provided. Without that information, we have no way to locate an account, investigate this matter, or verify the statements in your review. Best regards, Nick from Pikzels Previous Response 02: Hey Tobias, I hear the frustration in your message, and I want to personally make sure this was handled the right way from start to finish. To look into it and escalate properly, I need to pull up your account and go through the history myself. We've sent you a message via Trustpilot with what's needed for that. Once you share those details, I'll take it from there directly. Best regards, Nick from Pikzels Previous Response: Hey Tobias, Thanks for sharing your experience. I want to address both points you've raised. On the Edit feature: results can vary depending on the source image and the nature of the requested change. There are often multiple ways to approach the same edit within Pikzels, and what works best isn't always obvious upfront. We'd like to work through your specific case with you directly and help you get to the result you were looking for. On the refund and legal point: our refund policy is applied in full alignment with applicable consumer protections, including those relevant to instantly accessible, credit-based digital services. We'd never suggest otherwise, and if that was the impression given, we want to understand exactly what was communicated. We've reached out via Trustpilot to get your account details so we can review your generation history and support conversation properly and work with you toward a resolution. Best regards, Nick from Pikzels

Hey Tyrese, Thanks for taking the time to share this. I'm sorry to hear about the experience you've had. Six months is a long time to feel like an issue hasn't been resolved, and that's not something we're okay with. Whatever happened during your cancellation attempt and the support interactions that followed, we want to go through it properly and make sure you're taken care of. We've reached out to you via Trustpilot to get your account details. Once we have those, we'll review everything and get back to you as quickly as possible. Best regards, Nick from Pikzels