Perfect
Perfect, works just perfect.
About Pikzels
Data updated- Website
- pikzels.com
- Category
- Electronics & Technology
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (3/3)
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Is Pikzels legit?
Pikzels (pikzels.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
What a great app
What a great app. Brought back my YouTube dead videos after repackaging with Pikzels.
Loved how easy it is to use Pikzels and…
Loved how easy it is to use Pikzels and honestly one of the best AI tools out there to make youtube video thumbnails.
The Best Thumbnail Generator
Making Thumbnails with this AI saves me…
Making Thumbnails with this AI saves me a lot of money, that i spent in the past for a thumbnail designer! I use pikzels a lot and am a happy customer since months now.
Fire app 100% recommend
I can't believe how good this AI is
I can't believe how good this AI is. The best I've ever used. I never thought I would pay this much for a service, but it's worth it!
I love using this
I love using this, it’s simple to use also, i love how thumbnail looks great
Had a great experience with Pikzels for…
Had a great experience with Pikzels for thumbnail design. The quality was excellent and matched exactly what I was looking for. Would definitely recommend and plan to use their services again for future projects.
Very bad ai generation - support thinks house rules are above the law
Very bad ai generation. When you try to use the build in editor, the ai does completely different stuff then you ask it for. I told that the support and asked for my money back since it's so bad. The support told me that their refund policy is above the european law and they don't give me a refund. Guess what your house rules don't rule out the law. Good luck with the reports at the econsumer, europeon consumer protection and the austrian consumer protection. Update for Pikzels I've been in contact with you guys for several days now, and it leads to nothing, no matter what i say you guys don't care about it and allways just tell me the same bullshit. I even gave you the paragraph of the consumer protection law you did not comply to and your answer is still "our refund policies.....". Your house intern rules still don't outrule laws of the countries you conduct business in and the formal requests are already made at 3 consumer protection organizations. Second Update for Pikzels: You don't need my information here on trustpilot you did just write me today morning again that this case is closed for you and your not gonna do a refund. So this public show is just bullshit and in the background you still do the same. This here is just a fassad. My reports at all those consumer protection organizations are still on the table and i will not pull back even if i have to sue you guys. I have a very good insurance for courtfights and i'm happily looking forward to it. Update 3: Now pikzels trys to flag my review as harmful and illiegal. They break European laws and flag me as illigal, very funny. For the trustpilot review team: you can contact me at any time and i can provide all the prove including the laws that are broken by not refunding my money. Update 4 for Pikzels: I'm obviously not gonna tell you my username on your plattform. I have read the other reviews and i don't want ma account to get blocked and you guys still not refund me. So since your not refunding my money, and support made that very clear multiple times (i did ask about 6 times) i'm not gonna give you my name or else you block me and i loose 600€. The cases at the consumer protection organisations are going good, looking forward to them contacting you. Update 5. I have no problem sharing all the information with trustpilot. But since you guys are super uncooparative via your email support i'm no longer willing to share information with you. The only informations you will get is via my lawer or consumer protecion services.
Reply from Pikzels2026-07-26
Hey Tobias, Leaving a review has never led to an account being blocked, and it never will. That's not something we do. We've flagged this thread to Trustpilot's team for review, since the claims made here can't be confirmed or connected to an account without the information we've repeatedly requested. If you're open to sharing those details at any point, the offer to properly review your case stands. Best regards, Nick from Pikzels Previous Response 03: Hey Tobias, We cannot find an account under the name Tobias matching your claims, and despite multiple requests via Trustpilot for an email address or account reference, none has been provided. Without that information, we have no way to locate an account, investigate this matter, or verify the statements in your review. Best regards, Nick from Pikzels Previous Response 02: Hey Tobias, I hear the frustration in your message, and I want to personally make sure this was handled the right way from start to finish. To look into it and escalate properly, I need to pull up your account and go through the history myself. We've sent you a message via Trustpilot with what's needed for that. Once you share those details, I'll take it from there directly. Best regards, Nick from Pikzels Previous Response: Hey Tobias, Thanks for sharing your experience. I want to address both points you've raised. On the Edit feature: results can vary depending on the source image and the nature of the requested change. There are often multiple ways to approach the same edit within Pikzels, and what works best isn't always obvious upfront. We'd like to work through your specific case with you directly and help you get to the result you were looking for. On the refund and legal point: our refund policy is applied in full alignment with applicable consumer protections, including those relevant to instantly accessible, credit-based digital services. We'd never suggest otherwise, and if that was the impression given, we want to understand exactly what was communicated. We've reached out via Trustpilot to get your account details so we can review your generation history and support conversation properly and work with you toward a resolution. Best regards, Nick from Pikzels
Just Perfect
Just Perfect, only pricing is bit too high
Very professional AI tool for…
Very professional AI tool for thumbnails. I will use it for a month to check it out more. Thabjnyiu for the extra credits 🙏🏼
Absolutely terrible company.
Absolutely terrible company. I was charged over $200 from them. It asked if I wanted to cancel my free trial, as I had only looked around it for a few hours and didn't find what I wanted, I did so and tried to cancel and get my refund but they showed a box for 10 seconds, asking if I wanted to cancel, I pressed it multiple times but they took my money. I have tried to get my money back for the last 6 months but have had no luck. Then when I tried to message them, the person responded 2 weeks later and then said that I was past my refund period... of course it passed, because they took 2 weeks to reply! Biggest scammers I've ever seen. Stay away.
Reply from Pikzels2026-07-20
Hey Tyrese, Thanks for taking the time to share this. I'm sorry to hear about the experience you've had. Six months is a long time to feel like an issue hasn't been resolved, and that's not something we're okay with. Whatever happened during your cancellation attempt and the support interactions that followed, we want to go through it properly and make sure you're taken care of. We've reached out to you via Trustpilot to get your account details. Once we have those, we'll review everything and get back to you as quickly as possible. Best regards, Nick from Pikzels
Amazing app!
its worth the money for social media thumbnails
it is pretty easy to get started and the time saved for the quality of the thumbnail is very good. saving me tons of money and time
I've been looking for a long time…
I've been looking for a long time for... I've been looking for a long time for an app to create my YouTube thumbnails, and this is the most optimized and powerful one I've found. I think the best thing about the app is the tool that, using an AI prompt, very efficiently improves the previously generated thumbnail, significantly boosting its rating. If I had to improve anything about the app, it would be making this tool free or cheaper, since it's practically essential for every thumbnail generation if you want good results, and it uses up as many credits as a full generation.
Super clever AI
It just works so well
Great
Great! Will use again!