Pikzels

Hey James, I see you've edited your review. I want to address this directly. We've reached out to you multiple times via Trustpilot to review your account details, understand exactly what happened with your trial and billing, and investigate your case properly. We haven't received a response, which means we can't verify any of the details you've shared or offer any meaningful resolution. I understand you're frustrated, and I genuinely want to help get to the bottom of what happened here. But we need your engagement to do that. The offer to work through this with you remains open whenever you're ready. Best regards, Nick from Pikzels Previous Response: Hey James, Thanks for sharing your experience. I hear your frustration, and I want to understand what happened here. Our trial gives you 100 free credits over 7 days with no payment collected during that period. A charge would only occur if the trial converted to a paid subscription, either because it wasn't cancelled before the 7 days ended or because the trial was manually skipped and a plan was confirmed. Given the timeline you've described, I'd like to review exactly what happened on your account. As for the refund: our policy is that subscriptions become non-refundable once credits have been used. We're a small, bootstrapped team and every generation has real costs on our end. But I understand how frustrating this is if you genuinely thought you'd cancelled and then got hit with an unexpected charge. We've reached out to you via Trustpilot to get your account details so we can review exactly what happened with your trial, your cancellation, and the billing timeline. Let's figure this out together. Best regards, Nick from Pikzels