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Pinkyparadise（pinkyparadise.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 662 条用户评价，属于健康与医疗分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 86% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns. Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Customer service was great. For some strange reason my package was stalled in a location in the US and took 2 months or so and was not delivered to me. I contacted the customer service, and they were able to solve the problem for me. Great experience, would buy again.
We can’t wait to serve you again ❤️
I ordered lenses which never got delivered successfully because I live in a new construction neighborhood (even though I was successfully receiving packages from other retail). After months of back and forth, Pinkyparadise thankfully sent a replacement shipment but to an alternate address I provided. -1 star for the long wait but +4 for the service and product quality
Thank you for your constructive feedback ! We can’t wait to serve you again ❤️❤️
I bought circle lenses in october 2020 at Pinky Paradise, who were supposed to get here up to 3 months. 3 months passed, and i receive an email saying it will take another 3 months so I can receive my lenses. I could get my money back, but I bought it in Black Friday and dollars are actually a lot of money for me, so i thought that i might as well wait another 3 months, otherwise I’d have to wait until october to shop at another place. Today, when it’s finally the month i should receive my package, I get a letter from the post office (not Pinky Paradise, they’ve not said a thing) saying that there’s a tax I should pay, and I’m okay with it. So i track my order and it’s BACK TO GERMANY because apparently it’s been in the post office for a while and I didn’t pay the tax soon enough. Pinky Paradise sent me ABSOLUTELY nothing for the last 3 months. This is just ridiculous.
Hi, thank you for taking time out of your busy schedule to write to us and express your grievances on how the shipping service does not meet up with your expectations. Kindly be informed that we have proceeded to reship your package on March 17,2021 upon your request and we have explained regarding the possibility of getting taxed once it reaches your country as you can refer to our email conversation. Besides, with your agreed shipping method Global Mail (30-99 business days), we at Pinky Paradise will not be alerted if the item has not been delivered and the post office will return the item after a certain period. Thus, it is fully the responsibility of the customer to keep track of the package. We have explained this matter in purchase terms and conditions which applies for all shipping methods except for Express shipping. As for the delayed tax failure notice that you mentioned, It has been updated in the tracking site and you may file a complaint to your local post office as they did not provide you with the earlier tax payment notice. https://track24.net/service/brpost/tracking/RX872367927DE Please be informed that , once the package has been shipped out the delivery is beyond our control and fully depends on the efficiency of your local post office. In our attempt to serve you better and retain you as one of our valuable customers, we have emailed you with the solutions for this matter. Again, we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks
Honestly, I wish they had more options for astigmatism!! All of their contacts look super cute! I ordered 2 pairs before I found out I had astigmatism back in 2010 I believe, they were a bit rigid and the red lenses dried up too quickly. Ordered again in 2013, purple and light brown and they were heavenly! Both were nice, breathable and didn't dry until the end of the night. After finding out, I ordered a brown pair which fit a little wonky and took a while to get used to, as they moved and vision was blurry again, but still flexible and breathable.
Thank you for your constructive feedback ! We can’t wait to serve you again ❤️❤️
Issue resolved but response time took a while. With some back and forth, I was finally unblocked after a few days
We are so sorry to inform that the response time took a while because we are located in different continent with different time zone. We sincerely appreciate your positive feedback :)
I just received my sclera contacts and when I put them in the would not fit correctly.I have been wearing contacts for over 20 years So I know what I’m doing I was able to put them in but when I blink they both are on the sides they wouldn’t stay centered on my eye and they would not seal completely to Mayeye they continue to release on one side and curl out causing great pain and I paid for the prescription ones I’m very disappointed and I really hope they do something to fix This.
Hi, thank you for taking time out of your busy schedule to write to us and express your grievances on how our product does not meet up with your expectations. Please accept our sincerest apologies for the inconveniences that have happened.Please be informed that the Sclera lens has a diameter of 22.0mm which is much larger than most other circle lenses. There could be some discomfort while wearing it and to get it adjusted in your eyes. In some cases, the lenses may be turned inside out,which would also make it less comfortable than normal. In our attempt to serve you better and retain you as one of our valuable customers, please email us your order number to [email protected] so we can further assist to solve this issue for you. Again, we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks
I would do one star if the shipping wasn't so fast. I bought two pairs of contacts from pinkyparadise, followed all care instructions, and tried them on for about 10 minutes. After taking them out, my eyes were very irritated and uncomfortable. I had go go to an eye doctor and they said I have a minor eye infection from these contacts and I need to throw them away. Really disappointing.
Hi, First of all, we would like to sincerely apologize to you for any inconvenience this may have caused and do really hope that you will get well soon. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In our attempt to serve you better and retain you as one of our valuable customers, please email us your order number and the medical bills for your eyes to [email protected]. We will investigate this matter thoroughly and will ensure feedback to our manufacturer so that the quality of our lenses are always top-notch. Again, we are extremely apologetic for what you have experienced and sincerely hope to serve you better in future.Looking forward to your response through email. Thanks.
I just had some issues with payment for my first order with pinky paradise, and the customer service was really fast and efficient. For now, I'll give it 4/5 stars and if it gets here in a reasonable time I'd give it 5 stars. I've just heard that the shipping takes a really long time, which makes me nervous.
Hi Anissa , thank you for your feedback ! :) Your package is shipped. Kindly be informed that the calculation of the shipping days should not be included Saturday and Sunday since all of the process will only be done during the business/hours.you are recommended to calmly wait for the arrival of the package. Thank you and apologize for the inconvenience
I have been using Pinky Paradise for almost 5 years. I never have any issues with receiving to their package except this time. I placed the order on 4/7/20 and confirmed on 4/13/20. It stated that it shipped on 4/14/20. Today is 5/29/20. I lived in Los Angeles, California, and still didn't receive my order. What can I do? I really need the lenses.
Please accept our sincerest apologies regarding the delay in shipment delivery. Kindly be informed that you have selected Global mail shipment which requires 14-25 business days for the delivery. We are so sorry to inform that the global aviation sector is severely affected due to the Covid-19 pandemic situation. This has caused delay in delivery for international shipments. Unfortunately, this delay is beyond our control as it fully depends on the Global mail shipping service you have selected. Our representative will get back to you via email with the solution for this inconveniences within 24 hours. We sincerely apologize because this situation we are going through now has been disappointing your expectation. We sincerely wish for our world fast recovery so that we are able to provide the good service you have been receiving since 2010. We sincerely appreciate your understanding. Thanks.
i got this site recommended to me from a friend and i really wanted to order from it. But whenever i go to checkout it tells me I've been logged out and when i enter my information it says it isnt valid. Ive went to register as a new customer and subscribed but whatever i do it refuses to let me go to checkout. I dont know what im doing wrong.
Thanks for your feedback and we sincerely apologize for the inconveniences. We have reported this technical issue with our support team and currently they are doing a quick check on all browsers to solve it. Meanwhile, we need your kind assistance to email us at [email protected] with the following information: 1) The email address you have used 2) The browser you have used. Kindly be informed customer satisfaction is our utmost priority and we will solve this issues as soon as possible for you. Please email us so that we can followup this matter with you. Thanks.
I have been a customer with Pinky Paradise for 8 years now. They have never disappointed me with any orders. However, I made an order in February and did not receive it until 2 months later. Corona virus caused a lot of trouble for a lot of businesses but Pinky Paradise made sure that I got my package as soon as possible when I messaged them the second time after the second month passed by without receiving them. They were able to send it within the next 3 days and I am very satisfied with my contacts. Thank you Pinky Paradise!
Thanks for your positive feedback !! ♥︎ ♥︎ ♥︎ Looking forward to serve you again . Have a wonderful day
Would be a 5 but i ordered a pair of colored contacts in my prescription and only one contact was my prescription the other one was a +- 0.00 which is not my prescription
Hi, Thanks for your feedback and we sincerely apologize for the inconveniences. Please be informed that our representative has contacted you regarding replacement. Hopefully we will be able to sort out this issue as per your expectation as your satisfaction is our priority. Thanks.
I did receive one ripped lense didn't find out till a long time after getting them because I thought my eyes we're just sensitive (first time wearing lenses) however I do love the prices and recently I thought I cancelled my order however I didn't and was notified that after I reached out to customer service. I really do like this sight and the person who helped me was very kind and helpful.
Thanks for your review ♡We sincerely appreciate it!
I had a get experience with Pinkyparadise! I got red contacts for cosplay and fashion, and they're just as great as I could have imagined. Vibrant color, very comfortable once they get settled in, nice packaging, and free gifts included! The my only criticism is that there were no instructions or anything like that included, so I had some issues but I ended up figuring it out.
Hi Lauryn! Thanks for your constructive feedback. Please be informed that we do include instructions in packages and it might be missed out for your order. No worries! We will definitely include the instruction pamphlet in your next order with us. Thanks.
I bought two pairs of contacts from them and they're as described and beautiful. Also comfortable, which is incredibly important. They're cheap for contacts that you can wear a whole year. It did took a while to get to me (1 month I think), but it was worth it.
Thanks you so much for this wonderful review ❤
Order #807534 I used to order from this website all the time years ago but had to stop due to astigmatism. Back then they did not offer astigmatism/toric contact lenses but now they do in various styles and colors! I just received my first order from them with the astigmatism, and they were comfortable and cute. Only downside is my right eye is off and seems improper made (astigmatism contact lenses are custom made to order). The left eye was completely fine tho! I emailed them so hopefully they can help me resolve this issue or send me a new right lens. Highly recommend pinkyparadise!
Thanks for your constructive feedback! We will get back to you real soon. ♥︎
The shipping info that I got for my lenses was incorrect, but the customer service representative was very helpful in clearing it up. I haven’t received the contacts yet but I’m excited to try them out
Thanks for the constructive feedback! Please be informed that we have corrected the shipping information confirmation email.❤
Short version: Bad webstore, good customer service. Full version: The webstore claimed to have the prescription and colour I desired, but after confirming order the customer service contacted me due to them not having the colour I ordered in the prescription I ordered. They did offer me a chance to select new ones for the same price (and to comp possible price difference) in an email (and contacted me with a text message when I hadn't reacted to their email), and that went smoothly. Now I'm excitedly waiting for my contact lenses :)
Thanks for your constructive feedback ♥︎ Although we try our best to maintain 100% accuracy with inventory, there are occasions where we experience an inventory error. However, we assure you all the effort to ensure avoiding this inventory problem is on-going. We are so excited for you to try them!
I’m honestly pretty annoyed. I would’ve been fine with PP’s service if it weren’t for the fact that they won’t give me my refund! I understood why my order was cancelled and it was too much of a hassle to try and reorder, so I just wanted my money back. AFTER I had contacted customer service (because it had already been longer than the 4-7 days they said it would take to receive my refund), I received an email saying my refund had been sent, but guess what? Nothing in my bank account, nothing on my PP account. They took the money out of my account so fast, why is it taking forever to return it? Pretty dissatisfied.
Hi, We are so sorry to hear that you are faced with delay in accepting refund from our website. We truly understand just how much they can affects your expectation and how frustrating this can be. In order for you to get the best assistance with this problem, we have consulted our account department , we found that the delay happened due to the new payment system Stripe refund procedures is different compared to Pay Dollar. We also found that the new Stripe system, requires 7-10 working days to see the refund back into your account. In order to avoid this misinformation in future, we have fixed the refund processing time to 7-10 working days. Again, on behalf of Pinky Paradise thank you so much for your feedback. Should you have any concerns and questions please don’t hesitate to send over an email. We’ll be happy to help!
Please your eyes are extremely important and this is a horrible company to buy your contacts from. I brought my first contacts from this company. They were the yearly dolly red contacts. At first they were a amazing no discomfort at all, I always washed my hands throughly with water and soap and wiped them dry before putting my contacts in. I brought the contacts around April and got them in May. They were going great. I kept them clean by washing the contact case regularly and putting new solution in. Then out of no where I get an eye infection. I went to the doctor and told my doctor about my eye, my doctor told me that I had an eye infection from the contacts that I was using. Please be careful.
Hi, First of all, we would like to sincerely apologize to you for any inconvenience this may have caused and do really hope that you will get well soon. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. As you are the first time user for circle lenses, we highly recommend to follow our wear and care guide before using the lenses in your eyes. Please be informed while wearing the contacts, infection might happened when you intact with polluted environment for a longer time. In our attempt to serve you better and retain you as one of our valuable customers, please email us your order number and the medical bills for your eyes to [email protected]. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter. Hope this clarifies. Thanks.
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Haniix共 662 条符合条件的评价
