Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Hi...I am really upset....order number #435780 I have place this order on 10/28/2015 every thing looked fine until SaturdayOctober31st my shipment has stopped...(Track=1094308600&Ship=DHL express)I paid for fast shipping and now my package is healed in customs In the US......why I do not know....does the package clearly state what you guys are shipping? If it is why is it being held...I tried (PP)because of the good view people were saying....is there something you could do about this? Please get back to me about this madder....Will this happen every time when ordering from you guys?
Update:
My order is still in customs....but (PP) was able to help me out...I did not go though DHL...because they are not reliable....so I went with FEDEX and with in 5 days my product has come in.....I guess what makes a company run well is who the shipper is......all in all (PP) did help me out in every way they could,they went the extra mile ....Thank you for the lenses they are beautiful!! I will be shopping with you guys again.
Pinkyparadise 回复2015-11-04
Dear Tonia,
Please accept our sincerest apology as we are sure it must be most aggravating.
For your kind information, the delay in customs happens out of sudden and we are dealing with DHL by giving the required information to release the packages.
We would really appreciate if you can email us at [email protected] for further assistance.
Again, we sincerely apologize for the inconvenience and really appreciate your understanding.
Thanks.
I don't understand how or why but my package apparently got detained by the postal service in Cincinnati (going off of the DHL Tracking no. 1187115786) It really sucks considering i payed express shipping and it hasn't appeared nearly a week after the delivery date which was supposedly Oct. 29, 2015... I went ahead and called DHL to find out why my package hadn't arrived and was simply told it got detained by the postal service and that's really all they could tell me... It's odd because i've ordered from this site a couple of times before with no issues but the one time i decide to pay extra i don't even get my contacts... I'm really dissapointed :c
Pinkyparadise 回复2015-11-05
Dear Vanessa,
Please accept our sincerest apology as we are sure it must be most aggravating.
For your kind information, the delay in customs happens out of sudden and we are dealing with DHL by giving the required information to release the packages.
We would really appreciate if you can email us at [email protected] for further assistance.
Again, we sincerely apologize for the inconvenience and really appreciate your understanding.
Thanks.
I ordered from here on a whim because of the decent review a friend of mine had. They're is alot of variety in the styles and color and for a bit was overwhelming. However after choosing and ordering I found the process very smooth! They communicated pretty well as well as having the order on file of my account, no excuses to "loose" or "never receive payment". My only complaint is the shipping and delivery choices. The delivery company was extremely slow and lied about the delivery date several times. My delivery ended up post poned for 3 days but doesn't reflect at all on PinkyParadise. My prescription was correct, labeled, came with a case,and the lenses themselves for so comfortable I forgot I had them in! Love the website, not the delivery company they have.
Half of their contacts are out of stock most of the time and it's annoying having to look up random people's "Real Life Photo" on their facebook pages to see how it ACTUALLY looks.
I asked to cancel my recent order since my Benefits plan kicked in not long after. I've been wanting to get laser eye surgery for so long instead of having to change my prescription(and contacts) every year, my eyes are just the worst). I ask them to cancel my $100 order and they tell me there is a 10% "Administration Fee" to cancel it. For an order that said it would take 10 business days to "process" it sure wouldn't be a hassle to click "Cancel Order" in a minute on their end. This seems more like a Commission Fee than actual work, it's so ridiculous, never have I come across a (notable) online store with these absurd Fees.
I also checked my card and looks like they took MORE than 10% of that order. They're a bunch of scammers and I wouldn't recommend them to anyone. Switching off Paypal and the ridiculous shipping times and holds at customs are way too much stress for a customer to have to deal with.
Pinkyparadise 回复2015-11-04
Dear Sher,
For your kind information, the Real life picture available in Facebook and website act as a feature that assist customers to choose the better lenses for their eyes from variety of lens that we offer.
We have mentioned in our cancellation policy:
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
This is the cancellation policy that we have been practicing since the beginning of our business as it is the responsibility of the customer to consult with eye doctor and give the prescription correctly at the first place. You may refer to the purchase terms and condition for more details.
In your future order, we highly recommend you to read through the terms and conditions to avoid any inconveniences.
As you have claimed that we have charged you more than 10%, please provide the screenshot of the payment proof for clarification at [email protected].
We sincerely apologize for the inconveniences caused and really appreciate your understanding.
Thanks.
One of the contacts I got wasn't shaped quite right and wouldn't stay in, hurt while it was in, too, but I emailed them and got a replacement that's great!
I recently ordered some contacts! I can't wait for them to come in. Searching and finding the right pair of contacts was made easy! Friends have told me countless positive things about this company and I couldn't agree more with them! Thank you
The website promised delivery by Halloween. My order shipped 10/21/15. Still don't have them for my costume tonight. Should have just thrown the money out the window.
Pinkyparadise 回复2015-11-03
Dear Scott,
Please accept our sincerest apology as we are sure it must be most aggravating.
For your kind information, the delay in customs happens to order shipped on 21st and we have emailed you with the solution for this inconveniences.
Kindly check you email the soonest and we sincerely looking forward for your reply.
Thanks.
I was a bit skeptical about buying from this website at first because of the payment options, I would have felt more comfortable if it was a payment system that I was familiar and comfortable with, like PayPal. But otherwise, I would recommend this website to my other friends. I really liked the contacts that I bought, it was the first pair I ever got, it was the Geo Holicat Barbie Cat. It made my eyes pop and blended well with my eye color
I ordered contacts October 6th and they still have not arrived! 24 days is ridiculous!
My shipping status shows them still in California!
#Disappointed
Pinkyparadise 回复2015-11-04
Dear Gina,
Please be informed that the tracking system for Registered Mail is out of service currently. So, we need your kind cooperation to refer to the nearest post office or USPS to get more details about your package.
Kindly email us at [email protected] if you still did not receive it by the end of next week.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
Customer service doesn't exist no contact phone number.
I ordered from this site with high hopes. From the moment that I ordered I had regrets. They provide their customers with no customer service contact number. Any questions about the orders are out of the question. There is no one on the other end, to help with issues such as delivery, etc. the product itself did not even remotely resemble the product advertised online.
Pinkyparadise 回复2015-11-04
Dear Lily,
For your kind information, we are fully online based business. Therefore, you may email us any of your doubts at [email protected].
You may also send your enquiry via contact us form available in the website.
All the emails will be replied within 24 hours working days excluding weekend and Public Holiday.
Hope this helps.
Thanks.
I have always been seeing reviews and hauls from this company so I eventually decided to trust it and purchase something.
Pros:
- Complementary gifts with purchase
- Wide range of pictures of people using the lenses and how it looks on them.
- Huge variety
Cons:
- SUPER SLOW SHIPPING TO CANADA (almost 2 months)
- No tracking after leaving Asia
- No Paypal
- Coupon codes aren't so good
- When there's promotions, they raise the price of the products.
(ex: they're offering 50% off circle lenses but they raised the prices so when you apply the coupon you don't save as much as you think you save.)
Pinkyparadise 回复2015-11-03
Dear Karina,
Thanks for your constructive feedback with us.
For your kind information, the chosen shipping method Global Mail requires 14-25 business days to deliver excluding Public Holiday and weekend. Besides, the price of the lenses that we offer has never changed.
The price difference might happen in your case as you are buying it from Canada and all our business are conducted in USD.
Hope this clarifies.
Thanks.
I ordered the vassen rainbow eyes greenish blue. While the color was beautiful I ordered them a size too big to be worn for everyday use...so I gave the to my little brother and he loves them. So far they are holding up great. Definitely recommend!
I've only had contacts once before and once they were about to expire I looked up a places to buy them online and of course I found PinkyParadise via google. Now since I've never bought lenses online before I was a bit skeptical but after going through all the brilliant bright and dark variety of contacts and reading the reviews I decided to go ahead and buy a pair. It did take them a little while to get here and it was difficult to track them, I actually never got to at all, which is why I only rated four stars but once I acquired them I loved them. The lenses fit perfectly and I even forget that they are in my eyes at times because they're so comfortable, once I get the extra money I'll definitely order a pair again.
The most recent pinky paradise contact lens I brought is the GEO Big Grang Grang Brown WHC-244...and I loved them. Pinky Paradise lenses are so comfortable that I forget I have them in, They look so natural becuse of the quality. The only 2 problems I have 1)Reaching customer service.... There is no number to call its all by Email. 2) Shipping is so expensive.and the cheapest one takes about a month...
Buy from Pinky Paradise and gamble with your money. This company needs to get it together.
On 10/14 I ordered 2 pairs specifically during Pinky Paradise's "delivery by Halloween" promotion, and specifically chose DHL Express 3-5 day shipping. After I order, they are out of stock in one lens. I pick a different option that they offer. Again, only to have those out of stock as well. That pair is cancelled.
Two weeks after I order, I still have yet to receive the other pair. As DHL explained, Pinky Paradise neglected to follow proper legal procedures that would prevent shipments from seizure at customs. My package was seized, and the DHL representative said I was the 6th person he had talked to today regarding Pinky Paradise, and others below me are having the same issue.
It's a gamble if you'll get your order from this company; don't bother.
I have ordered from Pinky Paradise in the past and have received great products in a reasonable amount of time with no issues. However, recently I was placing a larger order and they have changed payment methods. My bank saw it as suspicious activity and called to see if I was actually allowing this transaction. I said yes and had 24 hours for the order to take my payment. I sent a message asking them to process the payment so my order would go through, but I didn't get a response until a few days later even though the site says to expect a response in 24 hours. I'm not going to go through the hassle of playing phone tag with my bank and trying to find all the items again I want to order. I liked this site because it was fast, easy, and had great products. Now I have to spend several hours just to place an order.
Unfortunately due to their payment system I will no longer be purchasing from them. The payment company is international so it is blocked by my bank and requires me to go through a process to unblock my card and I'm unwilling to do that. Hopefully they go back to PayPal and if that happens I will definitely buy again.
The only complaint I have is them no longer supporting PayPal which unfortunately is a deal breaker for me. The payment option they offer sucks and I refuse to use it. I do appreciate their products and attention they are giving toward this issue. I have been assured that they are working on a solution, but being a merchant myself I know they just have to bite the bullet and pay the fees. Otherwise they are losing customers (me included)
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