Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
I ordered (2X) pairs of contacts from pinky paradise for the first time ever. And there service is terrible. First they contacted me almost 2 days later saying they do not have one of the pairs for that contact. So in other words only one of my eyes would have one. Which is silly. Why would they have half a contact? But I digress. The part that got to me the most is that I payed for the most expensive shipping so it would be fast delivered. It had been a week and a half. Nothing delivered yet. What is the point of paying so much extra for shipping, if they can not live up to the shipping date? Especially if they charge you so much.
****** This review is not on the items~ just the customer service that was presented**********
Pinkyparadise 回复2015-05-26
Dear Brandon,
As we have checked the lenses was ordered on 05/16/2015 05:58PM which was Saturday(weekend in Malaysia). Please be noted, that we have already stated in our website that we are closed in weekend and each orders will be processed within 1 - 3 business days exclude weekend and public holiday.
We have processed the order on Monday 18th May. As soon as we have realized that you have out of stock item in your order, we contacted you the same day regarding this matter.
We have checked that,your package was shipped out on 21st May 2015 (Thursday) and the package was estimated to reach you by Tuesday, 05/26/2015, By End of Day.
Kindly be informed that your chosen shipping method UPS Express require 2-5 business days excluding weekend and public holiday to deliver the item to your doorstep my dear.
Therefore, your order has been processed, shipped out and will be delivered in the estimated time provided.
We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this matter.
I had to set up a paypal account, which I really didn't want to set up, but other than that purchasing my products was quite easy, althogh the e-mailed discount forgot to say that it was USD.
Great customer service. Kinda scared on the shipping because everytime i went to track my purchase up until now, It had shown, Destination:Unknown, And this had me super worried. But it has updated as of now, Will update again and change to 5 stars once product is in my hands.
Pinkyparadise 回复2015-05-25
Dear Brandi,
Kindly be informed that your order was placed 18 days ago my dear. As we have checked, your chosen shipping method was Global Mail.
We have already stated in the website that this shipping method requires 14-25 business days for the delivery my dear.Regarding the tracking status, the shipping facility will not update the tracking if the package is still in the transit process.
We always suggest our customers to choose express shipping if they need to receive the package earlier.
As the package is still within the estimation time, we sincerely seeking for your patience regarding this matter.
Please email us at [email protected] if you face any inconveniences with our services.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
Great store with lots of variety but needs more stock
The lenses I want are usually out of stock. They need more of their more popular lenses. Better pictures would help as well. Overall, a large variety of lenses to choose from that look and feel great. Pretty trustworthy store. Check lenses before wearing to avoid any problems.
Pinkyparadise 回复2015-05-25
Dear Cindy,
Thank you for the constructive review my dear.
Please be informed that we are doing our best to restock most of the out of stock items and we will ensure to post great quality of pictures in our websites.
Thanks.
Even when there is a mistake on their part, they don't compensate in any way at all. There's annoying steps to take in order to not have to compensate at all costs. Buying and expecting good service and quality is sometimes a gamble, but it mostly goes well.
Pinkyparadise 回复2015-05-25
Dear Storm,
Please accept our sincerest apology.
Kindly be informed that, we did received your email regarding the discomfort that you have experienced with our lenses. As soon as we received the email, we have sent the form that have the steps to overcome the problem to you. As we did not receive any response we assumed that you have solved the problem my dear.
Kindly be noted that, we will definitely ensure our customers receive items that they paid for. If the mistake is in our end, we will ensure our precious customers compensated for the inconveniences.
Regarding the quality, we've been selling authentic circle lens since the beginning of our business and customer safety is always our priority. We made sure all products are imported directly from Korea and monitor the product and customer review accordingly. You may see a lot of positive review in Google / Facebook that talking about our product and services and that is the reputation our company built since 8 years ago.
Please email us at [email protected] if you have any further question.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I have been a customer of Pinky Paradise since 2014 and I am always very satisfied with the lenses I get. Decided to try a new brand this time, so fingers crossed it is as good/comfortable as the ones I've tried before.
Pretty happy with the amount of real life pictures (including light eyes ones) on each lens, but some of them have no photos taken by Pinky Paradise or real life photos - so no way of telling what they will look like unless you manage to find some photos in a google search. So maybe update and add photos(?)
I'm also very satisfied that most of the lenses got my prescription, so I can pretty much choose from all of them :) That is a BIG plus.
The website layout is also very cute and easy to use, love the "wish list" function, so that you can save the things you want to buy at a different time.
So overall, very great 5 star, only giving 4 stars since I wished photos would be provided for all brands and colours (preferably studio ones and real life ones)
I got two different lenses, they are both blue but one is darker. I guess it's acceptable, but not sure why it happened
Pinkyparadise 回复2015-05-14
Dear Annelise,
Please reconfirm if you did make sure that the lenses are located on the same side as the outer side usually is darker than inner side my dear.
We have also emailed you regarding this matter to your email address.
Kindly reply as soon as soonest so that we can further assist you.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I tried to buy a 14mm diameter G&G DM22 Black but I received a 14.5mm diameter one. I had to pay for taxes to receive the items and I'm very disappointed, I was going on a trip with my new circle lenses but now... Forget about it. I don't recommend it and I'm not purchasing in this website again.
Waste of money.
Pinkyparadise 回复2015-05-14
Dear Juliana,
Kindly be informed that the G&G DM22 Black comes in two types of sizes as below:
Label#1: Diameter 14.0mm | Base Curve 8.6mm
Label#2: Diameter 14.5mm | Base Curve 8.9mm
In this case, it is the responsibility of the customer to ensure to write in the order notes their preferred diameter my dear.
if there is no notes from the customer, we will pick up the lenses randomly according to the stock availability.
Should you have any doubts in future, please send your enquiry to enquiry@pinkyparadise,com and we will respond as soon as soonest.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
PinkyParadise is one of my favorite stores to go to get lenses (next to Uniqso). The quality of all of their lenses are top-notch! I've bought over 10 pairs and have been satisfied with all of them! Although the prices can be a bit high for some lenses; they are worth it!
I've been trying to put in an order . . . first it wouldn't let me get past an error message about shipping rates. I finally outsmarted that problem by changing the shipping method. Then, it wouldn't route me to Paypal properly. I get an error message there that says there's been an error routing me to paypal. YIKES!! How does someone order from you?
Gina
Pinkyparadise 回复2015-05-13
Dear Gina,
We appreciate your bringing to our attention the problem of the checkout my dear.
Please be informed ,the message
"Please note: Shipping rates have been updated based on your new "ship to" address. Please review then resubmit your order"
pops out when the name of state and province might have letters like ä and similar to this "wired word".
Just type your shipping address using English alphabet and you should be able to proceed with the checkout.If further problems keep happening, just email us at [email protected] and attach the screenshot with the whole frame of the web page. so that we can investigate further on this issue.
Kindly screenshot the prompt that preventing you from completing the payment and give the browser that you used to order to [email protected] and we will further assist you from there.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I've ordered many times in the past from you, but this last order on 4/8/15, for some reason you used my billing address "city" for the shipping instead. So you shipped it to the wrong city, I never received my order, and no one has contacted me back to fix this after emailing you. You guys do not respond to emails, donts very hard to get customer service help.
Pinkyparadise 回复2015-05-13
Dear Jennifer,
Please be informed that, your order number 315732 and tracking number RX569245284DE has been shipped out to the same address you have provided in our website my dear.
As we checked, the package has never reached your destination even the billing address, therefore we assume there might be some technical errors with the shipping company.
Kindly be informed for the standard shipping Global/Registered Mail has chosen by the customer, we will never be notified by the shipping company in case the shipment was failed to deliver.
We also did not receive emails for you regarding this recent order.
Please contact [email protected] to receive more details about your order as we are forbidden to disclose your personal information.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
So my daughter led me to the site because her friends ordered from it. Easy to navigate and clear ordering forms. However, the payment options list a variety of credit cards to be used and then we were only allowed to use PayPal. Luckily we have a Paypal account and the order was completed, but I would have liked to use a different card.
Hopefully the order comes in time, she is in a play and it's part of a costume.
I tried to order a pair of contact lenses ,but the system kept giving me an error message. I change the password I changed email address still was not able to make a purchase.
Pinkyparadise 回复2015-05-08
Dear Karen,
We sincerely apologize for the inconveniences caused.
Perhaps you can screenshot the error prompt and give us the name of the browser used to make the order to [email protected] for further assistance.
Looking forward for your email.
Thanks.
I love that there are real life photos attached so we can see how they look on different eyes. I wish some of the colors had more real life pictures attached
Be careful with this company! I bought a pair of contacts that were supposedly good for a year but after a few months of use ,they shrunk my irises and made my eyes really red underneath my top lids! Its frightening after I removed my lenses noticing my irises became smaller ): luckily I stopped using them otherwise I would have became blind
Pinkyparadise 回复2015-05-07
Dear Jazmin,
Please accept our sincerest apology for the inconveniences caused.
Perhaps you can send your enquiry of this defected lenses to [email protected] as we will further assist you regarding this matter.
Kindly be informed that, all our lenses can last for 1 year after you take them out of the bottle as long as you have followed our wear and care article my dear.
We sincerely looking forward for your email.
Thanks.
I ordered my lenses back in January, they where sent to the wrong address, the company never informed me that the contacts where not delivered and where sent back to the company. I had to ask after waiting 2 months.
I then requested they send it again, to the correct address. None of the lenses I originally ordered where in stock anymore, so I had to order all different lenses. I also paid an additional fee to rush deliver the items to me.
Never got a tracking number... waited and waited, nothing. Finally contacts them after a month and half of waiting. They never shipped the contacts out!
They then rush shipped the contacts to me, TO THE WRONG ADDRESS AGAIN!
I finally got the lenses, and a free contact case as a apology gift for them royally screwing up.
I love the lenses, but I don't think I would ever order from this company again, because of their horrible service.
Pinkyparadise 回复2015-05-07
Dear Anny,
Please accept our sincerest apology for the inconveniences caused.
Kindly be informed that the package was sent to the address as given in the website. As the address given is wrong, the package returned to us my dear.It is the responsibility of the customer to ensure the correct address is given before proceed with the payment. We are unable to inform you as you have chosen the standard shipping method and the shipping facility will not inform us if a package was undelivered. After kept in the local post office for 15 days it will be returned to us.
You also have contacted one of our representative regarding this issue and both the parties has agreed for the new reshipment however as one of the lenses that you want is out of stock we offered you to choose another pair of lenses regardless of the price of my dear.
We sincerely apologize for the human error by one of our representative, mislooked your reshipment case after several times the attempt to change the lenses failed.
However, recently when you have contacted us regarding this issue,we have replied to you within 24 hours and we upgraded the shipping to DHL express(2-5 business days). Please be noted that, we did not received the alternate shipping address and as you have urged to receive the lenses as soon as soonest, we shipped out the lenses the same day.
Again, we sincerely apologize for all the inconveniences caused and we will ensure this kind of human mistake will not happen again.
Thank you.
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