pinwheel.com

Hi Paige, we appreciate you sharing your experience, and we're sorry to hear you're still running into trouble. We do want to clarify that our last interaction on June 2 via call was wrapped up with next steps outlined, and the follow-up required the device to be on hand. We did not receive any further communication until June 7, when you followed up expressing concern about the lack of response, so we want to assure anyone reading that this was not a case of unanswered correspondence. We believe we are still waiting on your follow-up for the case, so please don't hesitate to reach back out and we'll pick up right where we left off.

Hi Claire, we're so sorry to hear Thank you for your feedback. We sincerely apologize for the delay and the lack of communication regarding your order. We understand how disappointing this must be, especially with your daughter's birthday in mind. We have already refunded the express shipping charge, and I have personally bumped your case and currently working to obtain your tracking information as quickly as possible. We appreciate your patience and are committed to providing an update as soon as we have more details.

Hi Cece! We appreciate you sharing your thoughts. Pinwheel is designed for parents who want a safer, more focused experience for their kids, and we understand it is not the right fit for everyone. At its core, it's a tool meant to help children get acquainted with technology in a healthy way as they grow, with the goal of building good habits rather than limiting them.