Dear Jim, thank you for your feedback. We look forward to hearing how our products can serve you better!
O
Odette Varela · 写过 1 条评价 · 体验于 2026-07-27 ·
★★★★★
内裤包含了所有重要的内容……
简报获取了会议的所有重要信息
B
Brendan gaffney · 写过 1 条评价 · 体验于 2026-07-27 ·
★★★★★
最终的硬件和软件解决方案......
最终形成易于使用且有效的硬件和软件解决方案。 Plaud AI 的所有人都做得很好。 👏
N
Nicholas Clarey · 写过 1 条评价 · 体验于 2026-07-27 ·
★★★★★
不喜欢它是因为你想要……
不喜欢它,因为你想要钱才能让它 100% 发挥作用
Plaud AI 回复2026-07-28
Dear Nicholas,
Thank you for your honest feedback. We sincerely regret to hear that the
subscription model was not clearly communicated to you before purchase.
To clarify: a subscription is not required for basic use. Every PLAUD
user receives 300 free minutes of transcription per month at no cost. Paid plans
exist because our AI engine (powered by OpenAI Whisper & GPT-4o) incurs perminute processing cost — which we absorb for free-tier users and pass on at cost for heavier usage.
We hear your frustration about transparency. Your feedback has been
shared with our product and marketing teams to improve how we communicate pricing
before purchase.
If you would like us to review your account or find a plan that better
suits your usage, please reach out to [email protected] with the subject line
"Trustpilot Escalation" and our senior team will prioritize your case.
D
Daniel O'Connell · 写过 2 条评价 · 体验于 2026-07-26 ·
★★★★★
警告 - 取消订阅很困难
警告! 取消订阅非常非常困难。
Plaud AI 回复2026-07-27
Dear Daniel, we regret to hear about the subscription cancellation journey you had with us. We wish to clarify that for subscriptions made via Appstle or Stripe, you may cancel your subscription with our Customer Satisfaction team by contacting us at [email protected]. For subscriptions paid via Apple Pay or Google Play, you can cancel your subscription directly with them. If you continue to encounter any issues, please contact us at [email protected] with the subject 'Trustpilot Escalation' and our senior Customer Satisfaction team will be ready to assist you.