PlayYourCourt

John, we're sorry to hear that you're disappointed, but we want to clarify the facts regarding your experience. Transparency and fairness are incredibly important to us, which is why we clearly communicated our refund policy multiple times—both at the time of purchase and again when you requested to cancel. As we do with all customers for all of our live events, we explained that if a cancellation was necessary, we would refund the purchase in full if we were able to resell your event spots. However, as the event date approached, the likelihood of reselling became more challenging. Despite your formal cancellation request coming in less than two months before the event, we went above and beyond by investing additional time and marketing dollars solely to attempt to resell your spots. Unfortunately, despite our best efforts, we were unable to do so. Additionally, in an effort to find a fair resolution, I personally offered to apply the full $10,000 toward other products and services on our platform—an offer I made both via email and text. I also repeatedly invited you to discuss alternative solutions over the phone, but you declined. While we always aim to provide exceptional customer service, we cannot override clearly communicated policies, especially when we have exhausted every effort to accommodate you. We understand that unforeseen circumstances can arise, and we genuinely did everything in our power to help. While we regret that we couldn’t meet your expectations in this case, we stand by our policies, which are in place to ensure fairness to all of our customers and the longevity of our business. We appreciate your feedback and always strive to improve our processes to serve our community as best as possible. Best, Scott Baxter Owner, PlayYourCourt

Hello Mai, we got your request and found you a new coach within 24 hrs. We hope you enjoy your lessons!