糟糕的计费体验
糟糕的计费体验。不要订阅。很多小字,增加了账单金额,然后当我调整计划并再次向我开账单时,它看起来像是重置了。客户服务团队似乎很困惑。
Ruut(ruutlabs.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 67 条用户评价,属于运动的分类,口碑良好。77% 的评价为 4 星及以上,19% 为 1 星;商家回复了 92% 的差评。数据最后更新于 2026-08-10。
糟糕的计费体验。不要订阅。很多小字,增加了账单金额,然后当我调整计划并再次向我开账单时,它看起来像是重置了。客户服务团队似乎很困惑。
我对我授权的订阅犯了一个错误,并且很担心。公司审查并协助我解除了我的承诺。
Hello Rod, Thank you so much for taking the time to share your experience! We're glad we could help resolve your concern and assist you with your subscription after the misunderstanding. We understand that situations like this can be worrying, and we're pleased we were able to review everything with you and help release your commitment. Your feedback means a great deal to us, and we're always here if you need any further assistance. Kind regards, The Ruut Team
Hello there, Thank you for your review! We're pleased we could help resolve your billing issue and provide the assistance you needed. Our team is always here to make the process as smooth as possible, and we appreciate you taking the time to share your experience. Warm regards, The Ruut Team
很棒的帮助中心! 2 分钟内解决了我的应用程序的问题。
Hello Giorgio, Thank you for your wonderful review! We are delighted to read your positive feedback. Thank you for your trust in us and for allowing Ruut to support your well-being. We are here anytime you need us! Warm regards, The Ruut Team
编辑 3-自从发布原件后,编辑 Ruut 一直在联系并退还了 47.99 英镑,我很感激。我认为如果你是那种对电子提示做出反应的人,这个改善跑步的系统还可以,但人工智能的声音有点奇怪。可以提供所需的推动力。我还是觉得英国的Couch to 5 很相似。 我责怪自己,但这非常昂贵,而且我觉得销售价格具有误导性。沙发到五人(免费)非常相似,甚至更好。省钱。我支付了 23.99 英镑,购买了我认为只持续到 9 月的计划。只有当我注意到 47.99 英镑的待处理费用时,我才调查了该应用程序(这并不容易,因为订阅隐藏在设置而不是帐户中),并发现我已被出售每月续订订阅,其中“介绍性”费用为 23.99 英镑,此后每月为 47.99 英镑。我本来可以去健身房的! 编辑: 我认为这是我的帐号 366648,但我无法再访问该应用程序。 47.99 英镑的付款似乎仍在等待中 编辑 2。此 474280 是 Ruut 客户服务在 2026 年 8 月 3 日发送的电子邮件标题中的请求编号。我在应用程序(现已可访问)或任何电子邮件中找不到客户编号。我的银行账户上也没有付款信息的参考。
Dear Valued Customer, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team
我在 Ruut 的客户支持方面获得了很好的体验。我不小心购买了一个本来不打算购买的附加组件,在联系后,他们回复得非常快,并毫无麻烦地处理了全额退款。在整个过程中,他们的沟通是友好、理解和专业的。看到一家真正关心客户满意度的公司令人耳目一新。强烈推荐!
Hello Jelena, Thank you for sharing such a lovely review! We're so pleased we could help resolve your accidental add-on purchase without any hassle. Our goal is always to make every interaction as simple, friendly, and stress-free as possible, so it's wonderful to know that's exactly how you felt. We truly appreciate your trust and your recommendation. It means the world to our team. Kind regards, The Ruut Team
我的问题很快就得到了答复,并且有明确的指示,非常感谢!
Hello Deb, Thank you so much for your kind words! We're delighted to hear that your question was answered quickly and that our directions were clear and helpful. Providing timely and easy-to-follow support is something we always strive for, and we truly appreciate you taking the time to share your experience. Best regards, The Ruut Team
他们回复很快并解决了我的问题,我们都满意
Hello Greg, Thank you for taking the time to leave a review! It's wonderful to hear that your concern was handled quickly and that we were able to find a solution together. We appreciate your trust and look forward to supporting you whenever you need us. Warm regards, The Ruut Team
它让我意识到自己做错了什么。 有很多很棒的见解可以帮助您提高心率变异性,同时也对获得更好的睡眠有很大帮助。
Hello Rachelle, Thank you for taking the time to share your experience! It's fantastic to hear that you've found the insights helpful and that they've supported both your HRV goals and better sleep. We hope Ruut continues to be a valuable companion as you build healthy habits. Kind regards, The Ruut Team
Dear Andy, Thank you for your wonderful feedback! We are glad our team could assist you and make your experience a positive one. It is always encouraging to hear that our support was helpful, and we appreciate you choosing Ruut. Warm regards, The Ruut Team
快速响应,我几乎立即收到了我需要的订阅帮助!
Hello Lavonne, Thank you for sharing your feedback! We are very happy to hear that you received the subscription assistance you needed so quickly. Our team always does its best to respond promptly and make the process as smooth as possible, and we truly appreciate you taking the time to let us know about your experience. Warm regards, The Ruut Team
我注册了但无法登录,所以我发电子邮件要求他们取消我的订阅。两个月后,我被收取了 89.99 美元的费用。我联系了他们,一开始他们找不到我的帐户,这是有道理的,因为我两个月前就取消了。他们终于找到了,并告诉我现在显然已经取消了,但他们只能退还我 50% 的钱。我会对与他们签约持谨慎态度,因为很难登录,而且显然当你询问并收费时,你不能相信你的订阅会被取消!
Hi Gina, We are truly sorry to hear about the difficulties you experienced with logging in, cancelling your subscription, and the unexpected charge. We understand how frustrating this situation must have been, and this is not the experience we want for our customers. We would appreciate the opportunity to review your account details and look into what happened with your cancellation request and refund. However, we’re currently unable to locate your account based on this review alone. Could you please provide the email address associated with your registration, or reach out to our support team directly? We’d like to investigate this further and see how we can make things right. If you need any assistance, please contact us at [email protected]. Our team is here to help. Best regards, The Ruut Team
我的查询/请求的周转非常快。 我受伤了,无法使用我的订阅……采用了非常理解的方法。
Dear Mark, Thank you for your thoughtful review. We're sorry to hear you've been injured, and we hope you're feeling better soon. It means a lot to know that our team was able to assist you promptly and with the understanding your situation deserved. We truly appreciate your feedback. Kind regards, The Ruut Team
他们反应过度,但能够立即解决我的问题。
Hello Mary, We are so glad to hear that our team was able to resolve your issue quickly and efficiently! Thank you for sharing your feedback. We truly appreciate your kind words and are happy to know that our support team was responsive and helpful when you needed assistance. We are always here to support you whenever you need us! Warm regards, The Ruut Team
我的问题很快就得到了处理。谢谢。
Hello Amber, We are happy to hear that your issue was handled quickly and efficiently! Thank you for taking the time to share your feedback. We truly appreciate your kind words and are glad our team could assist you in a timely manner. We are always here to help whenever you need us! Warm regards, The Ruut Team
客户服务非常出色,当 GPS 应用程序对我不起作用时,我收到了全额退款,并立即回复了我所有问题的电子邮件。
Hi there, We are so glad to hear that our support team was able to assist you and resolve your issue! Thank you for sharing your experience with us. We truly appreciate your kind words about our customer service and are happy to know that our team was able to respond quickly and provide the support you needed regarding the GPS issue. Your feedback means a lot to us, and we are always here to help whenever you need us. Best regards, The Ruut Team
Hello Antonio, We are happy to hear that our team was able to respond quickly and resolve your issue efficiently! Thank you for sharing your feedback. We truly appreciate your kind words and are glad our support team could provide the assistance you needed. We are always here to help whenever you need us! Warm regards, The Ruut Team
Hello Nicola, We are thrilled to hear that you had an excellent experience with our customer service! Thank you for taking the time to share your feedback. Your kind words mean a lot to our team, and we are always here to provide the support you need. Kind regards, The Ruut Team
我购买了 HRV 计划并在我的手机上打开了它。 然而,由于工作繁忙,我直到两周后才开始,但“一个月计划”已经在应用程序中开始倒计时。 我希望花费 49.99 英镑终身使用我的计划。
Hi Frances, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team
我取消订阅后要求退款,团队非常细心且回复迅速。 一切都解决了!
Hi Sofia, We are thrilled to hear that our team was able to assist you and resolve everything quickly! Thank you for taking the time to share your experience. We truly appreciate your kind words and are happy to know that our support team was attentive and helpful throughout the process. We are always here for you whenever you need us! Kind regards, The Ruut Team
共 67 条符合条件的评价