Ruut

Hi Dany, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to make our subscription terms and billing information as clear as possible, and we appreciate feedback when customers feel there is room for improvement. If you have any questions or would like us to review your account, please contact us at [email protected]. Our team will be happy to assist you and address any concerns. Kind regards, The Ruut Team

Hello Eric, We're sorry to hear about your experience and understand how concerning it is to discover unexpected subscription charges. We take billing concerns seriously and want to help resolve this as fairly and quickly as possible. Based on the information available, we were able to process a refund in line with our refund policy. However, we'd be happy to take another look if there are any additional details that could help us review your case further. Please contact us directly at [email protected] and include any email addresses you may have used to sign up, along with the last 4 digits of both payment methods or any billing references from your bank statements. This will help us locate all associated accounts, investigate the duplicate charges, and review your request thoroughly. We appreciate you bringing this to our attention and are committed to working with you to reach a resolution. Warm regards, The Ruut Team

Hi Anne, We're sorry about your experience with Ruut. We would like to refund all of your payments. Please rest assured that your subscription is canceled and you won't be billed again. However, as we can see that you have already disputed the charge, it cannot be refunded from our side. We kindly ask you to wait until your payment provider informs you about the case resolution. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team

Hello Tamás, Thank you for your feedback! It is our goal to offer a helpful, professional, and compassionate support experience, and we are so happy to hear that it came through for you. Thank you for growing with Ruut! Warm regards, The Ruut Team

Hi Frits, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team

Hello Craig, Thank you for your honest feedback. We're glad we could process your cancellation quickly and without any hassle. We aim to make every interaction as straightforward and respectful as possible, whether you're joining us or deciding to cancel. We appreciate you taking the time to share your experience. Best regards, The Ruut Team

Hello, We are thrilled to know our support team was able to help you! Your kind words truly mean a lot to us. Thank you for being a valued part of the Ruut community — we are always here for you. Warm regards, The Ruut Team

Hello Sean, It is wonderful to hear that our support team made a difference for you! We are dedicated to providing care and clarity every step of the way. Thank you for being such an important part of the Ruut community. With appreciation, The Ruut Team

Hello Kelly, Thank you for your lovely feedback! We are delighted that our support team could assist you with your cancellation and refund requests and make your experience smoother. We are always here if you need us again. Warm regards, The Ruut Team

Hello Stephen, We are truly grateful for your kind words about our support team. It is our mission to be there when you need us most, and it is an honor to support you on your recovery journey. With gratitude, The Ruut Team

Hi Brian, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team

Hi Scottie, Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service. We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation. Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you? If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help! Warm regards, The Ruut Team

Hello Luisa, We are delighted that you are enjoying your personalized plan! Our goal is to support your recovery path with tools that truly empower you, and your review tells us we are on the right track. With appreciation, The Ruut Team

Hello Jason, We are so happy to hear that you had a positive experience with our customer support. It is always a pleasure to see that our efforts make a difference. Thank you for being part of the Ruut community! Warm regards, The Ruut Team

Hi James, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been. We can confirm that your subscription has been cancelled. Your case has also been escalated to our support team, who are currently reviewing the charges and your refund request. They will get back to you as soon as possible with an update. Thank you for your patience while we work to resolve this matter. Best regards, The Ruut Team

Hello Maurie, Thank you for your wonderful review! We're delighted to hear you got the result you were looking for. Thank you for your trust in us and for allowing Ruut to support your well-being. We are here anytime you need us! Warm regards, The Ruut Team

Hi Kristoffer, Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service. We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation. Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you? If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help! Warm regards, The Ruut Team

Hello Helen, Thank you for your feedback! It is our goal to offer a helpful, professional, and compassionate support experience, and we are so happy to hear that it came through for you. Thank you for growing with Ruut! Warm regards, The Ruut Team

Hello Krishna, Thank you for your kind feedback! We’re delighted to hear that you had an excellent support experience. It’s wonderful to know that our team was able to keep things clear and simple while also being understanding throughout your experience. Thank you for growing with Ruut! Best regards, The Ruut Team

Hello John, Thank you so much for your kind review! We're delighted to hear that our team was able to respond quickly and resolve your subscription issue. Providing fast and effective support is always our goal, and we're glad we could help. Warm regards, The Ruut Team