Terrible billing experience
Terrible billing experience. Do not subscribe. Lots of small print, increased billing amounts, and then it looks like it reset when I adjusted my plan and billed me again. Customer service team seemed confused.
Ruut (ruutlabs.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Terrible billing experience. Do not subscribe. Lots of small print, increased billing amounts, and then it looks like it reset when I adjusted my plan and billed me again. Customer service team seemed confused.
I made a mistake about the subscription I had authorised and was concerned. The company reviewed and assisted me in releasing my commitment.
Hello Rod, Thank you so much for taking the time to share your experience! We're glad we could help resolve your concern and assist you with your subscription after the misunderstanding. We understand that situations like this can be worrying, and we're pleased we were able to review everything with you and help release your commitment. Your feedback means a great deal to us, and we're always here if you need any further assistance. Kind regards, The Ruut Team
Hello there, Thank you for your review! We're pleased we could help resolve your billing issue and provide the assistance you needed. Our team is always here to make the process as smooth as possible, and we appreciate you taking the time to share your experience. Warm regards, The Ruut Team
Great help center ! Solved the problem with my app in 2 minutes.
Hello Giorgio, Thank you for your wonderful review! We are delighted to read your positive feedback. Thank you for your trust in us and for allowing Ruut to support your well-being. We are here anytime you need us! Warm regards, The Ruut Team
EDIT 3- since posting the original and edits Ruut have been in touch and refunded the £47.99 which I appreciate. I think this system for improving running is ok if you are the sort of person who responds to electronic prompts but the AI voice is a bit odd. May give the push needed. I still think Couch to 5 in the UK is very similar. I blame myself but this is very expensive and I feel the pricing at sale was misleading. Couch to five (free) is very similar if not better. Save your money. I paid £23.99 for what I thought was a plan only until September. Only when I noticed a pending charge of £47.99 did I investigate the app (NOT easy as subscription is hidden in settings rather than account) and see I’d been sold a monthly renewing subscription with £23.99 as an “introductory” cost and £47.99 EVERY MONTH after that. I could have joined a gym!! EDIT: I think this is my account number 366648 but I can no longer access the App. It looks as if the £47.99 payment is still pending EDIT 2. This 474280 is a request number in a heading from Ruut customer service in an email dated 3 August 2026. I cannot find a customer number on the app (now accessible) or any emails. There is no reference on the payment information on my bank account either.
Dear Valued Customer, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team
I had a great experience with Ruut’s customer support. I accidentally purchased an add-on that I didn’t intend to buy, and after reaching out, they responded very quickly and processed a full refund without any hassle. Their communication was friendly, understanding, and professional throughout the entire process. It’s refreshing to see a company that genuinely cares about customer satisfaction. Highly recommended!
Hello Jelena, Thank you for sharing such a lovely review! We're so pleased we could help resolve your accidental add-on purchase without any hassle. Our goal is always to make every interaction as simple, friendly, and stress-free as possible, so it's wonderful to know that's exactly how you felt. We truly appreciate your trust and your recommendation. It means the world to our team. Kind regards, The Ruut Team
My question was answered very quickly with clear directions, thank you so much!
Hello Deb, Thank you so much for your kind words! We're delighted to hear that your question was answered quickly and that our directions were clear and helpful. Providing timely and easy-to-follow support is something we always strive for, and we truly appreciate you taking the time to share your experience. Best regards, The Ruut Team
They replied very quickly and resolved my concern to both of our satisfaction
Hello Greg, Thank you for taking the time to leave a review! It's wonderful to hear that your concern was handled quickly and that we were able to find a solution together. We appreciate your trust and look forward to supporting you whenever you need us. Warm regards, The Ruut Team
It raised my awareness to what I was doing wrong. There are so many great insights into the things that will help you raise your HRV but also is a great help with getting better sleep.
Hello Rachelle, Thank you for taking the time to share your experience! It's fantastic to hear that you've found the insights helpful and that they've supported both your HRV goals and better sleep. We hope Ruut continues to be a valuable companion as you build healthy habits. Kind regards, The Ruut Team
Dear Andy, Thank you for your wonderful feedback! We are glad our team could assist you and make your experience a positive one. It is always encouraging to hear that our support was helpful, and we appreciate you choosing Ruut. Warm regards, The Ruut Team
Quick response and I received the subscription assistance that I needed almost instantly!
Hello Lavonne, Thank you for sharing your feedback! We are very happy to hear that you received the subscription assistance you needed so quickly. Our team always does its best to respond promptly and make the process as smooth as possible, and we truly appreciate you taking the time to let us know about your experience. Warm regards, The Ruut Team
I signed up but couldn’t log in so, I emailed asking them to cancel my subscription. Two months later, I’m charged $89.99. I reach out and they couldn’t find my account at first which makes sense because I had cancelled two months prior. They finally find it and let me know it is apparently now cancelled but they can only refund me 50%. I would be wary of signing up with them since it’s hard to get logged in and apparently you can’t trust your subscription is cancelled when you ask and get charged!
Hi Gina, We are truly sorry to hear about the difficulties you experienced with logging in, cancelling your subscription, and the unexpected charge. We understand how frustrating this situation must have been, and this is not the experience we want for our customers. We would appreciate the opportunity to review your account details and look into what happened with your cancellation request and refund. However, we’re currently unable to locate your account based on this review alone. Could you please provide the email address associated with your registration, or reach out to our support team directly? We’d like to investigate this further and see how we can make things right. If you need any assistance, please contact us at [email protected]. Our team is here to help. Best regards, The Ruut Team
Very quick turnaround on my query / request. I have been injured and not able to use my subscription…. Very understanding approach adopted.
Dear Mark, Thank you for your thoughtful review. We're sorry to hear you've been injured, and we hope you're feeling better soon. It means a lot to know that our team was able to assist you promptly and with the understanding your situation deserved. We truly appreciate your feedback. Kind regards, The Ruut Team
They were overly responsive but were able to resolve my issue immediately.
Hello Mary, We are so glad to hear that our team was able to resolve your issue quickly and efficiently! Thank you for sharing your feedback. We truly appreciate your kind words and are happy to know that our support team was responsive and helpful when you needed assistance. We are always here to support you whenever you need us! Warm regards, The Ruut Team
My issue was treated very quickly. Thank you.
Hello Amber, We are happy to hear that your issue was handled quickly and efficiently! Thank you for taking the time to share your feedback. We truly appreciate your kind words and are glad our team could assist you in a timely manner. We are always here to help whenever you need us! Warm regards, The Ruut Team
The customer service was excellent, and I received a full refund with immediate response emails to all my questions when the apps GPS didn't work for me.
Hi there, We are so glad to hear that our support team was able to assist you and resolve your issue! Thank you for sharing your experience with us. We truly appreciate your kind words about our customer service and are happy to know that our team was able to respond quickly and provide the support you needed regarding the GPS issue. Your feedback means a lot to us, and we are always here to help whenever you need us. Best regards, The Ruut Team
Hello Antonio, We are happy to hear that our team was able to respond quickly and resolve your issue efficiently! Thank you for sharing your feedback. We truly appreciate your kind words and are glad our support team could provide the assistance you needed. We are always here to help whenever you need us! Warm regards, The Ruut Team
Hello Nicola, We are thrilled to hear that you had an excellent experience with our customer service! Thank you for taking the time to share your feedback. Your kind words mean a lot to our team, and we are always here to provide the support you need. Kind regards, The Ruut Team
I bought the HRV plan and opened it on my 'phone. However, due to work commitments I could not start till 2 weeks later but the 'month long plan' had already started counting down in the app. For £49.99 I expected lifetime access to MY plan.
Hi Frances, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team
I asked for a refund after I cancelled my subscription and the team was super attentive and quick to reply. All was solved!
Hi Sofia, We are thrilled to hear that our team was able to assist you and resolve everything quickly! Thank you for taking the time to share your experience. We truly appreciate your kind words and are happy to know that our support team was attentive and helpful throughout the process. We are always here for you whenever you need us! Kind regards, The Ruut Team
67 reviews matching