Ruut (ruutlabs.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
J
Jim · 1 review · Experienced 2026-07-05 ·
★★★★★
10/10 Customer Service
I had a question regarding my subscription and sent an email. I got a reply from Kevin within a minute, on a Sunday afternoon! We exchanged 2 or 3 emails and got my question answered. Each email was replied within a minute or so, it was quicker than many "live chat" experiences I've had! Customer service doesn't get any better than that. Kudos to the Ruut team.
Reply from Ruut2026-07-06
Hello Jim,
We are so glad you felt supported by our team!
Your experience matters deeply to us, and knowing we could be there for you means everything. Thank you for your kind words and your presence in our community.
Warmly,
The Ruut Team
My experience with Ruut is everything I needed to find answers.…
My experience with Ruut is everything I needed to find the answers to my issues with an elevated HRV.
The lessons were easy to follow and made a lot of sense to me. Thank you Ruut for being there when I needed answers.
Reply from Ruut2026-07-05
Hello Christine,
It is wonderful to hear that Ruut provided the answers and guidance you were looking for.
We are dedicated to making our lessons clear, practical, and easy to follow so our community feels supported every step of the way. Thank you for sharing your experience and for being such an important part of the Ruut community.
Kind regards,
The Ruut Team
D
Dirk Plas · 14 reviews · Experienced 2026-06-10 ·
★★★★★
You will be automatically enrolled in a monthly subscription.
After I was enrolled in a monthly description, without is being obvious, my bank cancelled the automatic payment due to suspicious behaviour.
I emailed with Wisey and it was solved. They cancelled my subscription and said I do not have to pay. That was very cooperative.
I had to replace my blocked bank card though, as unblocking it would still transfer the payment. That was a hassle.
I like the lessons broken down into smaller sections with practical examples and guidance in each one. It is easy to pause the lessons to incorporate what you learned and then continue. These lessons support long term changes that are realistic to stick with. Starting with a few small changes I have already noticed a different in my stress level and morning focus, still working on that evening routine little by little
Reply from Ruut2026-06-28
Hello Jessica,
Thank you for sharing your experience!
We’re so happy to hear that you’re enjoying the lessons and that the smaller sections, practical examples, and guidance have made it easier to apply what you’re learning in your daily life. Building lasting habits through small, realistic changes is exactly what we hope to support.
It’s wonderful to hear that you’ve already noticed improvements in your stress levels and morning focus. We appreciate you sharing your journey with us and are cheering you on as you continue building your evening routine step by step.
Thank you for being part of the Ruut community!
Warm regards,
The Ruut Team
I paid initially thinking it was a one off payment. I did not realise it was a subscription service, i feel this could have been highlighted more clearly. I looked at the information once or twice and found it quite difficult to follow, so i haven't used it at all, kicking myself for the money I had paid. Today, I had quite a large payment taken from my bank for a 3 month subscription. I contacted customer services, who were fantastic, a very prompt response although highlighting that it is in fact a subscription service that I did sign up for (even if unwittingly) They could see that i hadnt used the service and agreed to refund half of the subscription fee. Although I am still out of pocket, it felt like a fair compromise and will teach me to read things fully in future before signing up. Thanks to April, the 4 stars are for her.
Reply from Ruut2026-06-20
Hello Sharon,
Thank you for sharing your feedback.
We’re sorry to hear the subscription details weren’t clear at the time of sign-up and that this led to an unexpected charge. We always aim to present pricing and billing information as clearly as possible, and your comments are appreciated as they help us improve.
We’re glad our support team was able to assist you promptly and find a fair resolution. If you need any further help, please don’t hesitate to reach out.
Warm regards,
The Ruut Team
It was helpful to have warm up and cool down suggestions but the run distance and time was too easy. I’m not sure how to adjust my answers to get a program to start where I actually am physically.
Reply from Ruut2026-06-16
Dear Stephanie,
Thank you for reaching out and sharing your feedback with us!
We are glad the warm-up and cool-down suggestions were helpful, but we completely understand how frustrating it is when the running distance and time feel too easy and don't match your actual physical fitness level.
We want to get your program dialed in perfectly for you. Please send a quick note over to our support team at [email protected] so they can assist you with this directly.
Thank you for helping us get this right for you, and we look forward to getting your training back on track!
Warm regards,
The Ruut Team
H
Hannes · 8 reviews · Experienced 2026-05-28 ·
★★★★★
It has helped me into habit of stretching
It has helped me into habit of stretching. I have never thought of doing it in the morning and in the evening before sleep. What I don't like is that it all feels like AI generated. All the emoticons in the text look like chatgtp and youtube videos point to all different trainers from different channels plus the the exercise description might not exactly describe what is happening in the video. Is it bad or good, it's everybodys own decision.
Reply from Ruut2026-05-29
Hello Hannes!
We are so happy to hear that you enjoyed building a habit of stretching. It is always a pleasure to see that our efforts make a difference, especially in helping you incorporate new healthy routines into your mornings and evenings.
We also appreciate your honest feedback about the presentation and video content. Your comments are valuable and help us improve clarity and the overall experience for all users.
Warm regards,
The Ruut Team
