Ruut (ruutlabs.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Sports and its reputation is good. 77% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Customer-positive approach. Refund.
Hello Gien, Thank you so much for your kind review! We're glad to hear that you had a positive experience with our team. We always strive to provide a customer-focused approach and ensure that every request is handled with care and understanding. Best regards, The Ruut Team
The staff that helped me after I felt that Ruut was trying to take advantage of me when I emailed were very helpful. I believe that Ruut need to be more upfront about the additional costs when you first make a purchase. You shouldn’t buy a product, download the required app and then be asked for more money.
Hi Carey, Thank you for taking the time to share your feedback. We're truly sorry to hear that your initial experience left you feeling frustrated and disappointed. At the same time, we're very glad our support team was able to help and make things better. We sincerely appreciate your comments and understand the importance of being as clear and transparent as possible from the very beginning. Your feedback is valuable to us and will be shared with the relevant team as we continue to improve our service. Warm wishes, The Ruut Team
Hello Andrew, Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that our course made sense to you. It's great to know the content was clear and helpful. We hope to continue supporting you on your learning journey. Warm regards, The Ruut Team
I’m editing my review bc on 7/11 they said they were cancelling my subscription, but on 7/14 they took another payment out
Hello Karen, Thank you so much for your kind review! We're delighted to hear that our team responded promptly and that you found our support kind and appropriate. Providing timely, helpful assistance is very important to us, and we're glad we could meet your expectations. Best regards, The Ruut Team
My issue was quickly resolved through ruut support. All good.
Hello Beth, Thank you so much for your kind review! We're delighted to hear that you had a positive experience with our support team. Providing prompt, helpful, and friendly assistance is always our goal, and we're glad we could meet your expectations. Kind regards, The Ruut Team
Interesting and informative. Just need to find the time to implement it all. Customer support was excellent and very quick.
Hello Suzanne, Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had a great experience with both our support team and our courses. Your support means a lot to us, and we look forward to continuing to serve you! Warm regards, The Ruut Team
Dear ruutlabs, thank you so much for your response to my inquiry. I would be very happy to update my review after reimbursement (2 stars to 5 stars). I am sad to say that it is rare anymore that companies provide good customer service... so when I receive exceptional customer service, I shout it out. I am thankful for your exceptional customer service. Would I take another course from ruutlabs? Absolutely! This is the problem ruutlabs resolved quickly for me ... I paid $39.99 to take a 12-week HRV training course. I completed the course and then found Ruutlabs had charged my card $89.99 for another 12-week access to their programs. I did not knowingly sign up for an ongoing subscription. I had the impression that it was a one-time access payment. I have requested a refund.
Hi Ken, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team
They were able to resolve my access issue. It took much longer than I'd hoped, but they accounted for this by extending my plan to account for the time when I couldn't access. Ideally, it wouldn't have taken so long, but I appreciate the effort to account for that.
Hi Crystal, Thank you for taking the time to share your feedback! We're glad we were able to resolve your access issue and appreciate your patience while we worked on it. We understand the process took longer than expected, and we're pleased we could make up for some of that time by extending your plan. Your feedback is valuable to us as we continue working to improve both our support and response times. Best regards, The Ruut Team
Quick reply about feedback on app GUI
Hello Rosana, Thank you so much for your kind words—we are really happy to hear you are enjoying the courses so far! We are excited to continue this journey with you and hope Ruut keeps meeting (or exceeding!) your expectations for better sleep and recovery. If there is anything you need along the way, we are always here to help. Warm wishes, The Ruut Team
Responsive, caring and personal ❤️🤗 Above and beyone
Hello Emily, Thank you for your wonderful review! We are delighted to read your positive feedback. Thank you for your trust in us and for allowing Ruut to support your well-being. We are here anytime you need us! Warm regards, The Ruut Team
Really helpful customer services. Offered a full refund because I forgot to cancel my free trial. It is a really good app but I top of weekly PT’s and gym membership I couldn’t really justify the money
Hello, Thank you for your kind review! We’re so pleased to hear that you had a positive experience with our customer support. We completely understand that everyone’s circumstances are different, and we’re glad we could help. Thank you for giving Ruut a try and for your kind words about the app. We truly appreciate your support and would be happy to welcome you back anytime in the future. Warm regards, The Ruut Team
I had a billing challenge and it was resolved quickly. I highly recommend this company as they operate with a level of integrity not always found in the online subscription world.
Hello Thomas, We are thrilled to know our support team was able to help you with a billing issue! Your kind words truly mean a lot to us. Thank you for being a valued part of the Ruut community — we are always here for you. Warm regards, The Ruut Team
I keep forgetting about the lessons - I have increased my HRV by using the simple first steps.
Hello Hazel, Thank you for sharing your experience with us! We're delighted to hear that the simple first steps have already helped you increase your HRV. That's wonderful progress! We also appreciate your feedback about forgetting the lessons. We'll keep it in mind as we continue improving the experience to help users stay engaged. Thank you for being part of the Ruut community. We wish you continued success on your health journey, and we're always here if you need any support. Warm regards, The Ruut Team
This is to correct a prior 1 star review. 1. I was given a partial refund due to inability to sign in. 2. Now that I have finally gained access to my account, and have had some time to read through the steps explaining everything about HRV I'm impressed with the information and presentation. 3. I've learned quite a few things and am taking steps to improve my health. Looking forward to reading the rest and setting myself up for better health.
Hello Jeremiah, Thank you for taking the time to update your review and share your experience with us. We're glad we were able to resolve the access issue and that you were able to get into your account. It's wonderful to hear that you've found the HRV content informative and helpful, and that it's already inspired you to take positive steps toward improving your health. We truly appreciate your patience and your support. Wishing you continued success on your wellness journey, and we're always here if you need any assistance. Warm regards, The Ruut Team
Fast and friendly customer service! They went above and beyond to satisfy my request. Thank you!
Hello Natalie, Thank you for your wonderful feedback! We're delighted to hear that you had a fast and friendly experience with our support team. Going above and beyond for our customers is always our goal, and we're so glad we could help. Thank you for your kind words and for choosing Ruut! Best regards, The Ruut Team
The Ruut team was very understanding and provided me a refund when they weren't obligated to. Very considerate and a first-class company.
Hello, Thank you for your lovely feedback! We are delighted that our support team could assist you with a refund and make your experience smoother. We are always here if you need us again. Warm regards, The Ruut Team
I got excellent responses from service team. Prompt, fair and precise. No concerns about doing business with these folks. Mike
Hello Mike, It is wonderful to hear that our support team made a difference for you! We are dedicated to providing care and clarity every step of the way. Thank you for being such an important part of the Ruut community. With appreciation, The Ruut Team
i had an issue and they took care of it immediately i didn’t have to argue with anyone it was refreshing to deal with a company like this - bravo Service team!!!
Hello Kris, We are thrilled to know our support team was able to help you! Your kind words truly mean a lot to us. Thank you for being a valued part of the Ruut community — we are always here for you. Warm regards, The Ruut Team
I initially had concerns after my subscription automatically renewed at the full annual price without me noticing, and I was disappointed to be charged £100 unexpectedly. However, after contacting customer support, Claire was understanding, professional and took the time to review my case. My subscription was cancelled promptly, and after I explained my circumstances, RUUT kindly agreed to issue a full refund. The communication was quick, polite and respectful throughout, and I really appreciated that they listened to my concerns and resolved the matter fairly. Thank you to Claire and the customer support team for the excellent service and for turning a stressful situation into a positive customer experience.
Hello Sarah, Thank you for taking the time to share your experience! We're glad that our support team was able to assist you and help resolve the situation to your satisfaction. Providing understanding, professional, and respectful support is very important to us, and we're pleased we could turn your experience into a positive one. Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate your support! Kind regards, The Ruut Team
Wish I could give zero. Total scam. Start billing you and make it impossible to cancel. Pretend they can't find you. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello, We're sorry to hear about your experience. We understand how frustrating it is to feel unable to cancel a subscription or get the support you need. We want to assure you that we do not intentionally make cancellations difficult or ignore customer requests. If we've been unable to locate your account, it's usually because we need a bit more information to match it to our billing records. Please contact us directly at [email protected] and include any email addresses you may have used to sign up, along with the last 4 digits of your payment method or any billing reference from your bank statement. This will help us locate your account quickly, review the charges, and assist with cancellation if needed. We take billing concerns seriously and are committed to resolving this as quickly as possible. Warm regards, The Ruut Team
67 reviews matching